ZipRecruiter

Log In

1

Virtual Chat Customer Service Jobs in Tennessee (NOW HIRING)

Hollywood Feed

Customer Service Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Service Representative - (1341 Warford St, Memphis, TN 38108) Hollywood Feed was ... Handle all forms of customer contact (phone, email, chat, social media) within 24 hours. * Assist ...

Orgill, Inc.

Specialist Customer Service

Collierville, TN · On-site

$15 - $20/hr

As the primary point of contact for customers, the Customer Service Representative supports Orgill ... Serve as the first point of contact for all customer inquiries via phone, email, and chat ...

Orgill

Specialist Customer Service

Collierville, TN · On-site

$15 - $20/hr

Customer Service Representative As the primary point of contact for customers, the Customer Service ... Serve as the first point of contact for all customer inquiries via phone, email, and chat ...

Varsity Brands

Customer Service Specialist

Memphis, TN · On-site

$15.25 - $20/hr

  • Medical

  • Life

  • Retirement

WHAT YOU WILL DO Customer Service (Inbound Calls & Chats) * Professionally respond to customers via ... Ensure all after-hours chat cases are responded to within 24-48 hours. * Monitor the registration ...

Varsity Brands

Customer Service Specialist

Memphis, TN · On-site

$16.50 - $21.75/hr

  • Medical

  • Life

  • Retirement

WHAT YOU WILL DO Customer Service (Inbound Calls & Chats) * Professionally respond to customers via ... Ensure all after-hours chat cases are responded to within 24-48 hours. * Monitor the registration ...

Varsitybrands

Customer Service Specialist

Memphis, TN · On-site

$16.50 - $21.75/hr

  • Medical

  • Life

  • Retirement

WHAT YOU WILL DO Customer Service (Inbound Calls & Chats) * Professionally respond to customers via ... Ensure all after-hours chat cases are responded to within 24-48 hours. * Monitor the registration ...

Varsity Spirit

Customer Service Specialist

Memphis, TN · On-site

$15.25 - $20/hr

  • Medical

  • Life

  • Retirement

Customer Service Specialist Varsity Spirit, a Varsity Brands company - the driving force in spirit ... Ensure all after-hours chat cases are responded to within 24-48 hours. * Monitor the registration ...

Acrisure

Customer Service Representative

Oak Ridge, TN · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide exemplary customer service over the phone, online chat, or email. * Document and update customer records based on interactions and customer needs. * Develop and maintain a knowledge base of ...

Acrisure LLC

Customer Service Representative

Oak Ridge, TN · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide exemplary customer service over the phone, online chat, or email. * Document and update customer records based on interactions and customer needs. * Develop and maintain a knowledge base of ...

previous pagenext page

Showing results 21-40

All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Tennessee

Virtual Chat Customer Service information

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

What are the most commonly searched types of Chat Customer Service jobs in Tennessee?

The most popular types of Chat Customer Service jobs in Tennessee are:

What are popular job titles related to Virtual Chat Customer Service jobs in Tennessee?

For Virtual Chat Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Tennessee look for?

The top searched job categories for Virtual Chat Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Chat Customer Service jobs?

Cities in Tennessee with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Customer Service Representative

Hollywood Feed

Memphis, TN • On-site

$14.25 - $19.50/hr

Other

Posted 10 days ago

Hollywood Feed rating

5.8

Company rating: 5.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

427th of 733 rated retailers

Job description

Customer Service Representative - (1341 Warford St, Memphis, TN 38108)
Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.
Job Summary
The Customer Service Representative at Hollywood Feed plays a vital role in delivering exceptional service and building lasting relationships with our customers. This position serves as a key point of contact for customer inquiries across multiple channels of communication. The Customer Service Representative is a proactive problem-solver who takes ownership of customer concerns, works collaboratively with internal teams, and consistently goes the extra mile to ensure a positive customer experience. A strong passion for pets, attention to detail, and excellent communication skills are essential to success in this role. This role requires a high level of organization, product knowledge, and the ability to manage multiple priorities while maintaining Hollywood Feed's commitment to outstanding service and care for pets and their people.
Key Responsibilities
  • Build sustainable relationships with customers through open, interactive, and professional communication.
  • Provide accurate, valid, and complete information using appropriate tools and resources.
  • Answer customer service and e-commerce phone calls, resolving customer concerns or issues whenever possible.
  • Escalate unresolved issues appropriately and ensure timely follow-up until resolution.
  • Work closely with the E-Commerce team to correct orders, issue refunds, process exchanges, and ship correct products as needed.
  • Route in-store customer service issues to the Operations Department for resolution.
  • Respond to online reviews (Yelp, Google, Facebook, etc.) in a timely and professional manner to strengthen customer relationships.
  • Ensure all reviews receive a response.
  • Escalate negative reviews or operational issues to the Operations Department.
  • Respond to customer inquiries via Facebook Messenger when stores are unable to do so.
  • Manage Zendesk tickets originating from Bark emails, Shop emails, online chat, and other customer contact channels.
  • Handle all forms of customer contact (phone, email, chat, social media) within 24 hours.
  • Assist customers with placing orders, refunds, and exchanges across all communication channels.
  • Maintain extensive knowledge of Hollywood Feed products, pet nutrition, and services by staying current with World Manager training and in-house training classes.
  • Provide support to other corporate departments when available.
  • Maintain accuracy and attention to detail in all customer interactions and administrative tasks.
Requirements & Qualifications
  • A genuine love for animals and a passion for Hollywood Feed's mission and culture.
  • Strong knowledge of online ordering platforms and shipping programs.
  • Extensive product knowledge, including pet nutrition.
  • Excellent verbal and written communication skills, including high-level English spelling and grammar.
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Ability to exercise sound judgment in a variety of customer situations.
  • Strong interpersonal skills and the ability to build positive relationships with customers, teammates, and external partners.
  • Computer literacy with strong keyboarding skills.
  • Detail-oriented with a high level of accuracy.
  • Forward-thinking approach with a proactive attitude toward identifying and proposing solutions.
Physical Demands and Work Environment
  • Able to sit or stand at a desk and work on a computer for extended periods.
  • Physically able to perform the job functions for 8-10-hour workdays.
  • Availability to work until 7:30 PM at least two nights per week.
  • Availability to work at least two weekends per month, with increased availability during peak seasons.
  • Employees may be required to lift items weighing up to 50 lbs. unassisted, along with bending, kneeling, twisting, reaching, and other physical movements essential to daily tasks.
Education & Experience
  • High School Diploma or GED required.

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.
The description above outlines the overall purpose and responsibilities of the job, but it does not include every possible duty, expectation, or task. This should not be considered a complete list of all responsibilities.
Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

What Hollywood Feed employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply