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Virtual Agent Jobs in Stockbridge, GA (NOW HIRING)

England Logistics

Agent Recruiter

Riverdale, GA

$80K - $90K/yr

Agent RecruiterBuild Relationships. Grow a Network. Drive Revenue. England Logistics is growing one of the nation's leading independent freight agent networks, and we're looking for a driven ...

Trutech Inc

ServiceNow Developer

Atlanta, GA · On-site

$100 - $125/hr

Experience with ServiceNow AI, GenAI, Virtual Agent, or intelligent automation capabilities. * CSA and/or CAD certification. Physical Demands / Working Environment: * We require the ability to pass a ...

Rollins Inc.

ServiceNow Developer

Atlanta, GA · On-site

$125 - $150/hr

Experience with ServiceNow AI, GenAI, Virtual Agent, or intelligent automation capabilities. * CSA and/or CAD certification. Physical Demands / Working Environment: * We require the ability to pass a ...

Rollins, Inc.

ServiceNow Developer

Atlanta, GA · On-site +1

$52 - $71.50/hr

Experience with ServiceNow AI, GenAI, Virtual Agent, or intelligent automation capabilities. * CSA and/or CAD certification. Physical Demands / Working Environment: * We require the ability to pass a ...

Rollins, Inc

ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Experience with ServiceNow AI, GenAI, Virtual Agent, or intelligent automation capabilities. * CSA and/or CAD certification. Physical Demands / Working Environment: * We require the ability to pass a ...

Promoted2

Remote Insurance Agent

Atlanta, GA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Larsen Life Group

Life Insurance Sales Agent

Atlanta, GA · On-site +1

$30K - $160K/yr

Attend team calls, mentorship sessions, and training (virtual or in-person) What you'll bring ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

Liveops

Remote Customer Service Agent

Marietta, GA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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Virtual Agent information

See Stockbridge, GA salary details

$508

$1.2K

$2.1K

How much do virtual agent jobs pay per week?

As of Sep 7, 2026, the average weekly pay for virtual agent in Stockbridge, GA is $1,184.73, according to ZipRecruiter salary data. Most workers in this role earn between $992.31 and $1,253.85 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Stockbridge, GA?

The most popular types of Agent jobs in Stockbridge, GA are:

What are popular job titles related to Virtual Agent jobs in Stockbridge, GA?

For Virtual Agent jobs in Stockbridge, GA, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Stockbridge, GA look for?

The top searched job categories for Virtual Agent jobs in Stockbridge, GA are:

What cities near Stockbridge, GA are hiring for Virtual Agent jobs?

Cities near Stockbridge, GA with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Stockbridge, GA as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 31% Physical, 2% Hybrid, and 67% Remote job distribution, with an average salary of $61,606 per year, or $29.6 per hour.

ServiceNow Delivery Manager - Onsite - W2

CLOUDSCOUTS SOFTWARE SOLUTIONS LLC

Atlanta, GA • On-site

Full-time

Re-posted 21 hours ago

Key responsibilities

  • Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies.

  • Oversee implementation, enhancement, and support of ServiceNow ITSM modules, ensuring adherence to best practices and standards.

  • Manage delivery and operations in Managed Cloud Operations environments, focusing on high availability, performance, and compliance.

Job description

Job Description: ServiceNow Delivery Manager
Contract
Atlanta, GA
Role Overview
We are seeking an experienced ServiceNow Delivery Manager to lead the delivery of large-scale digital transformation programs across global operations. The ideal candidate will have deep expertise in ServiceNow platforms (especially ITSM), experience managing Managed Cloud Operations (MCO) environments, and exposure to AI-driven solutions within service management ecosystems.
This role requires strong leadership skills to drive end-to-end program delivery, stakeholder engagement, and continuous service improvement across distributed teams.
 
Key Responsibilities
Program & Delivery Management
Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies.
Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets.
Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms.
Drive Agile / SAFe / hybrid delivery models for global implementations.
ServiceNow Platform Leadership
Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB).
Ensure adherence to ServiceNow best practices, architecture standards, and platform governance.
Collaborate with architecture teams to design scalable, secure, and future-ready solutions.
Managed Cloud Operations (MCO)
Lead delivery and operations in MCO / cloud-managed services environments.
Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems.
Drive operational excellence through automation, monitoring, and continuous improvement initiatives.
AI & Automation Enablement
Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps).
Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience.
Collaborate with data and AI teams to implement intelligent workflows and predictive analytics.
Global Stakeholder Management
Engage with C-level stakeholders, business leaders, and IT executives across regions.
Manage cross-functional teams across onshore, offshore, and nearshore locations.
Act as the primary escalation point for delivery risks and issues.
Financial & Risk Management
Manage program budgets, forecasting, and cost optimization.
Identify risks and establish mitigation strategies proactively.
Ensure compliance with organizational and regulatory standards.
People & Team Leadership
Lead and mentor large global delivery teams including developers, architects, and consultants.
Drive a culture of innovation, accountability, and continuous learning.
Support talent development and capability building in ServiceNow and AI domains.
 
Required Qualifications
Bachelor’s or Master’s degree in IT, Computer Science, or related field.
10–15+ years of experience in IT service delivery and transformation programs.
5+ years of experience in ServiceNow delivery leadership roles.
Strong hands-on experience with ServiceNow ITSM module.
Proven track record of managing large, global transformation programs.
Experience working in Managed Cloud Operations (MCO) / cloud environments.
Exposure to AI/ML implementations within ITSM or enterprise platforms.
Certifications:
ServiceNow Certified System Administrator (CSA)
ITIL v3/v4 Foundation (or higher)
ServiceNow CIS-ITSM (preferred)
 
Preferred Skills
Experience with ServiceNow modules beyond ITSM (ITOM, ITBM, HRSD, CSM).
Knowledge of AIOps, automation frameworks, and integration tools.
Familiarity with cloud platforms (Azure, AWS, GCP).
Strong understanding of DevOps and CI/CD practices.
Excellent communication, leadership, and stakeholder management skills.
 
Key Competencies
Strategic thinking and execution
Program governance and risk management
Global delivery leadership
Client relationship management
Innovation and AI adoption mindset
 
Success Metrics
Successful delivery of transformation programs on time and within budget
Improved service performance and operational efficiency
Adoption of AI/automation capabilities
High customer satisfaction (CSAT) scores
Strong team engagement and retention

Flexible work from home options available.