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Virtual Agent Jobs in Iowa (NOW HIRING)

Liveops

Remote Customer Service Agent

Dubuque, IA · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Ames, IA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Cedar Rapids, IA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Gibbons Group

Remote Sales Agent

Davenport, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Waterloo, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Council Bluffs, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Ames, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Ankeny, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Iowa City, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Cedar Falls, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Dubuque, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

West Des Moines, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Des Moines, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

Gibbons Group

Remote Sales Agent

Cedar Rapids, IA · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

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Showing results 21-40

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Iowa

Virtual Agent information

See Iowa salary details

$559

$1.3K

$2.3K

How much do virtual agent jobs pay per week?

As of Sep 7, 2026, the average weekly pay for virtual agent in Iowa is $1,304.90, according to ZipRecruiter salary data. Most workers in this role earn between $1,092.31 and $1,382.69 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Iowa?

The most popular types of Agent jobs in Iowa are:

What are popular job titles related to Virtual Agent jobs in Iowa?

For Virtual Agent jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Iowa look for?

The top searched job categories for Virtual Agent jobs in Iowa are:

What cities in Iowa are hiring for Virtual Agent jobs?

Cities in Iowa with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Iowa as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $67,855 per year, or $32.6 per hour.

Remote Customer Service Agent

Liveops

West Des Moines, IA • Remote

$15.25 - $20.25/hr

Contractor

Re-posted 27 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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