ZipRecruiter

Log In

1

Virtual Claims Adjuster Jobs in Indiana (NOW HIRING)

CSAA

Serves as the owning adjuster for all assigned claims, including low- to higher-complexity losses that may require oversight of service providers conducting physical or virtual inspections. May ...

All JobsClaims Adjuster JobsVirtual Claims Adjuster JobsVirtual Claims Adjuster Jobs in Indiana

Virtual Claims Adjuster information

See Indiana salary details

$29K

$61.5K

$85.6K

How much do virtual claims adjuster jobs pay per year?

As of Sep 5, 2026, the average yearly pay for virtual claims adjuster in Indiana is $61,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $71,800.00 per year, depending on experience, location, and employer.

What is a virtual claims adjuster?

A virtual claims adjuster reviews and analyzes insurance claims for accuracy and authenticity. As a virtual claims adjuster, you work from home or another setting outside of a traditional office. Depending on your employer, your responsibilities include using software to process claims related to property, medical, or auto insurance. To perform your job, you must understand each policy and review client coverage thoroughly. Your duties may include examining and researching claims, interviewing policyholders, assessing liability, and preparing financial estimates. You also assist with settlements, manage relevant documents, process claim payments, and file materials accordingly.

What are the key skills and qualifications needed to thrive as a virtual claims adjuster?

To thrive as a Virtual Claims Adjuster, you need in-depth knowledge of insurance policies, claims processes, and investigative techniques, often supported by relevant certifications or prior experience in insurance. Familiarity with claims management software, remote communication tools, and digital documentation systems is typically required. Exceptional attention to detail, strong analytical thinking, and effective communication skills help you stand out in this remote role. These capabilities are essential for accurately assessing claims, preventing fraud, and delivering prompt, customer-focused resolutions remotely.

How does a virtual claims adjuster typically collaborate with other departments while working remotely?

Virtual Claims Adjusters frequently coordinate with teams such as underwriting, legal, and customer service through digital communication platforms like email, instant messaging, and video calls. This collaboration is essential for gathering necessary documentation, clarifying policy details, and resolving complex claims efficiently. Regular virtual meetings and shared workflow tools help maintain clear communication and ensure all parties are aligned on case progress and next steps. Being comfortable with technology and proactive in communication are key to thriving in this remote, interconnected work environment.

What is the difference between Virtual Claims Adjuster vs Insurance Claims Examiner?

AspectVirtual Claims AdjusterInsurance Claims Examiner
Required CredentialsLicenses, certifications (e.g., AIC, CPCU)Adjuster licenses, certifications often preferred
Work EnvironmentRemote, independent, insurance companiesOffice or remote, insurance companies or government agencies
Industry UsageInsurance industry, claims processingInsurance industry, claims review and decision-making
Common Search/ComparisonYesYes

The Virtual Claims Adjuster and Insurance Claims Examiner roles both involve handling insurance claims, often requiring similar licenses and certifications. While Virtual Claims Adjusters focus on assessing claims remotely and making settlement decisions, Insurance Claims Examiners typically review and verify claims for accuracy and compliance. Both roles are essential in the insurance industry and often share work environments, with many professionals working remotely. Understanding these differences helps job seekers identify the right career path within insurance claims processing.

More about Virtual Claims Adjuster jobs

What are the most commonly searched types of Claims Adjuster jobs in Indiana?

The most popular types of Claims Adjuster jobs in Indiana are:

What are popular job titles related to Virtual Claims Adjuster jobs in Indiana?

For Virtual Claims Adjuster jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Virtual Claims Adjuster jobs in Indiana look for?

The top searched job categories for Virtual Claims Adjuster jobs in Indiana are:

What cities in Indiana are hiring for Virtual Claims Adjuster jobs?

Cities in Indiana with the most Virtual Claims Adjuster job openings:

Virtual Claims Adjuster jobs near you
Infographic showing various Virtual Claims Adjuster job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 52% Physical, 2% Hybrid, and 46% Remote job distribution, with an average salary of $61,479 per year, or $29.6 per hour.

Casualty Claims Adjuster Hybrid

Liberty Mutual Insurance

Indianapolis, IN • On-site

$57K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Liberty Mutual rating

8.7

Company rating: 8.7 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

72nd of 315 rated insurance

Job description

Description
Advance your career with our Personal Lines Casualty Team!
Apply now to learn and grow with us.
The Casualty Claims Adjuster will investigate, manage and resolve Bodily Injury claims assigned directly with injured parties, as well as assist in providing service to policyholders.
All qualified applicants will reside within a 50-mile radius of our Indianapolis, IN, or Naperville, IL office.
Hybrid Work Arrangement: There may be several in-office days per month for the first few months following initial virtual training to support your learning and to build relationships with leaders and others in the department. This position requires a minimum of two days in office per month as the standard beyond the training period, with occasional additional days for special meetings a few times a year.
Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
In a high performing culture, WE in PL Core:
  • Strive to be better tomorrow than today; little improvements lead to big ones!
  • Embrace change. We may need to let go of what's familiar in order to embrace and try something new.
  • Understand how our individual work contributes to our teams, our organizations and the company
  • Are adaptable and resilient. Change is imperative to being better tomorrow and resiliency allows us to handle unexpected challenges
  • Are an exporter of Talent. We maintain a focus on development and growth.
  • Contribute positively; We come to work every day with the intent to make a positive impact on our work and on everyone around us. One positive interaction with you can turn someone's day around.

Responsibilities:
  • Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
  • Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
  • Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
  • Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action. Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
  • Ensures adequacy of reserves.
  • Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Makes effective use of loss management tools and techniques to ensure accuracy in decision making.
  • Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.

Qualifications
  • Strong written and oral communication skills required.
  • Good interpersonal, analytical, investigative, and negotiation skills required.
  • Growth mindset; adapts well to change including new standard work and new tools
  • Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
  • Liability experience or policy and claims knowledge preferred.
  • Bachelor's degree preferred.
  • Ability to obtain proper licensing as required.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

What Liberty Mutual employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Liberty Mutual logo

About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Social media

FacebookTwitter

View All Liberty Mutual Jobs

Apply