Facilitate live and virtual training sessions for new hires and tenured associates, adapting ... error rates, and time-to-proficiency. * Coach and provide real-time feedback to trainees during ...
Facilitate live and virtual training sessions for new hires and tenured associates, adapting ... error rates, and time-to-proficiency. * Coach and provide real-time feedback to trainees during ...
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Virtual Ai Rater information
What are some common challenges Virtual AI Raters face when evaluating AI-generated content, and how can these be addressed?
Virtual AI Raters often encounter challenges such as maintaining objectivity, adapting to evolving evaluation criteria, and managing repetitive tasks. To address these, it's important to follow standardized guidelines closely, participate in regular calibration sessions with peers or supervisors, and utilize provided tools for efficient task management. Engaging in ongoing training and staying updated on best practices can also help raters ensure consistent and high-quality evaluations.
What is a Virtual AI Rater?
Virtual AI Raters are individuals who remotely evaluate and assess the accuracy, relevance, and quality of artificial intelligence outputs, such as search engine results, ads, or chatbot responses. They follow specific guidelines to rate or annotate data, helping improve AI systems' performance. This role typically requires strong attention to detail, familiarity with online search engines, and the ability to provide objective feedback. Virtual AI Raters usually work part-time and have flexible schedules, making it a popular option for those seeking remote work opportunities.
What are the key skills and qualifications needed to thrive as a Virtual AI Rater, and why are they important?
To thrive as a Virtual AI Rater, you generally need strong analytical skills, attention to detail, and proficiency in English or the target language, often supported by a high school diploma or higher. Familiarity with web browsers, online research, and rating platforms or proprietary evaluation systems is typically required. Excellent time management, reliability, and the ability to follow detailed instructions set top performers apart in this role. These skills ensure accurate and consistent feedback, which is crucial for improving AI systems and maintaining quality standards.
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Job description
Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
The Dispute Operations Training Specialist owns the training function for the claims and dispute operations center end to end. This role is responsible for designing, developing, and delivering a complete training program - from new-hire onboarding through ongoing skills and compliance training - for the claims and disputes team. The ideal candidate brings hands-on claims/dispute operations experience together with a track record of building and facilitating effective training programs, and can translate complex policies, systems, and regulatory requirements into training that new and tenured associates can apply on the job.
Responsibilities include:
Required Qualifications:
Preferred Qualifications:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
The Dispute Operations Training Specialist owns the training function for the claims and dispute operations center end to end. This role is responsible for designing, developing, and delivering a complete training program - from new-hire onboarding through ongoing skills and compliance training - for the claims and disputes team. The ideal candidate brings hands-on claims/dispute operations experience together with a track record of building and facilitating effective training programs, and can translate complex policies, systems, and regulatory requirements into training that new and tenured associates can apply on the job.
Responsibilities include:
- Design, develop, and maintain a full training curriculum for claims and dispute operations, including new-hire onboarding, nesting/on-the-job training, ongoing skills refreshers, and compliance/regulatory updates.
- Build training materials from scratch: facilitator guides, slide decks, participant workbooks, e-learning modules, job aids, quick-reference guides, and knowledge assessments.
- Facilitate live and virtual training sessions for new hires and tenured associates, adapting delivery style and pacing to different learning needs.
- Partner with the Quality Manager and Operations leadership to identify training needs based on QA findings, error trends, policy or system changes, and product launches.
- Develop and administer assessments and knowledge checks; track training effectiveness metrics such as post-training quality scores, error rates, and time-to-proficiency.
- Coach and provide real-time feedback to trainees during nesting/OJT periods, escalating performance concerns to the appropriate manager as needed.
- Maintain accurate training records, attendance, and completion documentation to support internal audits and regulatory examinations.
- Stay current on applicable claims and dispute regulations and network rules (e.g., Regulation E, Regulation Z, Fair Credit Billing Act, card network dispute rules) and update training content accordingly.
- Continuously evaluate and revise curriculum based on process changes, system updates, audit findings, and learner feedback.
- Collaborate with Quality Assurance and Compliance to incorporate audit findings and root-cause trends into refresher and remedial training.
Required Qualifications:
- Demonstrated hands-on experience in claims and/or dispute operations (e.g., card disputes, chargebacks, ACH/Reg E claims, fraud claims) within fintech, banking, or a related financial services environment.
- Proven experience designing, developing, and facilitating training programs in a corporate or operations setting.
- Strong instructional design skills - able to build a curriculum from the ground up rather than only deliver existing materials.
- Excellent facilitation and presentation skills, both in-person and virtual.
- Strong written communication skills for developing clear, accurate training materials and documentation.
- Ability to translate regulatory and policy requirements into practical, easy-to-apply training content.
- No specific degree or educational credential is required; equivalent professional experience is fully qualifying.
Preferred Qualifications:
- Experience with Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Camtasia).
- Familiarity with adult learning principles and instructional design models (e.g., ADDIE).
- Experience training on claims/disputes platforms or case management systems.
- Prior experience in a quality assurance or compliance-adjacent role.
About Quavo
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Wilmington, DE, US
Year founded
2016