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Virtual Chat Customer Service Jobs in Oregon (NOW HIRING)

Columbia

Sr Customer Care Specialist

Portland, OR · On-site

$18 - $23.75/hr

The Senior Customer Care Specialist handles service, sales, and warranty contacts. Contacts are potential across three channels - phone, chat, and email. This role is expected to be able to navigate ...

Columbia Sportswear

Sr Customer Care Specialist

Portland, OR · On-site

$18 - $23.75/hr

The Senior Customer Care Specialist handles service, sales, and warranty contacts. Contacts are potential across three channels - phone, chat, and email. This role is expected to be able to navigate ...

Columbia Sportswear

Sr Customer Care Specialist

Portland, OR · On-site

$18 - $23.75/hr

The Senior Customer Care Specialist handles service, sales, and warranty contacts. Contacts are potential across three channels - phone, chat, and email. This role is expected to be able to navigate ...

TEKsystems

Desktop Support Analyst

Portland, OR · On-site

$24 - $27/hr

Walk-up support centers or IT service areas * Remote support sessions * Virtual chat support ... Strong customer service and interpersonal skills. * Proven ability to troubleshoot hardware ...

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a ... Delivering prompt and precise responses to customer inquiries via email and chat. You'll be the ...

TEKsystems

Desktop Support Analyst

Portland, OR

$24 - $27/hr

Walk-up support centers or IT service areas * Remote support sessions * Virtual chat support ... Strong customer service and interpersonal skills. * Proven ability to troubleshoot hardware ...

TEKsystems

Desktop Support

Portland, OR

$24 - $27/hr

... customer service skills and well-rounded technical experience in a team that provides support to ... I Virtual Chat support for remote users. Responsibilities: • Day-to-day support operations for ...

CampusPoint

Customer Service Representative

Portland, OR · On-site

$24 - $26/hr

This role manages inbound and outbound outreach, including phone, email, and chat, to identify customer needs, confirm service requirements, and prepare work orders for scheduling assignments. The CS ...

TEKsystems

Desktop Support

Portland, OR

$24 - $27/hr

... customer service skills and well-rounded technical experience in a team that provides support to ... I Virtual Chat support for remote users. Responsibilities: • Day-to-day support operations for ...

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$19 - $22/hr

About the Role The Customer Service Representative plays a vital role in ensuring a seamless ... Basic level of experience with email and chat technologies * Solutions-oriented with strong and ...

TEKsystems

Desktop Support Analyst

Portland, OR · On-site

$24 - $27/hr

... customer service skills and well-rounded technical experience in a team that provides support to ... I Virtual Chat support for remote users. Responsibilities: • Day-to-day support operations for ...

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$16.75 - $22.75/hr

About the Role The Customer Service Representative plays a vital role in ensuring a seamless ... Basic level of experience with email and chat technologies * Solutions-oriented with strong and ...

NetVendor

Customer Service Representative

Tualatin, OR · On-site

$19 - $22/hr

Basic level of experience with email and chat technologies * Solutions-oriented with strong and ... High School diploma or GED * 1-2 years of Customer Service experience Preferred: * Bilingual:

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Virtual Chat Customer Service information

See Oregon salary details

$10

$17

$27

How much do virtual chat customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for virtual chat customer service in Oregon is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.33 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Oregon?

The most popular types of Chat Customer Service jobs in Oregon are:

What are popular job titles related to Virtual Chat Customer Service jobs in Oregon?

For Virtual Chat Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Oregon look for?

The top searched job categories for Virtual Chat Customer Service jobs in Oregon are:

What cities in Oregon are hiring for Virtual Chat Customer Service jobs?

Cities in Oregon with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,356 per year, or $18 per hour.

Sr Customer Care Specialist

Portland, OR • On-site

Columbia
See more jobs at Columbiaexternal

$18 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

ABOUT THE POSITION

The eCommerce team powers our US and Canada Columbia.com sites and our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is central to everything we do. The eCommerce team is known for the relentless improvement of the customer experience striving for a better, faster, easier experience.

The Senior Customer Care Specialist handles service, sales, and warranty contacts. Contacts are potential across three channels - phone, chat, and email. This role is expected to be able to navigate all platforms and brands to meet business needs. Proactively provides feedback regarding customer-facing issues and suggests improvements for current practices. Due to seasonal business demands, work schedules may vary and can include shifts between 5:00 AM and 8:00 PM, weekends, and holidays as coverage needs require.

HOW YOU'LL MAKE A DIFFERENCE

  • Effectively uses appropriate tools and decision-making abilities to support consumers through a variety of channels, platforms, and brands, focusing on customer satisfaction as well as Columbia Sportswear Company's net revenue. Demonstrates strong ownership and rarely requires escalation support.
  • Effectively handles first and second-level escalations. Provides support to team members.
  • Proactively provides timely feedback to leadership and training regarding customer and employee-facing issues and suggests improvements for current practices.
  • Proactively takes accountability for partnering with leadership to improve knowledge and skills to further career development. Supports and answers questions from team members as appropriate. Seeks ways to contribute to department projects and initiatives.
  • Performs other duties as assigned.

YOU ARE

  • Positive and maintain open lines of communication with all Columbia Sportswear management, staff, and other departments to contribute to the smooth flow of information and efficient operation of the organization.
  • Knowledgeable in effective telephone and chat customer service techniques and strategies.
  • Able to read, write, and speak English with strong verbal and written skills.
  • Must be proficient in keyboard use and word processing.
  • Able to troubleshoot, solve problems, make logical decisions, and manage.
  • Must be able to maintain a calm demeanor while dealing with difficult or unhappy customers.

YOU HAVE

  • A high school education or equivalent with 5 years of related experience.
  • Experience with Excel, and Microsoft Office, and experience with customer service platforms.
  • Retail industry and strong customer service experience.
  • Ability to consistently meet chat concurrency expectations.
  • Ability to organize and prioritize work and logically develop work plans.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Possibility of working shifts to cover nights/weekends/holidays for potential operational coverage.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.

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