PR · On-site
$15/hr
... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... Familiarity with virtual job search tools and work platforms. Physical Requirements * Ability to ...
Quick apply
PR · On-site
$15/hr
... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... Familiarity with virtual job search tools and work platforms. Physical Requirements * Ability to ...
Quick apply
PR · On-site
$15/hr
... call center services, and other essential functions. At Fora, employment is more than a job. It's a ... Familiarity with virtual job search tools and work platforms. Physical Requirements * Ability to ...
PR · On-site
$15.75 - $19/hr
Medical
Dental
Vision
Retirement
PTO
Obtain and maintain a security background clearance from the United States Federal Select Agent and ... Prior emergency call center management experience strongly preferred. * Must demonstrate strong ...
San Juan, PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
San Juan, PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Medical
Dental
Vision
Life
Retirement
PTO
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Medical
Dental
Vision
Life
Retirement
PTO
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
PR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...
Guaynabo, PR · On-site +1
$74K - $116K/yr
Serves as liaison between the Implementation Center (IC) and the RO. Makes recommendations to the ... Virtual: This is not a virtual position. Position Description/PD# : Management & Program Analyst;
Guaynabo, PR · On-site +1
$74K - $116K/yr
Serves as liaison between the Implementation Center (IC) and the RO. Makes recommendations to the ... Virtual: This is not a virtual position. Position Description/PD# : Management & Program Analyst;
San Juan, PR · On-site
$19.57/hr
Medical
Retirement
PTO
... at Agency/Center Information and Will-Call counters: o At the Information Station, ensure ... Verify all completed transactions and run designated reports. • Assist with Acceptance Agent ...
San Juan, PR · On-site
$19.57/hr
Medical
Retirement
PTO
... at Agency/Center Information and Will-Call counters: o At the Information Station, ensure ... Verify all completed transactions and run designated reports. • Assist with Acceptance Agent ...
A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.
| Aspect | Virtual Call Center Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in customer service | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Remote, home-based call center setup | Typically in-office or remote, depending on employer |
| Industry Usage | Common in call centers, telecommunication, tech support | Widespread across retail, banking, healthcare, and more |
| Job Focus | Handling inbound/outbound calls, technical support, sales | Assisting customers, resolving issues, providing product info |
While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.
The most popular types of Call Center Agent jobs in Puerto Rico are:
For Virtual Call Center Agent jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Virtual Call Center Agent jobs in Puerto Rico are:

$15/hr
Part-time
Posted 24 days ago
FORA
Job Title
Employment Specialist
Fora is a nonprofit organization advancing inclusion for individuals with disabilities by building pathways to meaningful work in integrated settings, transforming lives while supporting independence and growth. Learn more: teamfora.org
Individuals with disabilities are encouraged to apply. This position is part of the Project Ace Program, a supported employment program dedicated to creating employment opportunities to people with disabilities.
About Fora
Work changes everything. We make it happen.
Since 1996, we’ve connected individuals with disabilities to meaningful employment by partnering with organizations that expect both performance and purpose. We are a multi-region workforce model supporting operations across New York, New Jersey, Puerto Rico and the U.S. Virgin Islands.
Our teams are integrated into daily operations, maintaining facilities, supporting office functions, managing mailrooms, and more.
We operate across a wide range of services, including facilities support, administrative operations, warehouses, call center services, and other essential functions.
At Fora, employment is more than a job. It’s a foundation for independence, confidence, and dignity, expanding what’s possible in the workplace and beyond, and shaping how we work every day.
Position Summary
The Employment Specialist plays a critical role in connecting job seekers with suitable employment opportunities, fostering workforce development, and supporting individuals in achieving sustainable career growth. This position involves assessing clients' skills, interests, and barriers to employment, then developing personalized employment plans to enhance their job readiness.
The Employment Specialist collaborates with employers, community organizations, and training providers to create pathways for successful job placements. By providing ongoing support and coaching, the specialist ensures clients maintain employment and progress in their careers. Ultimately, this role contributes to improving economic self-sufficiency and community well-being through effective employment services.
Essential Responsibilities
(Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.)
Required Qualifications
Physical Requirements
Work Environment
• Office building, interaction with building customers and the public.
Reasonable Accommodations
Fora is committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application process and throughout employment.
If you require accommodation to participate in the application or interview process, perform essential job functions, or access employment benefits, please contact Vocational Services or Human Resources Departments.
Benefits
Mileage reimbursement for eligible work-related travel.
Grant-Funded Notice
This position is grant-funded. Continued employment depends on continued grant funding.
Equal Employment Opportunity
Fora is committed to building an inclusive workplace where all employees are treated with dignity and respect.
Fora provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, status as a victim of domestic violence, or any other protected characteristic under applicable law.