Virtual Auto Damage Appraiser Jobs in Riverside, CA

Full Job Description   ****Commission Base *****

JOB SUMMARY
The Estimator is responsible for greeting customers, providing accurate automotive
repair estimates in a DRP environment and asking for the sale. In addition, the appraiser
must handle communications with insurance adjusters and customers throughout the
repair process effectively and maintain high levels of customer satisfaction.

DUTIES/RESPONSIBILITIES
 Greet customers promptly and in a timely manner to accurately determine
customer’s needs while ensuring a high degree of customer service.
 Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive
and accurate estimate of repair.
 Informs customers about Fix Auto's repair process, including insurance claims
processing, payment procedures, repair techniques, repair needs and expected
delivery date of repair.
 Responsible for maintaining positive relationships with insurance agents,
dealerships, fleet accounts and other customers.
 Keeps insurance adjusters, production staff and customers informed regarding
the status of the vehicle repair. Write supplements and negotiates with insurer.
 Responsible for keeping all assigned Repair Order (RO) current and accurate
throughout the repair process.
 Inspects all completed repairs before delivering customer vehicles, explains
Fix Auto's warranty and Quality Control process with all customers.
 Attend daily release meetings.
 Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS
 High School diploma required
 1-3 years prior experience as a collision estimator or insurance appraiser.
 Prior damage analysis experience – hybrid vehicles, restraint systems, electrical
systems, and identifying hail, theft and vandalism damage.
 Experience with collision management systems (CCC)
 Fluent using CCC-1 estimating software.
 Knowledge of Microsoft Office Software (Word, Excel, Outlook).
 I-CAR training or other industry training preferred.
 History of working independently without close supervision.
 Strong sales and negotiation skills.

DRP knowledge is a must

 Ability to multi-task in a fast-paced work environment.
 Valid driver’s license and insurable driving record.
 Must be able to work the following days and hours:
o Monday – Friday (8:00 a.m. – 5:00 p.m.)

PHYSICAL REQUIREMENTS
Essential physical requirements include:
 Standing, sitting and walking
 Performing repetitive motions

WORK ENVIRONMENT
Exposure to:
 Paint, fumes and particles
 Dirt / Dust
 Chemicals / Toxins
 Varying heat / cold
 Intermittent noise

Job Type: Full-time

Pay:

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Experience:

• Auto Body Shop: 3 years (Required)

License/Certification:

• Driver's License Required

Work Location: One location