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Virtual Chat Customer Service Jobs in Oregon (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Climate First Bank

OR · On-site

$16 - $21.75/hr

Customer Service Representative We're seeking a Customer Service Representative to join our ... Master Communicator- Whether it's in-person, on camera, phone, or chat - you communicate with ...

NICE

Senior Customer Service Engineer

OR · On-site +1

$19.25 - $26.50/hr

... service and support to NiCE customers. In this customer-facing role, you will build strong ... Provide support to customers during standard business hours through phone, chat, email, and screen ...

dbi

Customer Service Representative

Happy Valley, OR

$16.75 - $22.75/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

dbi

Customer Service Representative

Salem, OR

$16 - $21.75/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

MITER Brands

Customer Service Representative

Portland, OR

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

MITER Brands

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

Brooks Running

OR · On-site

$17 - $22.50/hr

You will be required to attend virtual trainings in your first and second full week upon your start ... chat, text) as needed. * Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some ...

MITER Brands

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Teladoc virtual healthcare services * Employee Assistance Program (EAP) * Annual Wellness Clinic ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Oregon

Virtual Chat Customer Service information

See Oregon salary details

$10

$17

$27

How much do virtual chat customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for virtual chat customer service in Oregon is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.33 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Oregon?

The most popular types of Chat Customer Service jobs in Oregon are:

What are popular job titles related to Virtual Chat Customer Service jobs in Oregon?

For Virtual Chat Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Oregon look for?

The top searched job categories for Virtual Chat Customer Service jobs in Oregon are:

What cities in Oregon are hiring for Virtual Chat Customer Service jobs?

Cities in Oregon with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,356 per year, or $18 per hour.

Hybrid Warehouse / Customer Service Associate

The Part Works, Inc.

Portland, OR

$15.25 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Description

We are looking for an energetic, reliable, and detail-oriented Warehouse / Customer Service Associate to join our team at The Part Works, Portland!  


Position Summary:  

This hybrid role combines hands-on warehouse operations with front-line customer service, making it a great fit for someone who enjoys variety and takes pride in accuracy. You'll pick, pack, and ship orders, process vendor receipts, and maintain inventory, while also serving as a knowledgeable point of contact for customers in person, by phone, email, and chat. Success in this role depends on strong product knowledge, careful attention to detail, and clear communication that builds lasting customer trust. We'll provide on-the-job training to help you succeed and grow, both in the role and in your career.  


This is a full-time, Monday to Friday role, with stable daytime hours 7:30am-4:00pm. No weekends! 


Job Responsibilities: 

  • Pick, pack, and ship customer orders accurately. 
  • Verify and process vendor receipts and incoming merchandise. 
  • Support walk-in customers and create transactions, including quotes and sales orders.  
  • Communicate with customers in a variety of ways; answering incoming calls, emails, or online chat and text, while maintaining high customer service standards. 
  • Build sustainable relationships and trust with customers through open and interactive communication. 
  • Learn and observe physical products to assist in their identification, comparing to print catalogs and other resources to best support customer needs. 
  • Provide detailed product information and field customer questions. 
  • Stock and maintain inventory. 
  • Read, understand, and follow instructions carefully. 
  • Collaborate with other employees, both local and otherwise, to ensure customers receive the correct products. 


Benefits:

  • 401(k) & 401(k) matching
  • Medical / Vision / Dental Insurance
  • Short Term & Long Term Disability 
  • Life Insurance
  • Competitive PTO with 9 paid holidays
  • Employee Discount 
  • Quarterly Non-Discretionary bonus opportunities

About Us: 

We are a woman owned, multi-generational, family-owned, wholesale plumbing distributor. As a small business, our goal is to help plumbers, building engineers, and maintenance professionals keep their building systems operational. Our extensive knowledge of facilities and breadth of product lines ensure the right, quality part the first time.  

We pride ourselves on our relationships with vendors, manufacturers, and their reps; if we don't know the answer, we'll find the people who do! 

Ready to join an awesome team? Let's have a conversation. 

Requirements


Qualifications and Skills: 

  • High School diploma or GED (required) 
  • Minimum 1 year experience in warehouse setting (required) 
  • Minimum 1 year experience in customer facing role (required) 
  • Ability to lift and move product weighing +50lbs (required) 
  • Proficient computer skills (preferred) 
  • Experience with ERP software (preferred) 
  • Ability to work well in a team environment 

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