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Virtual Agent Jobs in Atlanta, GA (NOW HIRING)

Navtech

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

Navtech

Google Contact Center Specialist

Atlanta, GA · On-site

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

CEDENT

Senior Office 365 Engineer

Atlanta, GA

$100K - $138K/yr

Proficiency in Power Apps, Power Automate, and Power Virtual Agent. * Skilled in SharePoint, SPFx, Teams App development, Graph API, Governance, Administration, and SharePoint migration.

CEDENT

Senior Office 365 Engineer (Atlanta, GA)

Atlanta, GA

$100K - $138K/yr

Proficiency in Power Apps, Power Automate, and Power Virtual Agent. Skilled in SharePoint, SPFx, Teams App development, Graph API, Governance, Administration, and SharePoint migration. Familiarity ...

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Virtual Agent information

See Atlanta, GA salary details

$573

$1.3K

$2.4K

How much do virtual agent jobs pay per week?

As of Aug 7, 2026, the average weekly pay for virtual agent in Atlanta, GA is $1,336.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,119.23 and $1,415.38 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Atlanta, GA? The most popular types of Agent jobs in Atlanta, GA are:
What are popular job titles related to Virtual Agent jobs in Atlanta, GA? For Virtual Agent jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Atlanta, GA look for? The top searched job categories for Virtual Agent jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Virtual Agent jobs? Cities near Atlanta, GA with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Atlanta, GA as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 51% Physical, 2% Hybrid, and 47% Remote job distribution, with an average salary of $69,473 per year, or $33.4 per hour.

Google Contact Center AI

Navtech

Alpharetta, GA • On-site

$15.75 - $21.50/hr

Other

Re-posted 25 days ago

Job description

Job Description:
Minimum Qualifications:
  1. Good knowledge of the Google Contact Center AI solution
  2. Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
  3. Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP
  4. Excellent command over spoken, written and business communication skills
  5. Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course
Job Requirements:
  1. Can configure, setup, administer and customize the CCAI solution per custom requirements
  2. Experience in delivering complex AI (or) DA projects
  3. Experience coding using one or more languages such as Python, Scala, Java, Go, combined with DataStructures, algorithms and software design
  4. Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
  5. Knowledge of data flow and dialog flow in CCAI applications
  6. Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
  7. Implementation of chat virtual agent
  8. Implementation of voice virtual agent
  9. Integrating agents with third-party applications, data sources, API, etc
  10. Deep knowledge of options for storing parameters and fulfilling user requests
  11. Knowledge of taking actions with fulfillment
  12. Testing and Logging
  13. Knowledge of how to draw insights from recordings
  14. Environment Management
  15. Identification and implementation of best practices for the design and deployment of virtual agents
  16. Identify key aspects, such as security and compliance in the context of contact centers
  17. Knowledge of methods of compliance with Federal Regulations
Miscellaneous Requirements - Good to have:
  1. Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
  2. Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
  3. Workflow based implementation and understanding of multiple business domains or processes
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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