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Virtual Banking Jobs in Connecticut (NOW HIRING)

Ion Bank

Contact Center Trainer

Naugatuck, CT

$51K - $71K/yr

... or retail banking environment. * Previous experience in training, coaching, learning and development, or workforce development, preferred. * Experience facilitating instructor-led and virtual ...

New

Ion Bank

Contact Center Trainer

Naugatuck, CT · On-site

$24.59 - $34.43/hr

... or retail banking environment. * Previous experience in training, coaching, learning and development, or workforce development, preferred. * Experience facilitating instructor-led and virtual ...

New

Synchrony

VP, Consumer Bank - Product

Stamford, CT · On-site

Manage vendor and third-party partner relationships where applicable (e.g., core banking ... You will be required to commute to your nearestHub (either virtual or physical) for in-person ...

Stbancorp

$16 - $20/hr

Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer ... Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.

Advancing CT Together

Be Seen First

Accounting Specialist

Hartford, CT · On-site

$45K - $52K/yr

Accounts Receivable: o Record weekly receipts; o Make bank deposits and intra-bank transfers; o ... virtual) is expected Comfortable working in a sex positive environment where HIV/STIs, sexual ...

ClifyX

ServiceNow FSO Developer

Stamford, CT · On-site

$57.50 - $79.25/hr

ServiceNow CIS FSO (Insurance and Banking & Wealth Management) with CSM professional suite • ... virtual teams across multiple locations. • Experience working in Agile environment using SCRUM ...

Aston Carter

Staff Accountant

West Hartford, CT

$35/hr

Experience working with banking platforms such as PNC or similar systems is an advantage ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract ...

Northern Trust

New Business Specialist

Greenwich, CT

$90K - $154K/yr

... banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful ... virtual) * Conduct outreach and mail/email campaigns to share key content with target prospects

Aston Carter

Staff Accountant

Hartford, CT · On-site

$35/hr

Experience working with banking platforms such as PNC or similar systems is an advantage ... If interested please book a virtual meeting with me here: Job Type & Location This is a Contract ...

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Virtual Banking information

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.

What are the most commonly searched types of Banking jobs in Connecticut?

The most popular types of Banking jobs in Connecticut are:

What are popular job titles related to Virtual Banking jobs in Connecticut?

For Virtual Banking jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Virtual Banking jobs in Connecticut look for?

The top searched job categories for Virtual Banking jobs in Connecticut are:

What cities in Connecticut are hiring for Virtual Banking jobs?

Cities in Connecticut with the most Virtual Banking job openings:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in Connecticut as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, 2% Temporary, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution.

Contact Center Trainer

Naugatuck, CT

Ion Bank
Commercial Banking • 201 - 500 employees
Learn more about Ion Bankexternal

$51K - $71K/yr

Full-time

Life, Retirement, PTO

Posted 2 days ago

New

Job description

Job Type:
Hourly, Full Time 
 

Who We are:

At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.

As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!

Who we are seeking for this role:

The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.

As a Contact Center Trainer you are responsible for:

Designing, delivering, and evaluating training programs that enhance employee performance, customer service skills, product knowledge, systems proficiency, and compliance requirements. This role partners with call center leadership to ensure new hires and existing team members have the knowledge and skills necessary to provide exceptional customer experience and achieve operational goals.

Responsibilities:

  • Facilitate new hire onboarding and orientation programs.
  • Conduct classroom, virtual, and on-the-job training sessions.
  • Deliver training on customer service, communication techniques, call handling, systems, products, policies, and procedures.
  • Develop, update, and maintain training materials, job aids, presentations, and e-learning content.
  • Evaluate training effectiveness and revise programs based on feedback, quality scores, and business needs.
  • Ensure all training content aligns with company policies and regulatory requirements.
  • Identify skill gaps and develop targeted coaching plans.
  • Partner with supervisors and managers to improve employee performance and engagement.
  • Provide constructive feedback and reinforcement of best practices.

Education and Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, Education, Communications, or a related field preferred. Equivalent combination of education and experience may be considered.
  • 2-5 years of experience in a call center and/or retail banking environment.
  • Previous experience in training, coaching, learning and development, or workforce development, preferred.
  • Experience facilitating instructor-led and virtual training sessions preferred.

Benefits:

  • 401k and Employer Match
  • Life Insurance
  • Disability
  • Educational Assistance
  • Wellness Programs
  • Employee Assistance Program
  • 15 Paid Time Off Days 
  • 11 Paid Holidays
  • Job Shadowing
  • Volunteer Opportunities

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

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