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Remote Chat Customer Service Jobs in Tennessee (NOW HIRING)

Schafer Manufacturing Co

Web Chat Agent (Remote)

Nashville, TN · Remote

$15 - $20/hr

Our commitment to innovation, quality, and customer service sets us apart from the competition. As ... This is a remote position that requires strong communication skills and the ability to multitask ...

New

ForgeFit

Remote Customer Service Specialist

Nashville, TN · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Memphis, TN · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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All JobsChat Customer Service JobsRemote Chat Customer Service JobsRemote Chat Customer Service Jobs in Tennessee

Remote Chat Customer Service information

See Tennessee salary details

$8

$17

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How much do remote chat customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote chat customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is a remote chat customer service?

A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote chat customer service representative?

To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.

What are some common challenges faced by remote chat customer service representatives, and how can they be managed?

Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.

What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?

AspectRemote Chat Customer ServiceRemote Email Customer Support
Communication MethodReal-time chat interactionsAsynchronous email correspondence
Required SkillsTyping speed, quick problem-solvingClear writing, attention to detail
Work EnvironmentLive chat platforms, customer service softwareEmail platforms, ticketing systems
Common IndustriesRetail, tech, telecomSoftware, e-commerce, finance

Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.

What are the most commonly searched types of Chat Customer Service jobs in Tennessee?

The most popular types of Chat Customer Service jobs in Tennessee are:

What are popular job titles related to Remote Chat Customer Service jobs in Tennessee?

For Remote Chat Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Chat Customer Service jobs in Tennessee look for?

The top searched job categories for Remote Chat Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Chat Customer Service jobs?

Cities in Tennessee with the most Remote Chat Customer Service job openings:

Remote Chat Customer Service jobs near you
Infographic showing various Remote Chat Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Web Chat Agent (Remote)

Schafer Manufacturing Co

Nashville, TN • Remote

$15 - $20/hr

Full-time

Posted yesterday

New

Job description

Schafer Manufacturing Co is a leading provider of high-quality products for industrial and commercial applications. With over 50 years of experience in the industry, we are dedicated to delivering reliable solutions to our customers. Our commitment to innovation, quality, and customer service sets us apart from the competition.

Job Description:

As a Web Chat Agent at Schafer Manufacturing Co, you will be responsible for providing exceptional customer service and support to our online customers. This is a remote position that requires strong communication skills and the ability to multitask effectively. The ideal candidate will have a proven track record of delivering excellent customer service and be comfortable working in a fast-paced environment.

Key Responsibilities:
  • Engage with customers through online chat to answer questions, provide product information, and address any concerns
  • Assist customers with placing orders, tracking shipments, and processing returns
  • Maintain a positive and professional attitude when interacting with customers
  • Work collaboratively with the sales and customer service teams to resolve customer issues
  • Keep accurate records of customer interactions and transactions
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Adhere to company guidelines and procedures for online customer interactions
Qualifications:
  • Strong written communication skills and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient in using online chat platforms and customer service software
  • Excellent problem-solving skills and ability to think quickly on your feet
  • High school diploma or equivalent required

If you are a customer service-oriented individual with a passion for helping others, we want to hear from you! Join the Schafer Manufacturing Co team and help us continue to deliver top-notch service to our valued customers.


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