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Virtual Chat Support Jobs in Georgia (NOW HIRING)

OkWhen

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

... Support * Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success. * Monitor chat, Q&A, and ...

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Virtual Chat Support information

What is the difference between Virtual Chat Support vs Customer Service Representative?

AspectVirtual Chat SupportCustomer Service Representative
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person
Required SkillsTyping speed, online communication, problem-solvingVerbal communication, empathy, problem-solving
Common CertificationsCustomer service or communication certificationsCustomer service or related certifications
Industry UsageTech, retail, e-commerceRetail, telecom, banking

Virtual Chat Support primarily involves assisting customers via online chat platforms, focusing on written communication. Customer Service Representatives often handle calls and in-person interactions. While both roles require strong communication skills and customer service knowledge, Virtual Chat Support emphasizes digital literacy and typing speed, whereas Customer Service Representatives may need verbal skills and empathy for direct conversations.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles where agents assist customers via live chat platforms. These positions often require good communication skills and familiarity with customer service tools, and they are offered by many reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How do you become a virtual chat support agent?

To become a virtual chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require prior customer service experience or technical knowledge, and training is often provided to familiarize new agents with company tools and protocols.

What are the most commonly searched types of Chat Support jobs in Georgia?

The most popular types of Chat Support jobs in Georgia are:

Infographic showing various Virtual Chat Support job openings in Georgia as of September 2026, with employment types broken down into 1% As Needed, 68% Full Time, 23% Part Time, and 8% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Customer Experience Coordinator

Atlanta, GA • On-site

OkWhen
See more jobs at OkWhenexternal

$17.25 - $22.50/hr

Other

Re-posted 4 days ago

Job description

Customer Experience Coordinator

We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through.

Key Responsibilities

Live Technical Support

  • Deliver real time technical assistance via chat, email, and video during business hours and live events.
  • Troubleshoot platform issues and escalate to technical or product teams when needed.
  • Maintain an in depth knowledge of our platform's features and common workflows.

Customer Communication

  • Respond promptly to customer inquiries across all channels (email, chat, social, etc.).
  • Own issues from first contact through resolution, ensuring a positive experience.
  • Document recurring questions and share insights to improve products and processes.

Live Event Moderation & Support

  • Serve as a live technical moderator for virtual events.
  • Perform "tech checks" with presenters prior to their sessions to ensure they are set up for success.
  • Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions.
  • Support occasional early morning, evening, or weekend events when required.

Customer Education

  • Guide users on how to best use our platform by sharing helpful resources and clear explanations.
  • Help create and maintain FAQs, help center articles, and training materials.
  • Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.

Apply