1

Virtual Chat Agent Jobs in Minnesota (NOW HIRING)

Architect - Agentic AI

Maplewood, MN · On-site

$188K - $230K/yr

You will lead a cross-functional team, define reference designs for multi-agent workflows, memory ... Chat with Max For assistance with searching through our current job openings or for more ...

Architect - Agentic AI

Maplewood, MN · On-site

$188K - $230K/yr

You will lead a cross-functional team, define reference designs for multi-agent workflows, memory ... Chat with Max For assistance with searching through our current job openings or for more ...

Patent Administrator

Maplewood, MN · On-site

$74K - $91K/yr

Chat with Max Forassistancewith searching through our current job openings or for more information ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected ...

Plant Financial Analyst

Maplewood, MN · On-site

$95K - $116K/yr

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected ...

Plant Financial Analyst

Red Wing, MN · On-site

$95K - $116K/yr

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected ...

Plant Financial Analyst

Red Wing, MN · On-site

$95K - $116K/yr

Chat with Max For assistance with searching through our current job openings or for more ... virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected ...

Showing results 41-49

Virtual Chat Agent information

See Minnesota salary details

$5

$16

$24

How much do virtual chat agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual chat agent in Minnesota is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.85 per hour, depending on experience, location, and employer.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are the most commonly searched types of Chat Agent jobs in Minnesota?

The most popular types of Chat Agent jobs in Minnesota are:

What are popular job titles related to Virtual Chat Agent jobs in Minnesota?

For Virtual Chat Agent jobs in Minnesota, the most frequently searched job titles are:

What cities in Minnesota are hiring for Virtual Chat Agent jobs?

Cities in Minnesota with the most Virtual Chat Agent job openings:

Infographic showing various Virtual Chat Agent job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,930 per year, or $16.8 per hour.

Architect - Agentic AI

3M

Maplewood, MN • On-site

$188K - $230K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago


Key responsibilities

  • Own the reference architecture and roadmap for agentic AI, defining standards for multi-agent patterns, tool/function interfaces, RAG/memory design, orchestration, security, and environment segregation.

  • Lead the design and delivery of production-grade agentic solutions that safely execute actions in enterprise systems with CI/CD, automated testing, rollback, and human-in-the-loop controls.

  • Establish and enforce governance, safety, and compliance controls, including prompt injection/jailbreak defenses, policy guardrails, data classification/residency, and PHI/PII handling, in partnership with Security, Legal, and Risk.


3M rating

7.8

Company rating: 7.8 out of 10

Based on 249 frontline employees who took The Breakroom Quiz

169th of 545 rated manufacturers


Job description

Job Description:
Architect - Agentic AI
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You'll Make in this Role
We are seeking a highly skilled and experienced Agentic AI Architect to set the architecture, standards, and operating model for enterprise agent systems that plan, reason, and act via secure interfaces. You will lead a cross-functional team, define reference designs for multi-agent workflows, memory, orchestration, and human oversight, and mentor teams on modern engineering.
You will accelerate automation and decision support by delivering scalable, reliable, and compliant agent services integrated with core platforms. Set evaluation and safety standards, partner with risk, security and compliance to ensure security, reliability & performance of Agentic solutions.
Key Responsibilities:
  • Own the reference architecture and roadmap for agentic AI, defining standards for multi-agent patterns, tool/function interfaces, RAG/memory design, orchestration, security, and environment segregation.

  • Translate business objectives into a prioritized portfolio of agentic use cases; mentor engineers and data scientists; and communicate architecture decisions, risks, and value realization to executive stakeholders.

  • Lead the design and delivery of production grade agentic solutions that safely execute actions in enterprise systems (e.g., SAP, Salesforce, Snowflake etc), with CI/CD, automated testing, rollback, and human-in-the-loop controls.

  • Establish and enforce governance, safety, and compliance controls-including prompt injection/ jailbreak defenses, policy guardrails, data classification/residency, and PHI/PII handling-in partnership with Security, Legal, and Risk.

Implement evaluation, observability and operations at scale: task-based evals, telemetry and tracing, incident response, and FinOps practices to achieve defined SLAs for reliability, latency, and cost.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
  • Master's in computer science, applied mathematics, or engineering field or a science field (completed and verified prior to star)
  • Five (5) years of experience in AI engineering, with at least Two (2) years in a Generative AI, AI driven automation or RPA in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:
  • Advanced proficiency in Python and modern software engineering practices + agent frameworks such as LangGraph, AWS Strands or MS AutoGen.
  • Experience with RAG/memory architecture (chunking, embeddings, vector DBs, enterprise search/knowledge graphs) and secure integration with SAP/Salesforce/Snowflake.
  • Strong command of cloud architecture and governance on AWS or Azure encompassing network isolation, identity and secrets management, and data-protection controls; practical experience implementing AI safety and compliance (prompt-injection and jailbreak mitigation, PHI/PII handling, GDPR/SOC 2).
  • Hands-on experience with cloud agent platforms (e.g., AWS Bedrock AgentCore, Azure AI Agent Service/AI foundry) and routing across multiple model providers.
  • Familiarity with agent evaluation and risk controls, including offline/online task-based evaluations (e.g., Ragas, DeepEval), guardrail/policy engines, prompt-injection/jailbreak mitigation, and PHI/PII protection.
  • Working knowledge of enterprise-scale integration and operations (Mulesoft, SAP BTP) workflow orchestration (Power Platform, Airflow), event streaming (Kafka/Kinesis), and FinOps techniques (caching, batching, rate limiting).

Work location: Onsite in Maplewood, MN
Travel: May include up to 10% domestic and international
Relocation Assistance: Is Authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers
Applicable to US Applicants Only:The expected compensation range for this position is $188,251 - $230,084, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.
Good Faith Posting Date Range 08/25/2026 To 09/24/2026 Or until filled
All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/
3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
3M Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

What 3M employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom