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Virtual Call Center Trainee Jobs in Raleigh, NC (NOW HIRING)

Resourcex,Inc.

Python Fullstack Training

Durham, NC · On-site

We advise our trainees not to wait till the next class to seek answers to any technical issue. • ... If you are interested or if you know anyone looking for a change, please feel free to call or email ...

Kanshe Infotech

Generative AI Training

Raleigh, NC

We advise our trainees not to wait till the next class to seek answers to any technical issue ... Good online training virtual class room environment. Highly qualified and experienced trainers.

BROAD RIVER RETAIL

Furniture Handler Trainee

Four Oaks, NC

$14.50 - $17.50/hr

... center's inventory control system, and assessing merchandise for damages to ensure excellent ... At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that ...

Kanshe Infotech

Generative AI Training

Raleigh, NC · On-site

We advise our trainees not to wait till the next class to seek answers to any technical issue. • ... If you are interested or if you know anyone looking for a change, please feel free to call or email ...

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All JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Raleigh, NC

Virtual Call Center Trainee information

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How much do virtual call center trainee jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for virtual call center trainee in Raleigh, NC is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by Virtual Call Center Trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What are Virtual Call Center Trainees?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Raleigh, NC? The most popular types of Virtual Call Center jobs in Raleigh, NC are:
What are popular job titles related to Virtual Call Center Trainee jobs in Raleigh, NC? For Virtual Call Center Trainee jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Trainee jobs in Raleigh, NC look for? The top searched job categories for Virtual Call Center Trainee jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Call Center Trainee jobs? Cities near Raleigh, NC with the most Virtual Call Center Trainee job openings:
Virtual Call Center Trainee jobs near you
Certified Medical Assistant (CMA) - Patient Engagement Center

Certified Medical Assistant (CMA) - Patient Engagement Center

Duke University

Durham, NC • On-site

$16.50 - $21.25/hr

Full-time

Posted 8 days ago

Duke University rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

435th of 535 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
Certified Medical Assistant - Patient Engagement Center
**$7,500 Commitment Bonus for Eligible Candidates**
Certified Medical Assistant certification is required prior to beginning position.
The Duke Primary Care Patient Engagement Center (DPC PEC) is a high-volume, patient-focused call center that plays a key role in supporting the entire Duke Primary Care network. Handling over 3,500 calls each day, the center provides telephonic assistance for a wide range of needs-including acute and chronic conditions, preventative care, specialty referrals, and prescription refill requests. Staff also manage a dedicated prescription refill line and ensure patient messages are returned promptly and with compassion. With a strong focus on clear, consistent, and caring communication, the DPC PEC helps patients stay connected to their care teams and feel supported every step of the way.
Location: 14 Moore Drive Research Triangle Park, NC 27709
*This position can be remote after the 90-day probationary period if metrics are completed successfully.
Hours: 8am - 5pm
What you will do:
Clinical responsibilities:
  • The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
  • Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
  • Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
  • Performs other clinical tasks as assigned by the doctor.

Administrative responsibilities:
  • The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
  • Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.

What you will need:
Education:
  • Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
  • Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
  • Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.

Education
  • Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
  • Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
  • Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience
Level I -- No experience required.
Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
  • Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
  • Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
  • General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensure, and/or Certification
  • Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
  • Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
  • Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Knowledge, Skills, and Abilities:
  • Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.
  • Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
  • Knowledge of sterile techniques and procedures relevant to the work performed.
  • Familiar with the procedures for administering both routine and special patient treatments.
  • Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
  • Knowledge of infection control procedures and safety measures, with age-specific competency.
  • Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
  • Able to document and communicate information clearly while building effective relationships with patients and staff.
  • Typing skills and knowledge of medical terminology (Levels II and III).
  • Ability to independently seek resources and work collaboratively with others.

Job Title: MEDICAL ASSISTANT, CERTIFIED
Job Code: 4261
FLSA: N
Job Level: C2
Revised Date: 01/30/2023
Supervisory Responsibility: No
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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