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Virtual Chat Assistant Jobs in Ohio (NOW HIRING)

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

Brilliant Earth

Sales Associate, Jewelry

Columbus, OH · On-site

$16 - $19.75/hr

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

Brilliant Earth

Sales Associate, Jewelry

Columbus, OH

$16 - $19.75/hr

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

Brilliant Earth

Sales Associate, Jewelry

Columbus, OH · On-site

$16 - $19.75/hr

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

Brilliant Earth

Sales Associate, Jewelry

Cleveland, OH · On-site

$19 - $21/hr

... virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast ...

David's Bridal, LLC.

Retail Supervisor

Miamisburg, OH · On-site

$14.20 - $17.94/hr

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

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Showing results 21-40

All JobsChat JobsVirtual Chat Assistant JobsVirtual Chat Assistant Jobs in Ohio

Virtual Chat Assistant information

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

How do you become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many roles require a high school diploma or equivalent, and some employers may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new assistants with specific software and protocols.

How to become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important qualities for this role.

What are popular job titles related to Virtual Chat Assistant jobs in Ohio?

For Virtual Chat Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Assistant jobs in Ohio look for?

The top searched job categories for Virtual Chat Assistant jobs in Ohio are:

What cities in Ohio are hiring for Virtual Chat Assistant jobs?

Cities in Ohio with the most Virtual Chat Assistant job openings:

Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

VIDEO SERVICE REPRESENTATIVE

7 17 Credit Union

Streetsboro, OH • Remote

$15 - $20.25/hr

Full-time

Posted 8 days ago

Job description

7 17 Credit Union

Position Summary

At 7 17 Credit Union, we are committed to delivering exceptional service while living our core values of mutual respect, honesty, trust, integrity, empathy, partnership, and teamwork.

We are seeking a Video Banking Specialist to provide personalized, high-quality service to members through our video banking platform and live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while creating a positive and engaging virtual banking experience.

The ideal candidate is service-driven, technology-savvy, and passionate about building strong member relationships by helping first and recommending solutions second.

Key Responsibilities
  • Greet and assist members via video banking and live chat in a professional, friendly, and welcoming manner.
  • Educate members on video banking, digital services, and remote banking solutions.
  • Process account maintenance requests and non-monetary transactions with a high degree of accuracy and confidentiality.
  • Assist members with services such as:
    • Debit card issuance and support
    • Mobile and remote banking setup and troubleshooting
    • Direct deposit and payroll transfer requests
    • ACH payment setup, modifications, and cancellations
    • Lost or stolen card assistance and fraud-related inquiries
    • Check ordering and account services
  • Open and service a variety of retail deposit accounts, including checking, savings, money market, certificate, IRA, HSA, custodial, and specialty accounts.
  • Accept, process, and assist with consumer loan applications, including auto loans, personal loans, credit cards, home equity loans, and secured loans.
  • Conduct loan closings, disbursements, and follow-up activities as needed.
  • Perform needs-based conversations to identify opportunities that support members' financial goals.
  • Meet established referral and production goals for credit union products and services.
  • Resolve member concerns and provide follow-up to ensure exceptional service and satisfaction.
  • Remain compliant with all credit union policies, procedures, and regulatory requirements.
 
    What We're Looking For

    A successful Video Banking Specialist demonstrates:

    • Outstanding member service skills
    • Professionalism and empathy
    • Strong technology aptitude
    • Sales and referral awareness
    • Accuracy and attention to detail
    • Commitment to teamwork and collaboration
    Why Join 7 17 Credit Union?
    • Opportunity to make a meaningful impact on members' financial well-being
    • Collaborative and supportive work environment
    • Growth and advancement opportunities within a growing organization
    • Comprehensive training and development
    • Competitive compensation and benefits package
    Work Environment

    This position works from a designated centralized or remote video banking workstation and primarily serves members through video and digital channels. Limited travel may be required based on business needs.

    Apply today and help us create exceptional member experiences through innovative banking solutions.

    Qualifications
    • High school diploma or equivalent required.
    • Previous customer service, banking, financial services, retail sales, or contact center experience preferred.
    • Strong communication and relationship-building skills.
    • Ability to work independently while managing multiple priorities.
    • Comfortable learning and using video banking technology, online systems, and other digital tools.
    • Detail-oriented with strong organizational and problem-solving abilities.
    • Ability to maintain confidentiality and handle sensitive member information.
    • Experience with deposit accounts, consumer lending, or financial products is a plus.

    Apply