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Virtual Call Center Trainee Jobs in Minnesota (NOW HIRING)

Blue Cross Blue Shield of Minnesota

Member Service Agent

Eagan, MN · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop and deliver presentation materials for internal and external audiences in in-person and virtual settings * Maintain detailed records, documentation for all customer interactions in CRM tool

Mister Sparky

Client Care Representative

Saint Paul, MN · On-site

$18 - $24/hr

Reports to the Call Center Manager. Job Duties * Answers incoming client telephone calls and ... Our training programs include Technical Training, Virtual technical training, communications, sales ...

Mister Sparky

Client Care Representative

Saint Paul, MN · On-site

$18 - $24/hr

Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and ... Our training programs include Technical Training, Virtual technical training, communications, sales ...

Mayo Clinic

Endocrinologist

Mankato, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Evening and weekend call covered by 24/7 call center and Rochester colleagues. * Offers innovation as part of the role with virtual visits. * Partnership with weight management program utilizing ...

Mayo Clinic

Endocrinologist

Mankato, MN

  • Medical

  • Dental

  • Vision

  • Retirement

Evening and weekend call covered by 24/7 call center and Rochester colleagues. * Offers innovation as part of the role with virtual visits. * Partnership with weight management program utilizing ...

Mayo Clinic

Endocrinologist

Mankato, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Evening and weekend call covered by 24/7 call center and Rochester colleagues. * Offers innovation as part of the role with virtual visits. * Partnership with weight management program utilizing ...

Sharecare

Lead Customer Service Rep

Saint Paul, MN · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

Mayo Clinic

Endocrinologist

Mankato, MN

$208K - $708K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Evening and weekend call covered by 24/7 call center and Rochester colleagues. * Offers innovation as part of the role with virtual visits. * Partnership with weight management program utilizing ...

York Risk Services

Care Team Representative

Eden Prairie, MN · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Eden Prairie, MN

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Eden Prairie, MN · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A stable, consistent work environment --both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Eden Prairie, MN · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

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All JobsCall Center JobsVirtual Call Center Trainee JobsVirtual Call Center Trainee Jobs in Minnesota

Virtual Call Center Trainee information

What are some common challenges faced by virtual call center trainees and how can they be overcome?

Virtual Call Center Trainees often face challenges such as adapting to remote work technology, managing time independently, and quickly learning customer service protocols. To overcome these, it’s important to familiarize yourself with the call center’s software through training resources, establish a dedicated and quiet workspace, and proactively seek feedback from supervisors and peers. Building strong communication skills and staying organized will also help you handle a high volume of calls and deliver excellent customer service, which are key to advancing within the role.

What is a virtual call center trainee?

Virtual Call Center Trainees are individuals who are in the process of learning the skills and procedures needed to handle customer service or support calls remotely. These trainees typically undergo training on company policies, communication techniques, software systems, and problem-solving strategies. Their work is conducted entirely online, allowing them to assist customers from any location with internet access. The goal is to prepare them for a full role as virtual call center agents who can efficiently resolve customer inquiries and issues.

Can I be a virtual call center trainee without experience?

Virtual call center trainee positions often do not require prior experience, as training is typically provided to develop necessary skills such as communication and customer service. Basic computer literacy and a quiet work environment are usually sufficient to start, making these roles accessible to beginners.

How do you get a virtual call center trainee job with no experience?

To become a virtual call center trainee with no experience, focus on developing strong communication skills, basic computer proficiency, and a customer service mindset. Many companies offer entry-level training programs that do not require prior experience, and completing relevant online courses or certifications can improve your chances of being hired.

What are the key skills and qualifications needed to thrive as a virtual call center trainee, and why are they important?

To thrive as a Virtual Call Center Trainee, you need strong communication skills, basic computer proficiency, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and online chat platforms is commonly required. Active listening, patience, and problem-solving abilities help you stand out by effectively addressing customer needs and building rapport. These skills ensure efficient service delivery, customer satisfaction, and adaptability in a remote work environment.

What is the difference between Virtual Call Center Trainee vs Virtual Call Center Agent?

AspectVirtual Call Center TraineeVirtual Call Center Agent
CredentialsBasic training, onboardingCustomer service skills, sometimes certifications
Work EnvironmentTraining sessions, supervised environmentLive calls, independent work from home
Job RoleLearning and shadowingHandling customer inquiries, problem-solving

The Virtual Call Center Trainee is an entry-level position focused on training and skill development, often under supervision. In contrast, the Virtual Call Center Agent is responsible for managing customer interactions independently after training. Trainees are in a learning phase, while agents are active service providers. Both roles are essential in the call center industry, with trainees preparing for full agent responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Minnesota?

The most popular types of Virtual Call Center jobs in Minnesota are:

What are popular job titles related to Virtual Call Center Trainee jobs in Minnesota?

For Virtual Call Center Trainee jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Trainee jobs in Minnesota look for?

The top searched job categories for Virtual Call Center Trainee jobs in Minnesota are:

Virtual Call Center Trainee jobs near you

Member Service Agent

Blue Cross Blue Shield of Minnesota

Eagan, MN • On-site

$60K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Blue Cross Blue Shield Of Minnesota rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

285th of 308 rated insurance

Job description

About Blue Cross and Blue Shield of Minnesota
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.
The Impact You Will Have
This position is responsible for supporting the Direct Sales Channel by executing and applying retention strategies and working directly with members to provide health plan guidance and navigation. This role supports the sales team and Book of Business, growth goals with administrative duties and is focused on Member satisfaction metrics.
Your Responsibilities
  • Lead, implement and coordinate the retention strategy, including communications and events, by collaborating with stakeholders such as Sales, Marketing and CX
  • Meet retention, strategy and business planning goals as assigned by management
  • Function as Brand Ambassador with members and non-members
  • Answer questions and provide guidance for current members with service-related inquiries.
  • Resolve inquiries with internal partners and communicate directly with members to ensure timely resolution and member satisfaction
  • Assist with the application process for current members switching plans by completing suitability conversations, answering questions, supplying relevant marketing materials and completing enrollments
  • Answer and follow up on incoming sales calls, emails and mail from prospective members generated by marketing and retention campaigns and set sales appointments
  • Gather data measuring the attendance, satisfaction and impact of daily guest interactions and special events, including administration of surveys.
  • Perform administrative related activities including data entry, lead disbursement, reporting, managing supplies and marketing materials.
  • Develop and deliver presentation materials for internal and external audiences in in-person and virtual settings
  • Maintain detailed records, documentation for all customer interactions in CRM tool
  • Remain compliant with all Federal, State and CMS regulations and laws. Additionally, comply with all BCBSMN compliance guidance.
  • Remain knowledgeable of industry and competitor trends, marketing materials, advertising campaigns to effectively develop and execute retention strategy and to make recommendations to improve effectiveness of the department.
  • Perform other duties as assigned.
Required Skills and Experience
  • 2+ years' related experience or bachelor's degree. All relevant experience including work, education, transferable skills, and military experience will be considered.
  • Acquire and maintain a valid MN Resident Producer License in the lines of Life & Health/Accident in good standing within 60 days of employment
  • Excellent relationship building and interpersonal skills and works well on a team
  • Demonstrated effective communication skills and attention to detail.
  • Ability to organize, prioritize and follow through on retention strategies, member interactions and sales support activities
  • Travel as needed.
  • High school diploma (or equivalency) and legal authorization to work in the U.S.
Preferred Skills and Experience
  • Understanding of health care industry or health insurance
  • Experience working with seniors.
  • Experience with Salesforce platform or CRM tool
  • Familiarity with Medicare
Role Designation
Hybrid
Anchored in Connection
Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.
Compensation and Benefits
$60,000.00 - $65,000.00 - $70,000.00 Annual + Commission
Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
  • Medical, dental, and vision insurance
  • Life insurance
  • 401k
  • Paid Time Off (PTO)
  • Volunteer Paid Time Off (VPTO)
  • And more

To discover more about what we have to offer, please review our benefits page.
Equal Employment Opportunity Statement
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

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