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Virtual Chat Assistant Jobs in Decatur, GA (NOW HIRING)

Georgia

Contact Center Specialist

Decatur, GA

Effectively utilize the phone, email and virtual chat systems for assisting customers and tracking ... assist customers. * Provide a high level of customer service and report customer feedback.

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VillageMD

Physician Assistant - Family Medicine

Johns Creek, GA · On-site

$92.70K - $125.60K/yr

An intuitive, optimized EMR system with full telehealth capabilities, including access to a virtual ... Our organization does not utilize chat rooms for job searches or communications. We will never ...

Summit Health

Physician Assistant

Stone Mountain, GA · On-site

$90.50K - $122.60K/yr

Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ... Our Company does not use chat rooms for job searches or communications. Our Company will never ...

VillageMD

Physician Assistant

Stone Mountain, GA

$90.50K - $122.60K/yr

Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ... Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request ...

Summit Health Inc

Physician Assistant

Stone Mountain, GA · On-site

$90.40K - $122.50K/yr

Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ... Our Company does not use chat rooms for job searches or communications. Our Company will never ...

VillageMD

Physician Assistant

Stone Mountain, GA

$90.50K - $122.60K/yr

Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ... Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request ...

VillageMD

Physician Assistant - Family Medicine

Mcdonough, GA · On-site

$91.40K - $123.80K/yr

An intuitive, optimized EMR system with full telehealth capabilities, including access to a virtual ... Our Organization does not utilize chat rooms for job searches or communications. We will never ...

VillageMD

Physician Assistant - Family Medicine

Johns Creek, GA · On-site

$92.70K - $125.60K/yr

Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ... Our Company does not use chat rooms for job searches or communications. Our Company will never ...

VillageMD

Physician Assistant - Family Medicine

Mcdonough, GA

$91.40K - $123.80K/yr

Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ... Our Company does not use chat rooms for job searches or communications. Our Company will never ...

VillageMD

Physician Assistant - Family Medicine

Mcdonough, GA · On-site

$91.10K - $123.40K/yr

Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ... Our Company does not use chat rooms for job searches or communications. Our Company will never ...

EMCOR Group Inc

EMCOR Group, Inc.

Atlanta, GA

Support virtual and instructor-led training delivery, including session logistics, participant ... * Assist with LMS administration and learning operations, including course setup, session ...

VillageMD

Advanced Practice Provider (APP)

Johns Creek, GA

$80.60K - $111.20K/yr

VillageMD is currently seeking a Nurse Practitioner (NP) or Physician Assistant (PA) to join our ... Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ...

VillageMD

Advanced Practice Provider (APP)

Johns Creek, GA

$80.60K - $111.20K/yr

VillageMD is currently seeking a Nurse Practitioner (NP) or Physician Assistant (PA) to join our ... Easy to use, optimized EMR with full telehealth capability including access to a virtual scribe via ...

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How much do virtual chat assistant jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual chat assistant in Decatur, GA is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are popular job titles related to Virtual Chat Assistant jobs in Decatur, GA? For Virtual Chat Assistant jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Decatur, GA look for? The top searched job categories for Virtual Chat Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Chat Assistant jobs? Cities near Decatur, GA with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you

Contact Center Specialist

Georgia

Decatur, GA

Other

Medical, Life, Retirement

Posted yesterday

Job description

Georgia Student Finance Commission

The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship, HOPE Grant, and Student Access Loan Program and provides college planning and other educational services to more than 2 million Georgians through GAfutures.org. The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis, interpretation and publication of information using the extensive data collected in support of its programs.

We offer excellent benefits including 13 paid holidays, 3 weeks annual + 3 weeks sick leave per year, health/life/disability benefits after 30 days, employer 401k match, medical/childcare spending account options, and deferred compensation plan. Our standard business hours are Monday through Friday from 8am to 5pm. We also offer employee recognition and a great place to work! Our office is conveniently located in Tucker only 2 minutes from I-285.

Description

Under direct supervision, this entry-level position provides a full range of front line customer service support to students regarding the HOPE and Zell Miller Scholarship and Grant programs. Provide customers with prompt, courteous and accurate information about program procedures and regulations, eligibility requirements and the GAfutures website and student portal. Effectively utilize the phone, email and virtual chat systems for assisting customers and tracking customer service and communications. Provide a high level of customer service including explaining web-based information to customers/students by phone, email and help ticket system.

Job Responsibilities
  • Maintain an understanding and knowledge base of the current program regulations and systems to assist customers.
  • Provide a high level of customer service and report customer feedback.
  • Communicate effectively orally or in writing.
  • Efficiently utilize the phone, email and help ticket systems to provide customer service.
  • Handle and resolve routine customer complaints and/or problems.
  • Efficiently process incoming documents and update data records.
  • Work as a team member to produce needed outcomes.
  • Perform multiple responsibilities accurately and efficiently.
  • Perform other duties as assigned to meet business needs.

The following standards express the background of education and experience as evidence of an applicant's ability to qualify for this position. Any combination of education and experience, if evaluated as equivalent, may qualify an applicant for this specific position.

Preferred Qualifications

  • At least an Associate Degree from an accredited college or university and one year of experience in a customer service setting communicating information OR one year of experience in a call center.
  • Intermediate level proficiency in Microsoft Office applications.
  • One (1) year directly related experience in a college financial aid or student affairs environment.
  • Experience working in an automated customer service call center.

All selected applicants may be subject to a criminal background investigation and the highest level of education indicated will be verified before final approval to begin work. Applicants have the right to challenge the contents of any criminal history record obtained for the purpose of employment with GSFC.

The Georgia Student Finance Commission is an equal opportunity employer.

Note: This position is subject to close at any time once a satisfactory applicant pool has been identified.

High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent. Additional Information

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