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Virtual Call Center Agent Jobs in Puerto Rico (NOW HIRING)

PR · On-site

$15/hr

... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... Familiarity with virtual job search tools and work platforms. Physical Requirements * Ability to ...

PR · On-site

$15.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Obtain and maintain a security background clearance from the United States Federal Select Agent and ... Prior emergency call center management experience strongly preferred. * Must demonstrate strong ...

Nurse Care Manager I (NCLEX)

San Juan, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Nurse Care Manager I (NCLEX)

San Juan, PR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Passport Support Associate III

San Juan, PR · On-site

$19.57/hr

  • Medical

  • Retirement

  • PTO

... at Agency/Center Information and Will-Call counters: o At the Information Station, ensure ... Verify all completed transactions and run designated reports. • Assist with Acceptance Agent ...

Showing results 21-27

Virtual Call Center Agent information

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the most commonly searched types of Call Center Agent jobs in Puerto Rico?

The most popular types of Call Center Agent jobs in Puerto Rico are:

What are popular job titles related to Virtual Call Center Agent jobs in Puerto Rico?

For Virtual Call Center Agent jobs in Puerto Rico, the most frequently searched job titles are:

Infographic showing various Virtual Call Center Agent job openings in Puerto Rico as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.

Employment Specialist

Fora Pathways Inc

PR • On-site

$15/hr

Part-time

Posted 24 days ago


Job description

FORA


Job Title

Employment Specialist


Fora is a nonprofit organization advancing inclusion for individuals with disabilities by building pathways to meaningful work in integrated settings, transforming lives while supporting independence and growth. Learn more: teamfora.org

Individuals with disabilities are encouraged to apply. This position is part of the Project Ace Program, a supported employment program dedicated to creating employment opportunities to people with disabilities.


About Fora

Work changes everything. We make it happen.

Since 1996, we’ve connected individuals with disabilities to meaningful employment by partnering with organizations that expect both performance and purpose. We are a multi-region workforce model supporting operations across New York, New Jersey, Puerto Rico and the U.S. Virgin Islands.

Our teams are integrated into daily operations, maintaining facilities, supporting office functions, managing mailrooms, and more.

We operate across a wide range of services, including facilities support, administrative operations, warehouses, call center services, and other essential functions.

At Fora, employment is more than a job. It’s a foundation for independence, confidence, and dignity, expanding what’s possible in the workplace and beyond, and shaping how we work every day.


Position Summary

The Employment Specialist plays a critical role in connecting job seekers with suitable employment opportunities, fostering workforce development, and supporting individuals in achieving sustainable career growth. This position involves assessing clients' skills, interests, and barriers to employment, then developing personalized employment plans to enhance their job readiness.

The Employment Specialist collaborates with employers, community organizations, and training providers to create pathways for successful job placements. By providing ongoing support and coaching, the specialist ensures clients maintain employment and progress in their careers. Ultimately, this role contributes to improving economic self-sufficiency and community well-being through effective employment services.

Essential Responsibilities

(Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.)

  • Bachelor’s degree in social work, human services, psychology, or a related field, or equivalent work experience.
  • Eperience working in employment service, workforce development, or a related area.
  • Strong understanding of local labor market trends and employment resources in Puerto Rico.
  • Excellent communication and interpersonal skills to effectively engage with diverse populations.
  • Proficiency in using computer software for case management and reporting.
  • Bilingual abilities, particularly in Sanish and English, to serve diverse communities.
  • Effective communication and active listening.
  • Empathy, kindness, and emotional/cultural sensitivity.
  • Ability to design and deliver practical training.
  • Behavioral assessment and occupational analysis techniques.
  • Ability to collect, organize, and analyze data; file management.
  • Mediation, conflict resolution, and crisis management.
  • Flexible schedule.
  • Adaptability to work in diverse environments.
  • Teamwork and collaboration with other departments.
  • Proficiency in basic computer tools (MS Word, PowerPoint, Excel, Google Workspace, Teams, Zoom, Canva, email, among other platforms).


Required Qualifications

  • Experience working with individuals facing barriers to employment such as disabilities, homelessness, or justice involvement.
  • Knowledge of federal and state employment laws and workforce development programs.
  • Familiarity with virtual job search tools and work platforms.


Physical Requirements

  • Ability to travel to different areas of the island.
  • Travel to employment centers and activities related to the work schedule around the island.
  • Ability to lift a maximum of 50 lbs.


Work Environment

• Office building, interaction with building customers and the public.


Reasonable Accommodations

Fora is committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application process and throughout employment.

If you require accommodation to participate in the application or interview process, perform essential job functions, or access employment benefits, please contact Vocational Services or Human Resources Departments.


Benefits

Mileage reimbursement for eligible work-related travel.


Grant-Funded Notice

This position is grant-funded. Continued employment depends on continued grant funding.


Equal Employment Opportunity

Fora is committed to building an inclusive workplace where all employees are treated with dignity and respect.

Fora provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, status as a victim of domestic violence, or any other protected characteristic under applicable law.


Monday - Friday
8:00am - 4:00pm
Flexible - weekends, holidays, and O.T.
20 hours