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Virtual Call Center Agent Jobs in Colorado (NOW HIRING)

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$15.50 - $20.25/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across ...

Hotel Jerome

Call Center Agent

Aspen, CO · On-site

Our on property Call Center Agent (PBX Operator) is responsible for being the central hub of communication by answering incoming calls and routing them to the appropriate department. Job Duties ...

Auberge Collection

Call Center Agent

Aspen, CO

$23/hr

Our on property Call Center Agent (PBX Operator) is responsible for being the central hub of communication by answering incoming calls and routing them to the appropriate department. Job Duties ...

Auberge Collection

Call Center Agent

Aspen, CO · On-site

$23/hr

Our on property Call Center Agent (PBX Operator) is responsible for being the central hub of communication by answering incoming calls and routing them to the appropriate department. Job Duties ...

Auberge Collection

Call Center Agent

Aspen, CO

$23/hr

Our on property Call Center Agent (PBX Operator) is responsible for being the central hub of communication by answering incoming calls and routing them to the appropriate department. Job Duties ...

First Southwest Bank

Call Center Agent

Alamosa, CO

$13.50 - $17.75/hr

No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been ...

Caring Pathways

Be Seen First

Appointment Scheduler - Veterinary Hospice

Berthoud, CO · On-site

$18 - $19.50/hr

Experience as a call center agent, receptionist, customer service agent, or scheduler. Excellent communication skills (phone, email, instant messaging) High attention to detail in providing estimates ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Colorado

Virtual Call Center Agent information

See Colorado salary details

$11

$18

$26

How much do virtual call center agent jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for virtual call center agent in Colorado is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Colorado? The most popular types of Call Center Agent jobs in Colorado are:
What are popular job titles related to Virtual Call Center Agent jobs in Colorado? For Virtual Call Center Agent jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Colorado look for? The top searched job categories for Virtual Call Center Agent jobs in Colorado are:
What cities in Colorado are hiring for Virtual Call Center Agent jobs? Cities in Colorado with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Colorado as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,655 per year, or $18.1 per hour.

Call Center Agent

BeloForm Craft

Denver, CO

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Description

Job Title: Call Center Agent

Location: Denver, CO
Job Type: Full-time

We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service and support across various communication channels. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Answer inbound calls from customers, addressing inquiries, concerns, and requests in a professional manner.
  • Make outbound calls to follow up on customer issues or to conduct surveys and gather feedback.
  • Provide accurate information about products, services, and promotions.
  • Resolve customer complaints by providing effective solutions in a timely manner.
  • Maintain a high level of professionalism and empathy while interacting with customers.
  • Document all customer interactions accurately in the system, ensuring records are updated.
  • Meet or exceed performance targets, such as call handling time, customer satisfaction scores, and resolution rates.
  • Collaborate with team members and management to resolve complex issues and improve service quality.

Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and handle a high volume of calls effectively.
  • Comfortable using computers and various software applications.
  • Positive attitude, patience, and a customer-first approach.

Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement plan options (e.g., 401(k))
  • Professional development opportunities
  • Wellness programs