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Virtual Chat Assistant Jobs in Decatur, GA (NOW HIRING)

GEODIS

Team Lead - International

Atlanta, GA

Informs management where team can assist or where assist is needed to reduce overtime * Leads team ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

New

Geotab

International Payroll Specialist

Atlanta, GA

$22.50 - $30.75/hr

Review changes to employment standards legislation to ensure payroll compliance. * Assist in ... Virtual work is supported with cloud-based applications, collaboration tools and asynchronous ...

3M

Assembly Tech*

Clarkston, GA

$21.38/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Manufacturing Engineer*

Clarkston, GA

$72.10K - $92.90K/yr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. All US-based ...

3M

Quality Inspector*

Clarkston, GA · On-site

$22.52/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

3M

Assembly Tech*

Clarkston, GA · On-site

$21.38/hr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. The starting ...

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Virtual Chat Assistant information

See Decatur, GA salary details

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How much do virtual chat assistant jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual chat assistant in Decatur, GA is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are popular job titles related to Virtual Chat Assistant jobs in Decatur, GA? For Virtual Chat Assistant jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Decatur, GA look for? The top searched job categories for Virtual Chat Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Chat Assistant jobs? Cities near Decatur, GA with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you
Customer Service Technical Associate - Application Technical Support

Customer Service Technical Associate - Application Technical Support

Wolters Kluwer

Kennesaw, GA • On-site

$30.80K - $56.53K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Wolters Kluwer rating

8.8

Company rating: 8.8 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

30th of 183 rated software companies

Job description

At Wolters Kluwer TAA, customer experience is core to everything we do. Our Service Excellence Team's top priority is to make our customers successful and to ensure that their experience using Wolters Kluwer's products is delightful, by delivering high quality, speedy, personable, and conversational support.
As a Customer Service Technical Associate, you are responsible for the success of our customers. This is a demanding role that requires a unique skillset to provide resolution to moderate and complex inquiries on our Tax and Accounting products, by phone, online chat, or email. As the voice of Wolters Kluwer, you will act both as an advocate for our product, and as a champion for our users. Your job is to ensure that Wolters Kluwer customers have the best experience possible, no matter what channel they choose to contact us. We take customer service seriously and this position is essential to the team's success. This is the perfect role for someone looking to get into Product Management, Product Development, and Sales.Essential Duties and responsibilities
  • Partner with our customers to effectively resolve customer questions through phone (primary channel), chat and email for system, or product, issues.
  • Take ownership of customer cases from beginning to end. Identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship database.
  • Participate in projects and as well as process improvement initiatives.
  • Provide general reports to management as requested
  • Participate in product testing and review asrequired
  • Secure and keep confidential product and customer data

Other Duties

Performs other duties as assigned by supervisor.

Please note: As a Technical Support Representative, you must be able to work a flexible schedule that may include some scheduled evening hours and Saturday hours during peak season.

Job Qualifications

Education and Experience:Minimum:Associates Degree in MIS, Computer Science, or Information Technology OR equivalent work experience.PreferredQualifications:
  • MCITP, MCSE, CCA, Network+, Server+, A+ Technical Certification
  • Experience working in a help desk or customer technical support environment.
  • Experience working with computer networks & internet software.
  • Experience with technology testing, Citrix, networking, internet services, client server, SQL scripting, and database tables
  • Experience with Windows registry and application permission keys
  • Use of SalesForce.com

Other Knowledge, Skills, Abilities or Certifications:

  • Advanced desktop and mobile computing skills, working knowledge of internet browsing and searching.
  • Ability to diffuse and provide effective resolution to customer complaints.

Travel requirements

None

Physical Demands

Normal office environment

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$30,800.00 - $56,525.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

What Wolters Kluwer employees say

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