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Quality Assurance Technician

Who We Are:

Established and growing exponentially, Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry. With an unwavering focus on customer success and a team of talented professionals who drive our success, we deliver a full range of services including fiber and cable installation, telecom construction, engineering design, and integrated supply chain software solutions. We take pride in offering competitive wages, opportunities for growth, and a collaborative environment that empowers our employees to excel. Our mission is to deliver innovation and efficiency that meet the demands of an ever-evolving, fast-paced world.

As a member of our Team, you must be:

• Quality-driven – Trusted resources, providing quality services without question.
• Team-oriented – Collaborative and cohesive, demonstrating relationships matter.
• Innovative – Providing solutions and critical thinking, with an innovative approach.

Description:

The Quality Assurance Technician is responsible for inspecting and validating Installation & Repair (I&R) work completed by Triage technicians to ensure all services meet customer requirements and company quality standards. This role includes documenting quality checks, identifying deficiencies, and supporting continuous improvement efforts. The technician will also support warehouse operations, including inventory management, material distribution, and equipment tracking to ensure field teams are fully equipped for success.

Responsibilities:

• Conduct quality control inspections on completed I&R jobs to ensure compliance with customer specifications and company standards.
• Document all quality assurance reviews with detailed notes, photos, and/or video evidence.
  Identify and report deficiencies, ensuring corrective actions are clearly communicated and tracked.
• Verify installations meet technical requirements for fiber, coax, and associated equipment.
  Maintain accurate QA/QC records and submit reports in a timely manner.
• Communicate quality concerns and trends to leadership to support continuous improvement.
  Support warehouse operations, including organizing inventory and maintaining accurate material counts.
• Ensure technicians are properly stocked with tools, materials, and equipment required for daily work.
• Assist with ordering materials and equipment as needed.
• Track issuance, usage, and return of tools and equipment, including damaged or retired assets.
• Maintain a clean, organized, and safe warehouse environment.
• Adhere to company policies, safety standards, and customer requirements.
• Perform additional duties as assigned.

Qualifications:

• 2–5 years of experience in telecommunications, preferably in I&R, service, or field operations.
• Working knowledge of fiber and/or coax installation standards and best practices.
• Experience with quality control, auditing, or inspections preferred.
• Strong attention to detail and ability to identify installation deficiencies.
• Ability to document work clearly through written reports and photo/video evidence.
• Basic understanding of inventory management and warehouse operations.
  Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and mobile documentation tools.
• Ability to read and interpret work orders and basic system layouts.
• Ability to work both independently and in a team environment.
• Valid driver’s license with satisfactory driving record.

Physical Requirements:  

• Ability to work in both field and warehouse environments.
• Ability to lift and carry materials and equipment (up to 50 lbs).
• Ability to stand, walk, bend, and move for extended periods.
• Ability to work outdoors in varying weather conditions as needed.

Perks of Working at Triage:

• Comprehensive benefits package, including but not limited to medical, dental, vision, and life
• 401K with Company Match
• Medical and Dependent Care Flexible Spending Accounts (FSA) 
• Paid Sick Time
• Holiday Pay
• Unlimited PTO
• Referral Program
• Career advancement opportunities
• Continuous training and personal development opportunities
• A quality Employee Recognition Program

Employment with Triage Partners, LLC is contingent upon successful completion of our background check and drug screen process.