ZipRecruiter

Log In

1

Virtual Agent Jobs in Alabama (NOW HIRING)

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries ...

Virtual Vantage Inc

Customer Service Agent

AL · On-site

$12 - $15/hr

Best Regards, Tia Goodwin, IBO Virtual Vantage Inc. Requirements Requirements * PC requirements listed on Application * Ethernet required * Windows 11 Benefits Benefits You are an Independent ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues ...

next page

Showing results 1-20

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Alabama

Virtual Agent information

See Alabama salary details

$540

$1.3K

$2.3K

How much do virtual agent jobs pay per week?

As of Aug 7, 2026, the average weekly pay for virtual agent in Alabama is $1,259.23, according to ZipRecruiter salary data. Most workers in this role earn between $1,053.85 and $1,332.69 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Alabama? The most popular types of Agent jobs in Alabama are:
What are popular job titles related to Virtual Agent jobs in Alabama? For Virtual Agent jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Alabama look for? The top searched job categories for Virtual Agent jobs in Alabama are:
What cities in Alabama are hiring for Virtual Agent jobs? Cities in Alabama with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Alabama as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 50% Physical, 2% Hybrid, and 48% Remote job distribution, with an average salary of $65,480 per year, or $31.5 per hour.

Contact Center Agent I

Alabama One Credit Union

Tuscaloosa, AL • On-site

$15 - $20.50/hr

Other

Posted 24 days ago

Job description

Contact Center Agent

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.

Duties & Responsibilities:

  • Utilization of a phone system, text, email, online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
  • Digital Banking
  • Telephone Banking
  • Debit/Credit Card Maintenance
  • Core System daily banking
  • Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
  • Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements:

Minimum Requirements:

-High School Diploma or GED, in addition to prior experience in customer service or call center.

-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.

-Effective communication skills, both verbal and written, are a must.

-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.

Preferred Qualifications:

-Experience working in a call center and/or a financial institution is preferred.

Apply