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Work From Home Call Center Agent Jobs in Kansas (NOW HIRING)

The Jernigan Agency

WORK FROM HOME

Overland Park, KS · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

The Jernigan Agency

WORK FROM HOME

Topeka, KS · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

The Semler Agency

Work From Home Sales

Topeka, KS · On-site +1

After applying, you will receive an email with next steps to schedule a quick overview call. Please ... No agent's success, earnings, or production results should be viewed as typical, average or ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Possess practical conflict resolution skills (both customer and agent conflict) * Proven leader ... MCI maintains a work environment free from discrimination, where employees are treated with dignity ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall ... Possess practical conflict resolution skills (both customer and agent conflict) * Proven leader ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Possess practical conflict resolution skills (both customer and agent conflict) * Proven leader ... MCI maintains a work environment free from discrimination, where employees are treated with dignity ...

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Work From Home Call Center Agent information

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$9

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$22

How much do work from home call center agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for work from home call center agent in Kansas is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.92 per hour, depending on experience, location, and employer.

What is a work from home call center agent?

A Work From Home Call Center Agent is a professional who provides customer service, technical support, or sales assistance to clients and customers, all from a remote location such as their home. These agents communicate with customers primarily via phone calls, but may also use email, chat, or other messaging platforms. The role typically requires strong communication skills, a quiet workspace, and access to reliable internet and necessary equipment. It offers flexibility and eliminates daily commutes, making it a popular choice for those seeking remote work opportunities.

What does a work from home call center agent do?

Work from home call center agents provide customer service to patrons of their employer. Instead of working in the call center, work from home call center agents have calls forwarded to their home phone line. Specific job duties vary, depending on the company and industry. General responsibilities include taking incoming calls from customers, making outbound calls to follow up on open orders or outstanding bills, answering questions and addressing complaints about quality assurance issues. Some work from home call center agents serve as a sales representative, following up on leads generated by other sales reps or marketing managers. When you are unable to handle an issue for a client or customer, you may request a supervisor or manager discuss a resolution with the customer.

What are the key skills and qualifications needed to thrive as a work from home call center agent?

To thrive as a Work From Home Call Center Agent, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are essential. Patience, self-motivation, and the ability to manage time independently are standout soft skills for this remote role. These skills ensure efficient, high-quality customer service and productivity when working independently from a home environment.

How do work from home call center agents stay connected and collaborate effectively with their teams?

Work From Home Call Center Agents typically rely on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their supervisors and teammates. Regular virtual team meetings, scheduled check-ins, and collaborative ticketing systems help ensure everyone is informed and aligned on goals and customer issues. Many companies also provide training sessions and online resources to support remote collaboration, making it easier to share best practices and resolve challenges together.

What is the difference between Work From Home Call Center Agent vs Customer Service Representative?

AspectWork From Home Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-based settingTypically office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, and support servicesUsed across various industries including retail, banking, and tech
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require strong communication skills. The main difference is that Work From Home Call Center Agents primarily handle calls remotely in a call center environment, often focusing on sales or technical support, while Customer Service Representatives may work in various settings and handle a broader range of customer inquiries across industries.

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Work From Home Call Center Agent jobs near you
Infographic showing various Work From Home Call Center Agent job openings in Kansas as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 19% In-person, and 81% Remote job distribution, with an average salary of $31,937 per year, or $15.4 per hour.

KANSAS only - Work at Home Call Center Representative

Topeka, KS • Remote

InfoCision
1 - 5K employees

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Uninterrupted breaks

Learn more about InfoCisionexternal

$9/hr

Full-time, Other

Re-posted 16 days ago

Job description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a Portion of Your Earned Wages Multiple Times Each Week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $9.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

What InfoCision employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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