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Virtual Call Center Jobs in Tennessee (NOW HIRING)

Sedgwick

Care Team Representative

Memphis, TN · On-site

$15 - $19.50/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

York Risk Services

Care Team Representative

Memphis, TN · On-site

$15 - $19.50/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Elevance Health

Pharmacy Technician II

Nashville, TN · On-site

$17 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Pharmacy Technician II

Nashville, TN

$17 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Pharmacy Technician II

Nashville, TN · On-site

$17 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Elevance Health

Pharmacy Technician II

Nashville, TN · On-site

$17 - $20.50/hr

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center in Tennessee is $12.76, according to ZipRecruiter salary data. Most workers in this role earn between $8.75 and $14.86 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Tennessee? The most popular types of Call Center jobs in Tennessee are:
What are popular job titles related to Virtual Call Center jobs in Tennessee? For Virtual Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Tennessee look for? The top searched job categories for Virtual Call Center jobs in Tennessee are:
What cities in Tennessee are hiring for Virtual Call Center jobs? Cities in Tennessee with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Tennessee as of August 2026, with employment types broken down into 55% Full Time, 30% Part Time, and 15% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $26,547 per year, or $12.8 per hour.

Virtual Patient Support Specialist

Avery Healthcare Group Ltd.

Nashville, TN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

REMS Specialist

You're a proactive problem-solver and have the ability to make customers feel like your friend.

In this role as a REMS Specialist, you will be responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM. The 8 hour shift will rotate between 8am - 8pm EST.

You will:

  • Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines.
  • Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner.
  • Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).
  • Conduct pre and post call analysis of calls.
  • Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules.
  • Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.

Job Qualifications: Education

  • Bachelor's Degree highly preferred or 1+ year of healthcare call center experience.

Required Skills

  • 1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse's Aide, EMT, health insurance company etc. is highly preferred.
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills.
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly.
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs.

Preferred Skills

  • 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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