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Virtual Call Center Agent Jobs in Colorado (NOW HIRING)

TBK Bank, SSB

Customer Care Representative

Brighton, CO

$17.36 - $23.80/hr

TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. In this role, you'll be the voice of TBK Bank-assisting customers by phone and email, answering questions, and ...

Triumph Financial

Customer Care Representative

Brighton, CO · On-site

$17.36 - $23.80/hr

TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. In this role, you'll be the voice of TBK Bank-assisting customers by phone and email, answering questions, and ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

Works closely with call center managers to make changes to improve the customer experience ... Verbal, written and virtual communication modes will be frequently used. * Ability to effectively ...

Triumph Financial

Customer Care Representative

Brighton, CO · On-site

$17.36 - $23.80/hr

TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. In this role, you'll be the voice of TBK Bank-assisting customers by phone and email, answering questions, and ...

CWI

Call Center Inbound Sales Agent

Englewood, CO · On-site

$45K - $65K/yr

We have an excellent opportunity available for high-energy and motivated sales professionals at our Englewood, CO Call Center. The ideal candidate will handle inbound calls relating to Good Sam ...

CWI

Call Center Inbound Sales Agent

Centennial, CO · On-site

$45K - $65K/yr

We have an excellent opportunity available for high-energy and motivated sales professionals at our Englewood, CO Call Center. The ideal candidate will handle inbound calls relating to Good Sam ...

New

Compass

Agent Experience Manager

Littleton, CO

$26 - $29/hr

Key Responsibilities Agent Experience Manager * Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person ...

Pitch Health Solutions LLC

Transfer Agent

Denver, CO · On-site +1

$25/hr

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Colorado

Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center agent in Colorado is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Colorado? The most popular types of Call Center Agent jobs in Colorado are:
What are popular job titles related to Virtual Call Center Agent jobs in Colorado? For Virtual Call Center Agent jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Colorado look for? The top searched job categories for Virtual Call Center Agent jobs in Colorado are:
What cities in Colorado are hiring for Virtual Call Center Agent jobs? Cities in Colorado with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,655 per year, or $18.1 per hour.

Customer Service Center Agent I

Peak Vista Community Health Centers

Colorado Springs, CO • On-site

$16 - $23.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 20 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Compensation (Pay): $16.00 to $23.20 hourly/based on experience.
Summary of Benefits:

  • Medical, Dental, Vision, Life, STD, LTD
  • 403(b) Retirement with Company Match
  • Paid Time Off
  • Tuition Assistance
  • Perks Rewards
  • Employee Assistance Program
https://www.peakvista.org/resources/benefits-summary
Location: 3205 North Academy Blvd, Colorado Springs, CO 80917
Job Summary:
The Customer Service Agent I represents Peak Vista Community Health Centers (PVCHC) by providing outstanding customer service by professionally answering inbound patients' calls with a compassionate and empathetic approach. A Customer Service Agent I will be adept in actively listening, conveying information effectively, and be service oriented when seeking ways to help and resolve problems. The goal of this position is to elevate the patient's experience by actively listening and addressing questions/concerns to promote a one-call resolution. The schedule for this role is 9:00 AM - 6:00 PM, Monday - Friday.
Essential Duties and Responsibilities
  • Answers all inbound patient calls.
  • Schedules and reschedules appointments as needed.
  • Transfers calls to appropriate office personnel and departments.
  • Answer and route patient questions in a professional and patient-centric manner by asking probing questions.
  • Communicates patient concerns and questions effectively and succinctly to the appropriate care team (s).
  • Responsible for verifying and documenting necessary demographics, insurance, and other vital information.
  • Understands and abides by all HIPAA guidelines.
  • Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
  • Exhibits regular and timely attendance.
  • Consistently meet call quality (quality assurance) and call center metrics.
  • Demonstrates a high level of honesty, integrity, and accountability.
  • Able to work in a fast-paced environment and take appropriate action while providing a high level of customer service.
  • Follows all PVCHC instructions, procedures, and protocols when answering and handling calls.
  • Appropriately escalates patient feedback and/or concerns with your management team.
  • Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear and detailed documentation of calls.
  • Utilize efficient computer skills to complete daily tasks by displaying proficiency with all technology programs including but not limited to: NextGen, Cisco, Webex Microsoft Office.
  • Actively exhibits empathy, compassion, patience, adaptability, and listening with understanding.
  • Embraces cultural diversity amongst ourselves and our community.
  • Communicates effectively and collaboratively with all levels of management and teammates.
  • Responsible for the human, financial, and material resources as well as data and information entrusted to us.
  • Strives to deliver the best outcomes and highest quality service.
  • Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
  • Enhances the effectiveness, efficiency, and productivity of the department by contributing to, and participating in, departmental performance improves goals.
  • Lives by Peak Vista Core Values to reinforce Peak Vista's mission and values.
  • Other duties as assigned.

Supervision Exercised: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.
Education / Experience:
Education: High school diploma or equivalent education.
Work Experience: One-year of customer service experience preferred. Experience in a fast-paced call center as a Call Center Representative desired, but not required. Healthcare experience desired, but not required.
Computer Skills: Basic - ability to access the intra/internet to manage timecard, review policies and procedures, and read company communications; use e-mail to communicate with co-workers, leadership, and other departments; enter and correct data.
Certificates and Licenses: None
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.
The noise level in the work environment is usually quiet.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk.
Application Deadline: Applications will be accepted through 09/13/2026. This deadline is based on our current hiring needs and may be extended if necessary. Any extension will be reflected in this job posting.
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.
**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

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