You manage the patient experience from the initial inquiry through enrollment, appointment ... Specific Views' and special projects * Uphold professional standards, drive productivity, and ...
You manage the patient experience from the initial inquiry through enrollment, appointment ... Specific Views' and special projects * Uphold professional standards, drive productivity, and ...
Patient Advocate I
Golden, CO · On-site
$21 - $23/hr
Minimum of two years' experience in healthcare setting * Knowledge of medical office procedures ... Constant viewing of computer monitor, mousing and typing * Frequent standing, walking and sitting
Patient Advocate I
Golden, CO · On-site
$21 - $23/hr
Minimum of two years' experience in healthcare setting * Knowledge of medical office procedures ... Constant viewing of computer monitor, mousing and typing * Frequent standing, walking and sitting
Patient Advocate
Tarpon Springs, FL · On-site
$15.50 - $20/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Tarpon Springs, FL · On-site
$15.50 - $20/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Camp Hill, PA · On-site
$17.50 - $22.75/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Camp Hill, PA · On-site
$17.50 - $22.75/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Care Advocate - Columbia, SC
Columbia, SC · Remote
Medicaid experience a plus Bilingual (Spanish) preferred Certificates, Licenses, Registrations ... The position requires prolonged periods of sitting, keyboarding, and viewing computer monitors. The ...
Care Advocate - Columbia, SC
Columbia, SC · Remote
Medicaid experience a plus Bilingual (Spanish) preferred Certificates, Licenses, Registrations ... The position requires prolonged periods of sitting, keyboarding, and viewing computer monitors. The ...
Patient Advocate
Hartford, CT · On-site
$18 - $23.25/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Hartford, CT · On-site
$18 - $23.25/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Care Advocate - Columbia, SC
Columbia, SC · On-site
Medicaid experience a plus Bilingual (Spanish) preferred Certificates, Licenses, Registrations ... The position requires prolonged periods of sitting, keyboarding, and viewing computer monitors. The ...
Care Advocate - Columbia, SC
Columbia, SC · On-site
Medicaid experience a plus Bilingual (Spanish) preferred Certificates, Licenses, Registrations ... The position requires prolonged periods of sitting, keyboarding, and viewing computer monitors. The ...
Patient Advocate
Port Charlotte, FL · On-site
$16 - $20.50/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Port Charlotte, FL · On-site
$16 - $20.50/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Deland, FL · On-site
$15.75 - $20.50/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Deland, FL · On-site
$15.75 - $20.50/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Tarpon Springs, FL · On-site
$15.50 - $20/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Tarpon Springs, FL · On-site
$15.50 - $20/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Deland, FL · On-site
$15.75 - $20.50/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Deland, FL · On-site
$15.75 - $20.50/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Tuba City, AZ · On-site
$20 - $25.75/hr
Must have one (1) year of experience in customer relations or customer service or patient advocacy ... Respects diverse views and approaches, maintains an environment of transparency, and ...
Patient Advocate
Tuba City, AZ · On-site
$20 - $25.75/hr
Must have one (1) year of experience in customer relations or customer service or patient advocacy ... Respects diverse views and approaches, maintains an environment of transparency, and ...
Patient Advocate
Port Charlotte, FL · On-site
$14.75 - $19/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Port Charlotte, FL · On-site
$14.75 - $19/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Hartford, CT · On-site
$18 - $23.25/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Hartford, CT · On-site
$18 - $23.25/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Orlando, FL · On-site
$16.25 - $21/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Orlando, FL · On-site
$16.25 - $21/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Darby, PA · On-site
$16.75 - $21.75/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Darby, PA · On-site
$16.75 - $21.75/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Orlando, FL · On-site
$16.50 - $21.50/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Orlando, FL · On-site
$16.50 - $21.50/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Camp Hill, PA · On-site
$17.50 - $22.75/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Camp Hill, PA · On-site
$17.50 - $22.75/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Hartford, CT · On-site
$18 - $23.25/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Hartford, CT · On-site
$18 - $23.25/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Philadelphia, PA · On-site
$18 - $23.25/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Patient Advocate
Philadelphia, PA · On-site
$18 - $23.25/hr
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications ... experience in a customer service preferred * Bilingual in Spanish (spoken and written skills) a ...
Viewer Experience Advocate information
See salary details
$11.06 - $12.98
4% of jobs
$12.98 - $14.90
4% of jobs
$14.90 - $16.83
14% of jobs
$17.14 is the 25th percentile. Wages below this are outliers.
$16.83 - $18.75
15% of jobs
The median wage is $20.13 / hr.
$18.75 - $20.67
17% of jobs
$20.67 - $22.60
12% of jobs
$22.60 - $24.52
8% of jobs
$24.73 is the 75th percentile. Wages above this are outliers.
$24.52 - $26.44
8% of jobs
$26.44 - $28.37
10% of jobs
$28.37 - $30.29
4% of jobs
$30.29 - $32.21
4% of jobs
$11
$21
$32
How much do viewer experience advocate jobs pay per hour?
As of Aug 19, 2026, the average hourly pay for viewer experience advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.
What is a viewer experience advocate?
A Viewer Experience Advocate is responsible for assisting customers with inquiries, troubleshooting issues, and ensuring a positive viewing experience. They typically work for streaming platforms or media companies, providing support through chat, email, or phone. Their role includes resolving technical problems, answering account-related questions, and delivering excellent customer service. Strong communication skills, problem-solving abilities, and a passion for entertainment are essential for this position.
What does a viewer experience advocate do?
As a Viewer Experience Advocate, you will spend most of your day assisting viewers through various channels such as chat, email, or phone, addressing their questions about account access, billing, or streaming issues. Your day may involve troubleshooting technical problems, escalating complex cases to specialized teams, and providing feedback to improve service processes. You will work closely with a team of other advocates and support staff, often in a fast-paced, collaborative environment. This role offers continuous opportunities to learn about new features and technologies in the digital entertainment industry.
What are the key skills and qualifications needed to thrive as a viewer experience advocate?
To thrive as a Viewer Experience Advocate, you need strong customer service skills, problem-solving abilities, and a solid understanding of digital media platforms, often backed by experience in a call center or support environment. Familiarity with customer relationship management (CRM) systems, ticketing tools, and streaming service applications is typically important. Exceptional communication, patience, and empathy allow you to connect effectively with viewers and resolve their concerns quickly. These skills ensure viewers receive prompt, friendly support and help maintain high satisfaction with the entertainment platform.
More about Viewer Experience Advocate jobs
What job categories do people searching Viewer Experience Advocate jobs look for?
The top searched job categories for Viewer Experience Advocate jobs are:
$20/hr
Full-time
Medical, Dental, Vision, PTO
Re-posted 11 hours ago
Job description
About Direct Meds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Patient Success Advocate - Remote
Position: Patient Success Advocate - Remote
Compensation: $20/hour base pay + Performance-based commission
Note: The compensation listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.
DirectMeds is seeking a motivated and detail-oriented Patient Success Advocate to support our growing telesales operations.
As a Patient Success Advocate, you combine consultative sales expertise with exceptional customer service to help patients confidently navigate their healthcare journey. You build trust by understanding each patient's unique needs, educating them on available telehealth services and treatment options, and guiding them toward solutions that best support their health goals.
You manage the patient experience from the initial inquiry through enrollment, appointment scheduling, and ongoing engagement, ensuring a seamless and positive experience. By proactively following up with existing patients, addressing concerns, overcoming objections, and identifying opportunities to increase engagement, you help drive patient acquisition, retention, and satisfaction.
Working collaboratively with clinical and operational teams, you consistently exceed performance goals while delivering compassionate, patient-centered support. Your ability to build rapport, communicate complex information clearly, and create meaningful relationships contributes to increased patient loyalty, improved health outcomes, and overall business growth.
About DirectMeds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Patient Success Advocate Responsibilities & Expectations
Patient Success Agent Full KPI Expectations:
Skills Required
Technical Requirements
Preferred Qualifications
What Success Looks Like
What we offer
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Patient Success Advocate - Remote
Position: Patient Success Advocate - Remote
Compensation: $20/hour base pay + Performance-based commission
Note: The compensation listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.
DirectMeds is seeking a motivated and detail-oriented Patient Success Advocate to support our growing telesales operations.
As a Patient Success Advocate, you combine consultative sales expertise with exceptional customer service to help patients confidently navigate their healthcare journey. You build trust by understanding each patient's unique needs, educating them on available telehealth services and treatment options, and guiding them toward solutions that best support their health goals.
You manage the patient experience from the initial inquiry through enrollment, appointment scheduling, and ongoing engagement, ensuring a seamless and positive experience. By proactively following up with existing patients, addressing concerns, overcoming objections, and identifying opportunities to increase engagement, you help drive patient acquisition, retention, and satisfaction.
Working collaboratively with clinical and operational teams, you consistently exceed performance goals while delivering compassionate, patient-centered support. Your ability to build rapport, communicate complex information clearly, and create meaningful relationships contributes to increased patient loyalty, improved health outcomes, and overall business growth.
About DirectMeds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Patient Success Advocate Responsibilities & Expectations
- Log in to Five9 and transition to Ready status within five minutes of clocking in via Rippling; remain Ready for the duration of your shift
- Take full ownership of daily tasks, including maintaining Ready status on Five9, managing 'My Open Tickets', and overseeing 'Team Specific Views' and special projects
- Uphold professional standards, drive productivity, and demonstrate complete workflow accountability
- Drive performance by actively participating in cancel-save initiatives and goals
- Ensure unwavering compliance with established SOPs and organizational operational protocols
Patient Success Agent Full KPI Expectations:
- Minimum of 30-35+ calls per shift from Inbound calls, My Open Tickets View, Team Specific CNR, Open Tickets, Special Projects
- 35+calls-35+ tickets addressed daily from Inbound calls, My Open Tickets View, Team
- Specific CNR Open Tickets, Special Projects
- Minimum Performance Standard: 4 saves / day - 20 saves / week minimum
- Login to Five9, 5 min after logging in through Rippling - Be set to Ready throughout the day
- Consistent active participation in cancellation save efforts on every call / account worked on and on Team Chats
- Timely follow-up on patient escalations
- Accurate documentation in Zoho Desk Tickets ( Closing Tickets + Leaving Comments on tickets ) and Admin Portal ( CSR Notes )
- Attend all meetings on a timely basis and adhere to attendance policy
Skills Required
- Ability to work 40 hours per week (full-time)
- Strong multitasking skills and attention to detail
- Comfortable navigating multiple systems (CRM, dialer, patient portals)
- Basic technical proficiency (uploading documents, managing systems)
- Strong verbal and written communication skills in English
- Ability to meet performance and productivity targets
Technical Requirements
- Reliable computer (desktop or laptop)
- Stable high-speed internet connection
- USB or Bluetooth headset with microphone suitable for call handling
Preferred Qualifications
- Prior experience in telesales, customer support, collections, billing and account receivables, Patient Success Advocate, or call center environments
- Experience using CRM systems and dialers (Five9, Zoho, etc.)
- Bilingual is a plus (Spanish preferred)
What Success Looks Like
- Consistently meeting or exceeding Patient Success Advocate completion quotas
- Efficiently handling a high volume of past due account interactions (phone and text message first)
- Maintaining accurate and complete documentation
- Providing a smooth and helpful experience for patients
What we offer
- Competitive compensation: $20/hour base pay + Performance-based commission
- Benefits Package (Health, Dental, Vision)
- Fully Remote Position
- Paid time off and company holidays
- Opportunities for career growth within a rapidly scaling company
- Exposure to cutting-edge therapies in wellness and longevity