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Virtual Agent Jobs in Utah (NOW HIRING)

Travel + Leisure Co.

Virtual Sales Trainer

Sandy, UT · On-site

... Agent License · Full availability required to work weekends and Holidays This position is on-site at our sales office in Sandy, Utah How You'll Be Rewarded: We offer a diverse range of comprehensive ...

Promoted2

Remote Insurance Agent

Salt Lake City, UT · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Promoted2

Remote Insurance Agent

Provo, UT · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Aspen Dental

Bilingual Scheduling Center Agent

UT

$17/hr

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ...

BHC

$13.50 - $17/hr

The Front Desk Agent at The Charleston Place leads efforts in providing unparalleled guest ... virtual means. As the internal experts on Rooms Operations, this team is fluent in property and ...

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Virtual Agent information

See Utah salary details

$542

$1.3K

$2.3K

How much do virtual agent jobs pay per week?

As of Aug 7, 2026, the average weekly pay for virtual agent in Utah is $1,264.77, according to ZipRecruiter salary data. Most workers in this role earn between $1,059.62 and $1,338.46 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Utah? The most popular types of Agent jobs in Utah are:
What are popular job titles related to Virtual Agent jobs in Utah? For Virtual Agent jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Utah look for? The top searched job categories for Virtual Agent jobs in Utah are:
What cities in Utah are hiring for Virtual Agent jobs? Cities in Utah with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Utah as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $65,768 per year, or $31.6 per hour.

Contact Center Systems Administrator (Five9 & Analytics)

Castlight Health

Sandy, UT • On-site

$81K - $122K/yr

Full-time

Posted 18 days ago

Job description

Job Description Summary
We are seeking a skilled Contact Center Systems Administrator to own the management, optimization, and reporting architecture of our Five9 cloud platform. In this role, your time will be split between hands-on Five9 administration-specifically focusing on Interactive Voice Response (IVR) design and outbound dialing strategies-and data consolidation. You will be the bridge between our raw telecom data and actionable business insights, pulling metrics from platforms like Aceyus, Five9, and manual data sources into unified reporting systems to drive performance.
How will you make an impact & Requirements
Core Responsibilities
  • Five9 Administration & IVR Design: Design, build, test, and maintain complex IVR routing flows, skills-based routing, and agent configurations within Five9 to optimize the customer journey.
  • Intelligent Virtual Agent (IVA) Administration: Experience administering and maintaining Five9 or other IVA platforms.
  • Outbound Dialing Management: Build and manage outbound dialing campaigns, lists, and dialing rules. Monitor list penetration, abandon rates, and compliance metrics to maximize agent productivity.
  • Data Consolidation & Reporting: Act as the primary architect for contact center performance data. Regularly pull, blend, and synthesize data from multiple disparate sources-including Five9, Aceyus, and external databases to tell a business story.
  • Dashboard, Workflow and Scorecard Administration: Maintain and optimize complex dashboards used by leadership. Build macros, formulas, and data connections to ensure daily, weekly, and monthly reports are accurate and delivered on time.
  • Troubleshooting & Support: Serve as the internal subject matter expert (SME) for Five9 technical issues, logic errors in routing, or data discrepancies in performance reports.

Required Technical Skills & Qualifications
  • Five9 Expertise: Minimum 2-3 years of hands-on experience administering Five9 (Advanced IVR Studio, Campaign Management, Administrator Console).
  • Outbound Campaign Architecture: Proven experience managing predictive, power, or preview dialers, including list management and compliance guidelines.
  • Multi-Source Reporting: Experience using Aceyus (or similar contact center data aggregation platforms) to monitor real-time and historical omnichannel metrics.
  • Advanced Data Manipulation: Exceptional skills in spreadsheet utilization (lookups, array formulas, Query function, Pivot Tables) and experience managing data pipelines from multiple platforms into single datasets
  • Analytical Mindset: Ability to look at multi-source telecom data and identify trends, routing bottlenecks, or data tracking gaps.
  • Familiarity with AI platforms: Working knowledge using Google Gemini and and other AI platforms

Preferred Qualifications
  • Five9 Administrator Certification preferred
  • Experience using Google Apps Script or basic SQL to automate data pulls into Google Sheets.
  • Background working in a high-volume blended (outbound & inbound) contact center environment.
  • Experience developing reports in complex data environment

Compensation:
$81,492.00
to
$122,238.00

Apply