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Viewer Experience Advocate Jobs (NOW HIRING)

Med-Metrix

Patient Advocate

Hartford, CT · On-site

$18 - $23.25/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Med-Metrix

Patient Advocate

Darby, PA · On-site

$16.75 - $21.75/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Med-Metrix

Patient Advocate

Orlando, FL · On-site

$16.50 - $21.50/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Med-Metrix

Patient Advocate

Port Charlotte, FL · On-site

$14.75 - $19/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Med-Metrix

Patient Advocate

Camp Hill, PA · On-site

$17.50 - $22.75/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Med-Metrix

Patient Advocate

Hartford, CT · On-site

$18 - $23.25/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Med-Metrix

Patient Advocate

Darby, PA · On-site

$16.75 - $21.75/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Med-Metrix

Patient Advocate

Philadelphia, PA · On-site

$18 - $23.25/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Med-Metrix

Patient Advocate

Philadelphia, PA · On-site

$18 - $23.25/hr

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...

Cspire_telapex

Home Services Advocate I

  • Medical

  • Retirement

Experience with troubleshooting or telecommunications services and equipment. What You Will Gain A ... viewing a computer screen. Must be willing to work a flexible schedule including Saturdays.

Central Oregon Pediatric Associates

Patient Advocate

Bend, OR · On-site

$18.75 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience and Qualifications * Minimum 3 year of customer service, medical office experience ... Specific vision abilities required include viewing computer monitor for long periods of time, close ...

C Spire

Home Services Advocate I

  • Medical

  • Retirement

Experience with troubleshooting or telecommunications services and equipment. What You Will Gain A ... viewing a computer screen. Must be willing to work a flexible schedule including Saturdays.

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How much do viewer experience advocate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for viewer experience advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a viewer experience advocate?

A Viewer Experience Advocate is responsible for assisting customers with inquiries, troubleshooting issues, and ensuring a positive viewing experience. They typically work for streaming platforms or media companies, providing support through chat, email, or phone. Their role includes resolving technical problems, answering account-related questions, and delivering excellent customer service. Strong communication skills, problem-solving abilities, and a passion for entertainment are essential for this position.

What does a viewer experience advocate do?

As a Viewer Experience Advocate, you will spend most of your day assisting viewers through various channels such as chat, email, or phone, addressing their questions about account access, billing, or streaming issues. Your day may involve troubleshooting technical problems, escalating complex cases to specialized teams, and providing feedback to improve service processes. You will work closely with a team of other advocates and support staff, often in a fast-paced, collaborative environment. This role offers continuous opportunities to learn about new features and technologies in the digital entertainment industry.

What are the key skills and qualifications needed to thrive as a viewer experience advocate?

To thrive as a Viewer Experience Advocate, you need strong customer service skills, problem-solving abilities, and a solid understanding of digital media platforms, often backed by experience in a call center or support environment. Familiarity with customer relationship management (CRM) systems, ticketing tools, and streaming service applications is typically important. Exceptional communication, patience, and empathy allow you to connect effectively with viewers and resolve their concerns quickly. These skills ensure viewers receive prompt, friendly support and help maintain high satisfaction with the entertainment platform.

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What job categories do people searching Viewer Experience Advocate jobs look for?

The top searched job categories for Viewer Experience Advocate jobs are:

Viewer Experience Advocate jobs near you
Infographic showing various Viewer Experience Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Patient Advocate

Med-Metrix

Hartford, CT • On-site

$18 - $23.25/hr

Other

Posted 12 days ago

Med-Metrix rating

6.9

Company rating: 6.9 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

283rd of 492 rated business services

Job description

Schedule: Tuesday through Saturday, 12:00PM-8:30PM
Job Purpose
The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.
Duties and Responsibilities
  • Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
  • Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
  • Identify eligibility and collect required documentation
  • Submit and track applications with the local assistance offices
  • Provide support for Marketplace insurance when applicable
  • Maintain accurate records and meet productivity goals
  • Verify and update insurances
  • Other duties as assigned
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Understand and comply with Information Security and HIPAA policies and procedures at all times
  • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications
  • High school Diploma or equivalent is required, healthcare-related degree preferred
  • 2-3 years of experience in a customer service preferred
  • Bilingual in Spanish (spoken and written skills) a plus
  • Ability to work at various client sites as needed
  • Must possess reliable transportation to ensure consistent on-site attendance and punctuality
  • Ability to use the internet and learn databases
  • Ability to meet monthly productivity goals
  • Proficiency in Microsoft Office Suite
  • Strong interpersonal skills, ability to communicate well at all levels of the organization
  • Strong problem solving and investigative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
  • High level of integrity and dependability with a strong sense of urgency and results oriented
  • Excellent written and verbal communication skills required

Working Conditions
  • Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
  • Physical Demands: While performing the duties of this job, the employee is required to move around the work area; light lifting required; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
  • Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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