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Virtual Call Center Agent Jobs in Covington, GA (NOW HIRING)

GEICO

GEA Sales/Service Agent

Conyers, GA · On-site

Work with a GEICO Exclusive Agent to establish and meet marketing goals. Maintain a strong work ... Ability to work comfortably in a fast-paced and high call center like environment * Strong computer ...

GEICO

GEA Sales/Service Agent

Conyers, GA · On-site

Work with a GEICO Exclusive Agent to establish and meet marketing goals. Maintain a strong work ... Ability to work comfortably in a fast-paced and high call center like environment * Strong computer ...

GEICO Conyers

Insurance Sales Representative

Conyers, GA · On-site

$25K - $45K/yr

High-energy and driven to be the best, with the ability to thrive in a fast-paced, call center-like ... provided by Agent. NO COLD CALLING.###Fun & Friendly Co- workers###Continuous Learning and ...

GEICO Conyers

Insurance Sales Representative

Conyers, GA · On-site

As an Insurance Sales Agent, you'll work exclusive leads no cold calling from scratch connecting ... High-energy and driven to be the best, with the ability to thrive in a fast-paced, call center-like ...

Liveops

Remote Customer Service Agent

Mcdonough, GA · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Conyers, GA · Remote

$13.50 - $18.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Lithonia, GA · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Covington, GA · Remote

$13.25 - $17.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Stockbridge, GA · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Altitude Development Group

Sales Representative

Monroe, GA · On-site

$76K - $121K/yr

... call center or door-to-door sales environment and want to level up their professional careers ... Virtual classroom training as well as hands-on sales training in your own territory * Weekly draw ...

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How much do virtual call center agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual call center agent in Covington, GA is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $16.11 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What job categories do people searching Virtual Call Center Agent jobs in Covington, GA look for?

The top searched job categories for Virtual Call Center Agent jobs in Covington, GA are:

What cities near Covington, GA are hiring for Virtual Call Center Agent jobs?

Cities near Covington, GA with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Covington, GA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,383 per year, or $14.6 per hour.

Inbound Call Center Agent (Remote)

Mcdonough, GA

Studio 613, Inc.
Convention and Trade Show Organizers • 1 - 10 employees
Learn more about Studio 613, Inc.external

Contractor

Re-posted 23 hours ago

Job description

Company Description

For over 5 years, Studio 613, Inc. has continuously made remarkable strides in recruiting only the top virtual administrative and customer service agents to service our small and large business clientele. Our opportunities are open to customer service agents across the United States with the exception of agent in CA, CT, MD, MA, NY, OR, and WI. We contract only highly skilled agents who are able to work independently and are able to provide top notch customer service solutions long-term and on-demand.

Job Description

Studio 613, Inc. Remote Opportunity - United State except CA, CT, MD, MA, NY, OR, and WI

We hire top performers with the motivation and the discipline to be the best of the best. We pride ourselves in providing stellar service and producing outstanding results for our clients and their customers.

Who are we looking for?

The ideal candidate for this exciting virtual opportunity will demonstrate extensive knowledge in providing professional customer service, and have excellent written and verbal communication. In this role, the customer service specialists should be a self-starter, strongly self-motivated not only to take great care of the customer, but also be able to resolve customer inquiries. Performing basic troubleshooting tasks of the client's products and services may also be required. This opportunity will be offered to an independent contractor, approved to work in the Studio 613 network.

Required Skills:

  • Minimum 6 months customer service/technical troubleshooting expertise or proven technical ability
  • A quiet workspace, ergonomic chair, and desk.
  • Must be well organized, resourceful and have excellent communication & relationship building skills.
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
  • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction.

Qualifications:

  • Must be a US citizen and currently reside in the United States
  • Knowledge of labor and employment laws
  • Ability to build rapport with all employees
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Must be clear of any felonies and any offense that includes fraud or theft

MINIMUM TECHNICAL REQUIREMENTS:

  • Monitor display of 17-19" (non-widescreen) or 19-20" (widescreen) are required
  • Only PCs with Windows 7 (32 or 64 bit), Window 8, Windows 8.1 and Window 10 are compatible
  • Mac OS, Windows 2000, XP and Vista are not supported for this opportunity

TRAINING DETAILS:

IMPORTANT NOTE: All Independent Contractor training classes are held virtually in Blackboard Collaboration. Participation M-F is required. Evening classes are available.

ONCE YOU ARE CONTACTED BY A RECRUITER, YOU MUST CHECK YOUR EMAIL FREQUENTLY TO ENSURE YOU MOVE THROUGH THE APPLICATION PROCESS IN TIMELY MANNER. TRAINING COURSES ARE ON A FIRST COME/FIRST SERVE BASIS AND SEATS FILL VERY QUICKLY. FAILURE TO RESPOND TO REQUESTS TASKED BY YOUR ASSIGNED RECRUITER WILL RESULT IN DISQUALIFICATION OF YOUR APPLICATION.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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