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Video Jobs in Rochester, NY (NOW HIRING)

Biamp

Senior PCB Engineer

Rochester, NY · On-site

This role is critical to the development of professional audio, video, and control products, supporting the full lifecycle from concept through production. You will work closely with cross-functional ...

Sherwin-Williams

Customer Service Specialist

Geneseo, NY · On-site

$16.50 - $21.75/hr

While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is ...

Sherwin-Williams

Customer Service Specialist

Rochester, NY

$16.75 - $22.25/hr

While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is ...

Sherwin-Williams

Retail Paint Sales Associate

Henrietta, NY · On-site

$14.25 - $16.25/hr

While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is ...

Sherwin-Williams

Delivery Driver

Canandaigua, NY · On-site

$16 - $20/hr

While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is ...

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How much do video jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for video in Rochester, NY is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.98 per hour, depending on experience, location, and employer.

What is a Video job?

A Video job typically involves creating, editing, and producing video content for various platforms, such as social media, television, or websites. Professionals in this field may work as videographers, editors, or motion graphic designers, using specialized software and equipment to craft high-quality visuals. Depending on the role, responsibilities can include filming footage, editing raw clips, adding effects, and optimizing videos for specific audiences or formats. Video jobs are common in marketing, entertainment, education, and media industries.

What does a typical workday look like for someone in a Video role?

A typical workday for a Video professional often includes collaborating with team members to plan shoots, capturing footage, and editing content to meet project requirements and deadlines. You may find yourself working both independently and in a group setting, especially when producing larger projects that require input from scriptwriters, directors, or marketing teams. In addition to technical tasks, there’s usually ongoing communication with stakeholders to ensure the final product aligns with overall goals. Over time, professionals in this field can expand their careers by specializing in areas like motion graphics, directing, or taking on production management roles.

What are the key skills and qualifications needed to thrive in the Video position, and why are they important?

To thrive in a Video role, you need strong skills in video production, editing, and storytelling, often supported by a background in film, communications, or digital media. Proficiency with editing software such as Adobe Premiere Pro, Final Cut Pro, and experience with camera equipment are typically required. Creativity, collaboration, and attention to detail are valuable soft skills that will set you apart. These skills ensure high-quality, engaging video content that meets client or organizational needs in a dynamic, fast-paced environment.

What are the most commonly searched types of Video jobs in Rochester, NY? The most popular types of Video jobs in Rochester, NY are:
What are popular job titles related to Video jobs in Rochester, NY? For Video jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Video jobs in Rochester, NY look for? The top searched job categories for Video jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Video jobs? Cities near Rochester, NY with the most Video job openings:
Video jobs near you

Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)

Salzman Group Inc

Rochester, NY • On-site

$17.75 - $24/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 3 days ago

Job description

About Us
Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.
Our company has been recognized nationally, being named one of America's Fastest Growing Online Shops by Statista, America's Best Online Shops 2026, and America's Best Customer Service 2024-2026 by USA Today.
We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed.
Position Overview
The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.
Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.
Key Responsibilities
  • Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories
  • Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction
  • Assist customers through email, chat, phone calls, and one-on-one video support sessions
  • Clearly communicate troubleshooting steps in a professional, customer-friendly manner
  • Manage support tickets accurately while meeting response time expectations
  • Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development
  • Perform additional duties and projects as assigned

Requirements
  • Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls
  • 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role
  • Comfortable handling both inbound and outbound customer communication
  • Strong problem-solving and critical-thinking skills with attention to detail
  • Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment
  • Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step
  • Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required
Perks of the Position
  • Modern office setting
  • Paid training provided; no prior espresso machine experience required
  • Competitive compensation based on experience
  • Competitive health and dental insurance plans
  • 401(k) plan with (Company contribution after 1 year)
  • Vacation time, sick time, and paid holidays
  • Fully stocked kitchen and beverages available for employees
  • DoorDash DashPass membership
  • Employee discounts on espresso machines, coffee, and accessories
  • Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
  • Hands-on exposure to premium espresso equipment and coffee products
  • Work alongside a passionate, knowledgeable team within the coffee industry

Apply