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Virtual Account Representative Jobs in Washington

AvePoint

Customer Account Executive - SLED

Arlington, VA · On-site

$100K - $140K/yr

Working with a virtual account team to deploy the customer engagement lifecycle, that include; Marketing for lead generation, Business Development Representatives for lead qualification, Pre-sales ...

AvePoint

Customer Account Executive - SLED

Arlington, VA · Remote

$100K - $140K/yr

Working with a virtual account team to deploy the customer engagement lifecycle, that include; Marketing for lead generation, Business Development Representatives for lead qualification, Pre-sales ...

HTP Solutions

Broker Account Manager

Mclean, VA · On-site

$70K/yr

JOB SUMMARY The Broker Account Representative at is responsible for building and managing strong ... Conduct 1 virtual meeting per week with brokers to explore their borrowers pipelines and establish ...

Cyberbit

Federal Account Executive

Washington, DC · Remote

Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate ... Focus on account mapping with partner reps, forming an integrated account plan, and ultimately ...

Elastic

Inside Account Executive (Hunter)

Arlington, VA · On-site +1

Our Hunter Virtual Sales Reps are individual contributors, focused on building new business, within a set of whitespace accounts. Within this role you will have the opportunity to engage and partner ...

Robert Half

Customer Service Representative

Bowie, MD · On-site

$19.95 - $23.10/hr

We are looking for a Customer Service Representative to support the Student Accounts/Bursar ... and account-related questions. In this role, you will deliver responsive service across virtual ...

eVisit

Federal Account Executive

Mclean, VA · Remote

Represent eVisit at federal health and digital-health events (HIMSS, AFCEA, DHITS, etc.) and ... Background in digital healthcare platforms, virtual care, telehealth, EHR, or clinical workflow ...

eVisit

Federal Account Executive

Washington, DC · Remote

Represent eVisit at federal health and digital-health events (HIMSS, AFCEA, DHITS, etc.) and ... Background in digital healthcare platforms, virtual care, telehealth, EHR, or clinical workflow ...

eVisit

Federal Account Executive

Mclean, VA · On-site +1

Represent eVisit at federal health and digital-health events (HIMSS, AFCEA, DHITS, etc.) and ... Background in digital healthcare platforms, virtual care, telehealth, EHR, or clinical workflow ...

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All JobsAccount Representative JobsVirtual Account Representative JobsVirtual Account Representative Jobs in Washington

Virtual Account Representative information

What is a virtual account representative?

Virtual Account Representatives are professionals who manage customer accounts and support sales operations remotely, typically via phone, email, or online platforms. They build relationships with clients, address inquiries, resolve issues, and help drive sales growth without meeting clients in person. This role often involves using CRM software, coordinating with other teams, and ensuring customer satisfaction. Virtual Account Representatives are crucial for businesses looking to maintain strong client connections in a digital environment.

What is the difference between Virtual Account Representative vs Customer Service Representative?

AspectVirtual Account RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or bankingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote, online platforms, financial institutionsCall centers, retail stores, or remote
Industry UsageFinancial services, banking, fintechRetail, telecommunications, various service sectors
Job FocusManaging virtual accounts, transactions, and client inquiries related to accountsAssisting customers with product info, issues, and service requests

The Virtual Account Representative primarily handles virtual banking accounts and transactions in a remote setting within financial industries, requiring specific financial knowledge. Customer Service Representatives focus on general customer support across various sectors, often in person or via phone. While both roles involve client interaction, the Virtual Account Representative specializes in account management in a digital environment, whereas Customer Service Representatives provide broader customer support.

What are the key skills and qualifications needed to thrive as a virtual account representative?

To thrive as a Virtual Account Representative, you need strong customer service abilities, sales acumen, and a solid understanding of account management, often supported by a background in business or communications. Familiarity with CRM software, online communication platforms, and basic data analysis tools is typically required. Outstanding interpersonal skills, proactive problem-solving, and the ability to work independently set top performers apart in this role. These skills ensure effective client relationships, efficient remote communication, and the achievement of sales and retention goals in a virtual environment.

How does a virtual account representative typically collaborate with sales and customer support teams?

As a Virtual Account Representative, you will often act as a bridge between customers and internal teams, including sales and customer support. Collaboration usually involves sharing customer insights, updating CRM records, coordinating on client needs, and ensuring a seamless customer experience. Regular virtual meetings and communication tools like email, chat, and project management platforms are essential for staying aligned with team goals and resolving client issues promptly. This collaborative structure not only supports your clients but also helps you learn from colleagues and grow professionally within the organization.
What are the most commonly searched types of Account Representative jobs in Washington? The most popular types of Account Representative jobs in Washington are:
Virtual Account Representative jobs near you

Customer Account Executive - SLED

AvePoint

Arlington, VA • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

About AvePoint Public Sector: AvePoint Public Sector serves customers in 49 of the 50 states, including 400 local governments and municipalities, every cabinet of the federal government, and all four branches of the DoD. As a result of our continued focus on succeeding in regulated industries, our team can accelerate deal cycles by leveraging various state term contracts and FedRAMP authorization, which leads to significant growth opportunities across our five primary markets: State and Local Government, Federal Governance, the Defense Industrial Base (DIB), and Education for both K-12 and higher education. To learn more, visit https://www.avepoint.com/solutions/public-sector
AvePoint is excited to provide an opportunity for an Account Executive - SLED who is energized to support State, Local, and Education customers across the U.S. As an account executive focusing on the SLED market, you will be responsible for driving revenue growth by building and maintaining relationships with existing accounts and securing new business within this sector. This role involves understanding the market's unique needs, including school districts and higher education institutions, and tailoring sales strategies accordingly. A proven track record of success in sales, particularly in the education industry or related fields, is preferred. To learn more, visit Empower State and Local Governments with Digital Solutions | AvePoint.
You should apply for this role if you have experience selling to and supporting State, Local, and Education customers, participating in a team-selling environment, and have taken ownership of an assigned geographic account and territory.
As our Account Executive-SLED, you will drive the identification and qualification of opportunities, develop and execute account and opportunity plans, and generate software license, maintenance, and services revenues. In addition, the AE will facilitate and maintain successful relationships with customers. Successful customer relationships will be measured through reference ability, customer satisfaction, and increased revenue levels.
What your day to day will look like:
  • Developing new prospects and expanding existing accounts
  • Using consultative selling techniques to teach customers about their industry and offer insights and perspectives on IT needs that are fulfilled by our solutions
  • Using competitive analysis to educate customers on the value of our solutions
  • Continuously pursuing quota goals by working directly with the customer during negotiations
  • Working with a virtual account team to deploy the customer engagement lifecycle, that include; Marketing for lead generation, Business Development Representatives for lead qualification, Pre-sales Engineers for technical support, and Customer Success Managers for renewals after the initial sale.
  • Attending and participating in customer team meetings and communicating regularly with professional services and engineering staff to ensure customer satisfaction
  • Leveraging existing industry partnerships to grow AvePoint's presence in your region and establishing proactive relationships with influential people, both with the customer and other third parties
  • Handling post-sales support issues for customers, e.g. escalation of support calls, identifying additional training needs, etc.

OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers.
As an AE, you are tasked with bringing in new business with our largest customers. You need to be highly competitive and a strategic thinker with the ability to spot new opportunities that generate revenue. You are someone who has a strong sense of urgency and accountability to execute the full sales cycle, and you take pride in seeing your hard work and strategy development pay off when you see the final results.
Other qualities you'll need to be a fit for this role include:
Education and Experience
  • University degree
  • Prior experience selling into education customers preferred
  • 3+ years of enterprise software sales experience
  • Exposure to virtual account team selling environment
  • Executive level relationship selling experience
  • General familiarity with selling methodologies and processes

Soft Skills
  • Accountability
  • Sense of urgency
  • Collaborative
  • Highly competitive
  • Strong work ethic

Benefits We Offer
  • Competitive market-based compensation (salary + commission)
  • Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
  • Unlimited PTO

The Salary Range for this role is $100,000 - $140,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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