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Virtual Chatbot Jobs in Chicago, IL (NOW HIRING)

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Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

... virtual assistant solutions. * Experience integrating these chatbots on web/.com site and then API ... chatbot/web chat solutions , and cloud-native web applications . * Collaborate with technology ...

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All JobsChatbot JobsVirtual Chatbot JobsVirtual Chatbot Jobs in Chicago, IL

Virtual Chatbot information

See Chicago, IL salary details

$11

$25

$34

How much do virtual chatbot jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual chatbot in Chicago, IL is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.22 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a virtual chatbot?

To thrive as a Virtual Chatbot, you require expertise in natural language processing (NLP), conversational AI frameworks, and programming languages like Python or JavaScript. Familiarity with chatbot development platforms (such as Dialogflow, Microsoft Bot Framework, or IBM Watson), and experience with machine learning models are typically necessary. Strong problem-solving skills, creative thinking, and effective communication help design engaging, user-friendly interactions. These skills ensure the chatbot can accurately understand user intent, provide helpful responses, and continually improve user satisfaction.

What is a virtual chatbot?

Virtual chatbots are computer programs designed to simulate human conversation through text or voice interactions. They are commonly used on websites, messaging apps, and customer service platforms to assist users, answer questions, or guide them through various processes. Chatbots use artificial intelligence and natural language processing to understand user queries and provide relevant responses. They help businesses improve customer support efficiency by automating common tasks and providing instant assistance around the clock.

What is the difference between Virtual Chatbot vs Customer Service Representative?

AspectVirtual ChatbotCustomer Service Representative
Required SkillsBasic programming, AI understanding, communication skillsCommunication, problem-solving, interpersonal skills
Work EnvironmentOnline, remote, AI-driven platformsCall centers, retail stores, offices
Employer & Industry UsageTech companies, e-commerce, customer supportRetail, telecom, banking, hospitality

Virtual Chatbots are AI-powered tools designed to handle customer inquiries automatically, often working online and requiring technical skills. Customer Service Representatives are human employees who provide personalized support in various settings. While both roles aim to assist customers, chatbots automate routine tasks, whereas representatives offer personalized, complex assistance.

What are common challenges faced by virtual chatbot developers or trainers?

One common challenge in the role of a Virtual Chatbot developer or trainer is ensuring the chatbot delivers accurate and contextually appropriate responses to diverse user queries. Professionals often need to continuously monitor conversations, identify areas where the chatbot may misunderstand intent, and update training data accordingly. Additionally, collaborating with cross-functional teams such as UX designers, content writers, and product managers is key to refining the chatbot’s performance and user experience. Staying updated with evolving natural language processing (NLP) technologies and user expectations is also essential for long-term success.
What are the most commonly searched types of Chatbot jobs in Chicago, IL? The most popular types of Chatbot jobs in Chicago, IL are:
What are popular job titles related to Virtual Chatbot jobs in Chicago, IL? For Virtual Chatbot jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Virtual Chatbot jobs in Chicago, IL look for? The top searched job categories for Virtual Chatbot jobs in Chicago, IL are:
Virtual Chatbot jobs near you
Infographic showing various Virtual Chatbot job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $52,278 per year, or $25.1 per hour.

ServiceNow Now Assist AI Agent / LLM Topic Developer

Neshent Technologies

Chicago, IL • On-site

$55.75 - $76.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a ServiceNow Now Assist AI Agent / LLM Topic Developer with strong hands-on experience in building AI-powered conversational solutions using ServiceNow AI Agent Studio and Now Assist. The ideal candidate will design, configure, and optimize AI agents, LLM topics, prompts, and conversational workflows to enhance ITSM, HR, and CSM experiences.

Key Responsibilities
  • Design and develop AI agents using ServiceNow AI Agent Studio (Yokohama/Zurich).
  • Configure LLM Topics, prompts, instructions, and guardrails for AI-powered conversations.
  • Build AI agents, virtual agents, and copilots using the Now Assist Skills Kit.
  • Design multi-step conversational workflows and user journeys.
  • Automate ITSM, HR, and Customer Service Management (CSM) use cases using Now Assist.
  • Define intents, dialog flows, and fallback handling to deliver seamless user experiences.
  • Optimize AI responses for accuracy, tone, business context, and user satisfaction.
  • Improve chatbot performance through metrics such as containment rate and resolution rate.
Required Skills
  • Strong experience with ServiceNow AI Agent Studio (Yokohama/Zurich).
  • Hands-on experience with Now Assist Skills Kit.
  • Expertise in LLM Topic configuration, prompt engineering, and conversational AI design.
  • Experience building AI agents, virtual agents, and copilots on the ServiceNow platform.
  • Knowledge of dialog design, intents, user journeys, and conversational best practices.
  • Strong understanding of ITSM, HRSD, and CSM workflows.
  • Excellent analytical, communication, and problem-solving skills.

Apply