Virgin Hotel Jobs (NOW HIRING)

The Nitty-Gritty:

What exactly you will be doing…

• Maintain regular attendance in compliance with Virgin Hotels’ standards, as required by scheduling, which will vary according to the needs of the hotel.
• Always comply with Virgin Hotels’ standards and regulations to encourage safe and efficient hotel operations.
• Assist the sales effort in establishing customer credit in accordance with Virgin Hotels’ policies and procedures, including the application process, reference checks, credit limits, direct billing, deposit requirements, and other credit-related activities.
• Provide customers with accurate and timely invoices, statements, and schedules.
• Manage the group billing process, including reviewing final group folios, ensuring charges are properly supported, coordinating billing adjustments with operating departments, and issuing final invoices timely.
• Respond effectively to customer inquiries in a timely fashion and communicate billing issues and/or disputes to the appropriate operating departments and supervisor.
• Maintain an efficient collection process, including an organized filing and tracing system, collection calls/emails, dunning letters, returned payments, and preparation of bad debt write-offs.
• Maintain and review the Accounts Receivable aging and proactively follow up on past-due balances, disputed accounts, and other collection concerns.
• Research and resolve billing disputes, payment discrepancies, and credit card chargebacks, ensuring supporting documentation and responses are submitted within required deadlines.
• Apply and reconcile customer payments accurately and timely and ensure payments are properly reflected against outstanding receivables.
• Ensure proper internal control by monitoring and reconciling the Guest Ledger, Advance Deposit Ledger, and other AR-related subsidiary ledgers, including researching, and resolving outstanding or unusual balances.
• Review and process tax-exempt documentation, maintain appropriate supporting records, and assist with related tax exemption reconciliations and corrections.
• Monitor and prepare financial reports in accordance with Virgin Hotels’ requirements and established due dates.
• Prepare AR-related reconciliations and schedules as part of the month-end closing process.
• Attend and contribute to Pre-Convention, Credit, and other applicable meetings to ensure billing arrangements, deposits, credit requirements, and special billing instructions are properly communicated and documented.
• Partner with Sales, Catering, Front Office, and other operating departments to resolve billing issues and obtain required supporting documentation.
• Keep supervisor abreast of unusual events, significant past-due balances, disputes and/or deviations from policies and procedures.
• Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
• Crosstrain and provide support in Accounts Payable and other accounting functions based on business levels and departmental needs.
• Assist with special projects, audits and other accounting responsibilities as requested by management.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.
• Have FUN!

• Strong organizational, analytical, verbal & written communication skills. Ability to multitask.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Routinely meet deadlines.
• Effectiveness in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Effectiveness at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Ability to work with and understand financial information and data, and basic arithmetic functions.
• Willingness to cross train in other accounting or hotel-related areas.
• Ability to prioritize departmental functions in order to meet due dates and deadlines.

Background must-have:

• Current, legal and unrestricted ability to work in the USA
• A high school diploma with mathematical emphasis. Experience in a hotel or related field preferred; or college courses in an associated field helpful.
• Previous hotel experience preferred
• Knowledge of computers by operating basic applications (Windows, Microsoft Outlook, spreadsheets, etc.). Possess a working knowledge of basic office equipment.

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