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Virtual Chat Customer Service Jobs in Indiana (NOW HIRING)

TWE Nonwovens US Inc

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Service Associate PLANT: Fort Wayne - High Point - Schertz REPORTS TO: Customer Service ... Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat ...

Twen Nonwovens US

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.50/hr

Customer Service Associate PLANT: Fort Wayne - High Point - Schertz REPORTS TO: Customer Service ... Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat ...

Twen Nonwovens US

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Customer Service Associate PLANT: Fort Wayne - High Point - Schertz REPORTS TO: Customer Service ... Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat ...

dbi

Customer Service

Greenwood, IN

$15.25 - $20.75/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

ForgeFit

Remote Customer Service Specialist

Fort Wayne, IN · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Ferrellgas

Customer Service Specialist

Shipshewana, IN · On-site

$15 - $20/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Ferrellgas

Customer Service Specialist

Shipshewana, IN · On-site

$15 - $20/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Indiana

Virtual Chat Customer Service information

See Indiana salary details

$9

$16

$24

How much do virtual chat customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual chat customer service in Indiana is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.40 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Indiana? The most popular types of Chat Customer Service jobs in Indiana are:
What are popular job titles related to Virtual Chat Customer Service jobs in Indiana? For Virtual Chat Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Indiana look for? The top searched job categories for Virtual Chat Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Virtual Chat Customer Service jobs? Cities in Indiana with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,620 per year, or $16.2 per hour.

Customer Service Representative

Garage Door Doctor

Indianapolis, IN • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let's Talk. Your Future Starts Here!
At Garage Door Doctor, we're more than just a small business-we're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.
We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job-it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.
What You'll Be Doing:
You'll be the voice of Garage Door Doctor-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:
  • Deliver top-notch service with a positive, empathetic, and professional approach.
  • Handle a high volume of calls with confidence and efficiency.
  • Work across multiple channels (email, chat, phone) to solve problems and provide updates.
  • Think on your feet, research solutions, and provide helpful, friendly responses.
  • Keep accurate records of customer interactions and transactions.
  • Recognize opportunities to recommend additional services that benefit the customer.
  • Work closely with technicians and team members to ensure seamless service.
  • Learn our services inside and out-becoming a go-to expert.
What We're Looking For:
  • 1+ year in a customer service role (bonus points if it's in home services or tech!)
  • Excellent communication and active listening skills.
  • Strong organization, time management, and multitasking abilities.
  • Friendly, adaptable, and calm under pressure.
  • Familiarity with ServiceTitan is a big plus (but not required-we'll train you!).
  • A team player who's excited about growth and making a real impact.
  • High school diploma or equivalent.
Why You'll Love It Here:
  • Team-first culture where your contributions matter.
  • Opportunities for advancement-we love to promote from within!
  • Respect, recognition, and rewards for hard work and dedication.
  • Hands-on training and mentorship to help you shine.
  • A chance to build a career with a growing, respected local company.

This position is based in our Indianapolis, IN office-where great things are happening every day.
What we have to offer you!
  • Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
  • Employee Discount
  • Employee Referral
  • You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
  • Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range
$18-$21 USD
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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