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Virtual Chat Customer Service Jobs in Oregon (NOW HIRING)

NetVendor

Customer Service Representative

Tualatin, OR

$16.75 - $22.75/hr

About the Role The Customer Service Representative plays a vital role in ensuring a seamless ... Basic level of experience with email and chat technologies * Solutions-oriented with strong and ...

TEKsystems

Desktop Support Analyst

Portland, OR · On-site

$24 - $27/hr

... customer service skills and well-rounded technical experience in a team that provides support to ... I Virtual Chat support for remote users. Responsibilities: • Day-to-day support operations for ...

Jacuzzi Group

Customer Service Specialist

Portland, OR · On-site

$25/hr

Addresses customer needs via multiple channels (email, chat, and phone) * Maintain up to date ... Three years of customer service experience with highly escalated customers * Experience using ...

Jacuzzi Group

Customer Service Specialist

Portland, OR · On-site

$25/hr

Addresses customer needs via multiple channels (email, chat, and phone) * Maintain up to date ... Three years of customer service experience with highly escalated customers * Experience using ...

Jacuzzi Group

Customer Service Specialist

Portland, OR · On-site

$25/hr

Addresses customer needs via multiple channels (email, chat, and phone) * Maintain up to date ... Three years of customer service experience with highly escalated customers * Experience using ...

TEKsystems

Service Desk Technician

Portland, OR · On-site

$24 - $27/hr

... 20% Tier I Virtual Chat support * Support of global workforce both onsite and remote workers ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

TEKsystems

Service Desk Technician

Portland, OR · On-site

$24 - $27/hr

... 20% Tier I Virtual Chat support * Support of global workforce both onsite and remote workers ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

firemountain

Customer Service Representative

Grants Pass, OR · On-site

$16 - $21.75/hr

Respond promptly to customer inquiries via phone, email, and chat, in a friendly, professional, and ... Utilizing customer service software to input products, research questions, and resolve issues about ...

ForgeFit

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Climate First Bank

Customer Service Representative

OR · On-site +1

$16 - $21.75/hr

Customer Service Representative We're seeking a Customer Service Representative to join our ... Master Communicator- Whether it's in-person, on camera, phone, or chat - you communicate with ...

dbi

Customer Service Representative

Happy Valley, OR

$16.75 - $22.75/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

dbi

Customer Service Representative

Salem, OR

$16 - $21.75/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Oregon

Virtual Chat Customer Service information

See Oregon salary details

$10

$17

$27

How much do virtual chat customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual chat customer service in Oregon is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.33 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Oregon?

The most popular types of Chat Customer Service jobs in Oregon are:

What are popular job titles related to Virtual Chat Customer Service jobs in Oregon?

For Virtual Chat Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Oregon look for?

The top searched job categories for Virtual Chat Customer Service jobs in Oregon are:

What cities in Oregon are hiring for Virtual Chat Customer Service jobs?

Cities in Oregon with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,356 per year, or $18 per hour.

Customer Service Representative

Tualatin, OR

NetVendor
See more jobs at NetVendorexternal

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

About NetVendor

NetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes. 

About the Role

The Customer Service Representative plays a vital role in ensuring a seamless experience for our clients and partners. In this position, you will serve as a primary point of contact for vendors, property managers, insurance agents, and account managers — delivering responsive, professional support across multiple communication channels.

You will handle a range of responsibilities, from compliance-related tasks such as background checks and document verifications to subscription management and customer outreach, making this an dynamic and impactful role within our organization. We are looking for someone who can work on-site in our Tualatin office, with the option of going hybrid or remote in the future. 

Responsibilities

  • Provide quality customer care to vendors, property managers, insurance agents, and account managers across phone, email, and chat channels.
  • Collect information and process background checks, COI tracking, W-9 verifications, and TIN checks.
  • Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.
  • Return outbound calls to customers who have left voicemails.
  • Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.
  • Respond to customer emails and chats in a timely, helpful, and professional manner.
  • Take on additional responsibilities as assigned.

Qualifications

Knowledge/Skills/Abilities

  • Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
  • Basic level of experience with email and chat technologies
  • Solutions-oriented with strong and creative critical thinking skills
  • Able to troubleshoot, problem solve, make logical decisions, and set priorities
  • Able to work effectively under pressure
  • Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
  • Strong written and verbal communication skills
  • Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.

Education/Experience

Required:

  • High School diploma or GED
  • 1-2 years of Customer Service experience

Preferred: 

  • Bilingual: Fluent in both English and Spanish
  • Experience working in a high-volume call center, taking back-to-back calls
  • Experience with NICE inContact or other similar contact center programs

NetVendor’s Benefits Package

  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA
  • Long- and short-term disability insurance
  • Free basic life insurance
  • Paid time off policy
  • Paid holidays: 7 per year + 1 floating holiday
  • Maternity Leave
  • 401(k) with company match
  • Employee Assistance Program

NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws. 

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