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Virtual Call Center Agent Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Possess practical conflict resolution skills (both customer and agent conflict) * Proven leader ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Drive revenue and profitability growth within the call center. * Track and analyze team and ... Possess practical conflict resolution skills (both customer and agent conflict) * Proven leader ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

Possess practical conflict resolution skills (both customer and agent conflict) * Proven leader ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Possess practical conflict resolution skills (both customer and agent conflict) * Proven leader ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... Possess effective conflict resolution skills (both customer and agent conflict) * Possess time ...

MCI Careers

Call Center Director

Wichita, KS · On-site

Possess effective conflict resolution skills (both customer and agent conflict) * Possess time ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

Possess effective conflict resolution skills (both customer and agent conflict) * Possess time ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Director

Wichita, KS · On-site

Possess effective conflict resolution skills (both customer and agent conflict) * Possess time ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual call center agent in Kansas is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.92 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Kansas?

The most popular types of Call Center Agent jobs in Kansas are:

What are popular job titles related to Virtual Call Center Agent jobs in Kansas?

For Virtual Call Center Agent jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Kansas look for?

The top searched job categories for Virtual Call Center Agent jobs in Kansas are:

What cities in Kansas are hiring for Virtual Call Center Agent jobs?

Cities in Kansas with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Kansas as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $31,937 per year, or $15.4 per hour.

Technical Call Center Agent-Bilingual-Spanish

Panasonic

Leawood, KS • On-site

$17 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Overview
Provide front-line support to business-to-business clients (non-consumer) via phone, email and chat to customers on various Panasonic products. Assist customers in basic troubleshooting and provide support for Panasonic software applications. Create repair orders, process service loaners/exchanges, and otherwise assist customers with technical issues within established guidelines.
Responsibilities
Company Overview:
As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve. Support in today's market has transitioned from simple warranty support to complex end-to-end solutions. With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting. Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365. We are committed to providing best-in-class service and solutions, ensuring successful outcomes and enhancing the customer's experience.
Job Duties:
  • Provide exemplary customer service to internal and external customers
  • Provide support for product specific incoming calls, chats and emails
  • Demonstrate timely and efficient resolution of customer contacts
  • Exercise empowerment within guidelines when accommodating customers
  • Evaluate, research and escalate as appropriate for skill level
  • Support customer requests for general inquiries and route as appropriate
  • Accurately document customer contacts within product-specific ticketing systems
  • Demonstrate efficient and appropriate use of resources
  • Demonstrate knowledge and ability to learn new products and product types
Job Requirements:
  • Previous call center experience preferred
  • Fundamental understanding of electronics required
  • Ability to read and understand technical documents and manuals
  • PC literate with the ability to use Microsoft Word, Excel and Power Point
  • Ability to perform multiple tasks simultaneously
  • Ability to work in a diverse, team-based environment
  • Ability to work independently with limited guidance
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
  • Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion
Benefits & Perks - What's In It For You
Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect:
  • Health Benefits - Medical, dental, and vision.
  • Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance.
  • Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions.
  • Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events)
  • Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously:
At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
The wage range of $17.00 - $20.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.
Thank you for your interest in Panasonic.
REQ-155221

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