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Virtual Account Representative Jobs in Washington

eVisit

Federal Account Executive

Washington, DC · On-site +1

Represent eVisit at federal health and digital-health events (HIMSS, AFCEA, DHITS, etc.) and ... Background in digital healthcare platforms, virtual care, telehealth, EHR, or clinical workflow ...

Thompson Safety, LLC

Account Executive

Annapolis, MD · On-site

$50K - $57K/yr

Four-year college degree and/or success as a Service Representative. * Familiar with codes ... Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online ...

eVisit

Federal Account Executive

Mclean, VA · On-site +1

Represent eVisit at federal health and digital-health events (HIMSS, AFCEA, DHITS, etc.) and ... Background in digital healthcare platforms, virtual care, telehealth, EHR, or clinical workflow ...

Renishaw

Account Manager

Washington, DC · Remote

$65K - $109K/yr

Conducting regular onsite and virtual appointments with strategic executives and business partners ... Attending industry conferences and events and represent our company, as required Requirements

HUB

Account Manager

Annapolis, MD · On-site +1

Appropriately documents conversations with clients and carrier representatives and updates all HUB ... Mastery of virtual technology, including meeting scheduling, video display and screen sharing.

Remitly

Account Manager

Washington, DC · Remote

$65K - $109K/yr

Conducting regular onsite and virtual appointments with strategic executives and business partners ... Attending industry conferences and events and represent our company, as required Requirements

Celonis

Account Executive - Federal

Washington, DC · On-site +1

$163K - $193K/yr

The Account Executive, a pivotal member of our enterprise sales team, is dedicated to driving ... Work closely with your virtual team, which includes business development representatives, value ...

Celonis

Account Executive - Federal

Washington, DC · On-site +1

$163K - $193K/yr

The Account Executive, a pivotal member of our enterprise sales team, is dedicated to driving ... Work closely with your virtual team, which includes business development representatives, value ...

The Jonus Group

Personal/Commercial CSR

Alexandria, VA · On-site

$55K - $65K/yr

Support personal lines (75% of accounts) and small commercial accounts (25% of accounts, * Utilize ... Collaborate with a team of producers, CSRs, and a virtual assistant to ensure seamless service ...

New

Elastic

Inside Account Executive (Hunter)

Arlington, VA · On-site

$131K - $207K/yr

Our Hunter Virtual Sales Reps are individual contributors, focused on building new business, within a set of whitespace accounts. Within this role you will have the opportunity to engage and partner ...

Thermo Fisher Scientific

Account Manager

Washington, DC

$70K - $105K/yr

... representing our comprehensive portfolio of scientific products and services. Working in a ... Through a combination of customer visits and virtual engagement, you\'ll serve as a trusted advisor ...

Ketch

Enterprise Account Executive

Washington, DC · Remote

$300K - $350K/yr

... Representatives (BDRs). Through our work, we bring Ketch values of passion, growth, grit ... History of success in working as part of a virtual global team environment * Exceptional time ...

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Virtual Account Representative information

What is a virtual account representative?

Virtual Account Representatives are professionals who manage customer accounts and support sales operations remotely, typically via phone, email, or online platforms. They build relationships with clients, address inquiries, resolve issues, and help drive sales growth without meeting clients in person. This role often involves using CRM software, coordinating with other teams, and ensuring customer satisfaction. Virtual Account Representatives are crucial for businesses looking to maintain strong client connections in a digital environment.

What is the difference between Virtual Account Representative vs Customer Service Representative?

AspectVirtual Account RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or bankingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, online platforms, financial institutionsCall centers, retail stores, or remote
Industry UsageFinancial services, banking, fintechRetail, telecommunications, various service sectors
Job FocusManaging virtual accounts, transactions, and client inquiries related to accountsAssisting customers with product info, issues, and service requests

The Virtual Account Representative primarily handles virtual banking accounts and transactions in a remote setting within financial industries, requiring specific financial knowledge. Customer Service Representatives focus on general customer support across various sectors, often in person or via phone. While both roles involve client interaction, the Virtual Account Representative specializes in account management in a digital environment, whereas Customer Service Representatives provide broader customer support.

What are the key skills and qualifications needed to thrive as a virtual account representative?

To thrive as a Virtual Account Representative, you need strong customer service abilities, sales acumen, and a solid understanding of account management, often supported by a background in business or communications. Familiarity with CRM software, online communication platforms, and basic data analysis tools is typically required. Outstanding interpersonal skills, proactive problem-solving, and the ability to work independently set top performers apart in this role. These skills ensure effective client relationships, efficient remote communication, and the achievement of sales and retention goals in a virtual environment.

How does a virtual account representative typically collaborate with sales and customer support teams?

As a Virtual Account Representative, you will often act as a bridge between customers and internal teams, including sales and customer support. Collaboration usually involves sharing customer insights, updating CRM records, coordinating on client needs, and ensuring a seamless customer experience. Regular virtual meetings and communication tools like email, chat, and project management platforms are essential for staying aligned with team goals and resolving client issues promptly. This collaborative structure not only supports your clients but also helps you learn from colleagues and grow professionally within the organization.
What are the most commonly searched types of Account Representative jobs in Washington? The most popular types of Account Representative jobs in Washington are:
Virtual Account Representative jobs near you

Federal Account Executive

eVisit

Washington, DC • On-site, Remote

Full-time

Re-posted 21 days ago

Job description

Position Overview

Role Summary

We are seeking a highly driven Federal Account Executive who will own the full sales cycle for federal accounts; developing the territory plan, leading capture, building stakeholder coalitions across government program offices and prime integrators, and closing multi-year platform agreements that modernize care delivery for service members, veterans, and federal beneficiaries.

Core Responsibilities:

  • Territory & Quota Ownership: Own quota and territory plan for federal market (VA, DHA, DoD/DoW, IHS, HHS sub-agencies, or assigned mix).
  • Capture Strategy & Execution: Build and execute a capture strategy for each priority opportunity: stakeholder map, mission case, value engineering, partner ecosystem, and contract vehicle path.
  • Executive & Program Engagement: Run consultative C-suite and program-office engagements with CIOs, CMIOs, clinical leaders, contracting officers, and SI partners.
  • Cross-Functional Partnership: Partner with eVisit's federal solutions engineering, operations, legal, and proposal teams to respond to RFIs/RFPs and shape opportunities.
  • Channel & Partner Co-Sell: Work alongside Primes and other federal channel/SI partners to route deals through the right vehicles (GSA, SEWP, CIO-SP3/4, OTA, IDIQ).
  • Market Representation: Represent eVisit at federal health and digital-health events (HIMSS, AFCEA, DHITS, etc.) and provide product and pricing feedback to the federal go-to-market and product teams; shape eVisit's federal roadmap from the field.

Success Metrics: Track and manage key success metrics, including but not limited to:

  • Quota attainment and bookings against plan
  • New federal logos closed and pipeline conversion rate
  • Multi-year contract value (TCV) per deal
  • Pipeline coverage and forecast accuracy

Requirements

Education: Bachelor's degree or equivalent operational experience. Military service explicitly counts.

Experience:

  • Minimum of 7 years of quota-carrying enterprise SaaS or healthcare technology sales, with at least 3 years selling directly into U.S. federal health customers (VA, DHA, DoD, IHS, HHS, or related).
  • Demonstrated record of closing $1M+ ARR (or equivalent multi-year contract value) federal deals.
  • Working fluency in federal procurement: GSA Schedule, SEWP, CIO-SP3/4, OTA, IDIQ task orders, and how to route a deal through the right vehicle.
  • Experience selling alongside or through federal channel/SI partners.

Skills:

  • Consultative, capture-style selling at the C-suite and program-office level.
  • Strong territory planning and account-mapping discipline.
  • Excellent written and verbal communication; able to translate clinical and technical value to government stakeholders.
  • Forecast hygiene and CRM discipline (Salesforce or comparable).
  • Ability to operate independently in a high-ambiguity, early-stage federal practice.

Preferred Qualifications:

  • Existing relationships at VA Office of Connected Care, HHS, DHA, or DoW Defense Health Program offices.
  • Background in digital healthcare platforms, virtual care, telehealth, EHR, or clinical workflow software.
  • Veteran status or prior military service.
  • For DHA / DoD / DoW / IC Accounts: ability to obtain a Secret clearance (current or eligible).
  • Based in the DMV (McLean / Tysons / Arlington / DC / suburban MD); willingness to travel 30-50% to federal customer sites and partner offices.

Apply