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Virtual Chat Assistant Jobs in Portland, OR (NOW HIRING)

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Virtual Chat Assistant information

See Portland, OR salary details

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$35

How much do virtual chat assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual chat assistant in Portland, OR is $25.87, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $29.04 per hour, depending on experience, location, and employer.

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

How do you become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many roles require a high school diploma or equivalent, and some employers may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new assistants with specific software and protocols.

How to become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important qualities for this role.

What job categories do people searching Virtual Chat Assistant jobs in Portland, OR look for?

The top searched job categories for Virtual Chat Assistant jobs in Portland, OR are:

What cities near Portland, OR are hiring for Virtual Chat Assistant jobs?

Cities near Portland, OR with the most Virtual Chat Assistant job openings:

Infographic showing various Virtual Chat Assistant job openings in Portland, OR as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,819 per year, or $25.9 per hour.

Remote Licensed Mental Health Therapist - Full-time LCSW LPC LMFT

New Leaf Counseling Center

Gresham, OR โ€ข Remote

$90K - $104K/yr

Full-time

Posted 4 days ago


Job description

Position Overview

The New Leaf Counseling Center is seeking dedicated and skilled licensed mental health therapists for a Remote position, offering both full-time and part-time opportunities. As a therapist within our organization, you will play a crucial role in delivering effective mental health counseling to individuals who are navigating various life challenges. This role is ideal for professionals passionate about mental health care and eager to take on new responsibilities in a supportive virtual environment.

About the Organization

New Leaf Counseling Center is a leading mental health provider based in Gresham, Oregon, with a reputation for its commitment to high-quality care. Our services focus on helping individuals manage mental health conditions and improve their overall well-being. Our staff is composed of experienced professionals dedicated to making a difference in the lives of our clients. We embrace a culture of continuous learning and professional growth, ensuring our therapists are equipped with the latest evidence-based practices.

Work Environment

This position is fully remote, allowing you to work from the comfort of your home or preferred environment. We provide an excellent work-life balance with flexible hours, enabling you to craft a schedule that suits your lifestyle. Our virtual office is equipped with an easy-to-navigate, all-in-one platform that streamlines the counseling process, allowing you to focus entirely on your clients without the burden of excessive paperwork.

Key Responsibilities

In your role as a licensed mental health therapist, you will be responsible for the following:

  • Conducting ethical, compassionate mental health counseling sessions via secure video chat, ensuring all interactions adhere to professional standards.
  • Implementing solution-focused treatment modalities that address individual client needs and therapy goals.
  • Collaborating with clients to develop personalized treatment plansโ€”these plans will identify specific therapeutic objectives and methods tailored to facilitate progress.
  • Guiding clients in gaining insights into their experiences, emotions, and relationships, fostering an understanding that supports healing and growth.
  • Monitoring clientsโ€™ progress throughout the therapeutic process, making adjustments to treatment plans as necessary, and equipping clients with healthy coping strategies.
Patient Population / Client Focus

Your primary focus will be on serving stable, low-acuity adults who seek guidance and support for a diverse range of mental health concerns. By creating a safe and affirming space, you will help clients navigate issues such as anxiety, depression, relationship challenges, and life transitions. Your engagement will empower individuals to develop the skills necessary to enhance their quality of life and achieve their personal goals.

Qualifications

To be considered for this position, candidates must meet the following qualifications:

  • Must hold a Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Possession of one of the following full, unrestricted licenses is mandatory: Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Licensed Clinical Social Worker (LCSW).
  • No limited or provisional licenses; candidates must be qualified to practice independently.
  • A clean professional record with no disciplinary actions.
  • Exceptional interpersonal skills with a strong empathic disposition.
  • Proficiency in computer skills and the capability to work with telehealth platforms.
Preferred Experience

While not mandatory, experience in outpatient counseling settings and specific knowledge of therapeutic frameworks such as Cognitive Behavioral Therapy (CBT) or Dialectical Behavior Therapy (DBT) will be advantageous. Previous work with particular demographics, such as adults with anxiety or mood disorders, will further enhance your application.

Compensation and Benefits

This position offers a competitive annual salary ranging from $90,000 to $104,000 based on experience and hours worked. Additional benefits include:

  • A generous sign-on bonus to welcome new team members.
  • Weekly direct deposit for your convenience.
  • A monthly healthcare stipend available to full-time counselors to assist with wellness and medical needs.
Career Growth Opportunities

At New Leaf Counseling Center, we believe in fostering the professional development of our staff. You will have access to ongoing training and educational opportunities designed to enhance your therapeutic skills and expand your practice areas. Collaboration with experienced peers and participation in workshops will prepare you for future leadership roles within the organization.

Why Join Our Team

Choosing to work with New Leaf Counseling Center means joining a supportive and collaborative environment where your contributions make a genuine difference in people's lives. We prioritize your well-being as an employee and offer unmatched flexibility to ensure you thrive both personally and professionally. Our focus on client engagement is paired with an efficient administrative support system, freeing you to concentrate on direct client care.

Application Information

If you are a licensed mental health therapist looking for a forward-thinking workplace that values both its clients and its employees, we encourage you to apply today. Join a vibrant team dedicated to making a positive impact while enjoying the benefits of a remote work model and a comprehensive support structure tailored to your success.