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Vice President Inclusive Design Jobs in Georgia (NOW HIRING)

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy ... Direct the design and scaling of an expansion/cross-sell motion within the Customer Success ...

Corpay

VP, Business Operations Strategy

Atlanta, GA · On-site

$180 - $210/hr

Design the target operating model required to scale NaaS and future strategic businesses, including ... At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are ...

M3

Vice President, Customer Success

Lawrenceville, GA

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy ... Direct the design and scaling of an expansion/cross-sell motion within the Customer Success ...

corpay

VP, Business Operations Strategy

Atlanta, GA · On-site +1

In this role, the Vice President, Business Operations Strategy is accountable for shaping and ... Design the target operating model required to scale NaaS and future strategic businesses, including ...

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Vice President Inclusive Design information

What does a vice president inclusive design do?

A Vice President of Inclusive Design leads and oversees strategies to ensure products, services, and environments are accessible and usable by people of all backgrounds and abilities. This executive works across departments to embed diversity, equity, and inclusion principles into the design process, policies, and company culture. They often collaborate with designers, engineers, and stakeholders to create solutions that address the needs of underrepresented or marginalized groups. Their role is crucial for fostering innovation, compliance, and a positive brand reputation.

How does a vice president inclusive design collaborate with other departments to drive organizational change?

As a Vice President of Inclusive Design, you will work closely with cross-functional teams such as product development, engineering, marketing, and HR to embed inclusive practices throughout the organization. This role often involves leading workshops, setting accessibility standards, and advising on best practices to ensure that products and services are accessible to all users. Effective communication and advocacy are key, as you will need to influence senior leaders and stakeholders to prioritize inclusivity at every stage of the design and development process. Collaboration is essential, as fostering a culture of inclusion requires ongoing dialogue and partnership across departments.

What are the key skills and qualifications needed to thrive as a vice president inclusive design, and why are they important?

To thrive as a Vice President of Inclusive Design, you need expertise in accessibility standards, inclusive design principles, and leadership experience, typically supported by a background in design, user experience, or human-centered innovation. Familiarity with tools like WCAG guidelines, assistive technologies, and project management platforms is crucial, along with certifications such as Certified Professional in Accessibility Core Competencies (CPACC) being advantageous. Exceptional communication, strategic thinking, and collaboration skills set leaders apart by promoting organizational buy-in and fostering diverse team environments. These capabilities are vital for driving inclusive solutions that ensure products and services are accessible and equitable for all users.

What is the difference between Vice President Inclusive Design vs Product Manager?

AspectVice President Inclusive DesignProduct Manager
CredentialsAdvanced degrees in design, human factors, or related fields; extensive experience in inclusive designBachelor's or master's in business, engineering, or related fields; experience in product development
Work EnvironmentStrategic leadership in design teams, cross-department collaboration, executive-level responsibilitiesManaging product lifecycle, coordinating teams, focusing on user needs and market fit
Industry UsageCommon in tech, healthcare, and consumer goods companies emphasizing accessibilityWidely used across industries for product development and innovation

The Vice President Inclusive Design focuses on strategic leadership and overarching accessibility initiatives, while the Product Manager concentrates on managing specific products and user experience. Both roles require collaboration but differ in scope and seniority.

What are the most commonly searched types of Inclusive Design jobs in Georgia?

The most popular types of Inclusive Design jobs in Georgia are:

What are popular job titles related to Vice President Inclusive Design jobs in Georgia?

For Vice President Inclusive Design jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Vice President Inclusive Design jobs in Georgia look for?

The top searched job categories for Vice President Inclusive Design jobs in Georgia are:

What cities in Georgia are hiring for Vice President Inclusive Design jobs?

Cities in Georgia with the most Vice President Inclusive Design job openings:

Vice President Inclusive Design jobs near you
Infographic showing various Vice President Inclusive Design job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Vice President, Customer Success

M3

Lawrenceville, GA • On-site

$126K - $162K/yr

Full-time

Posted 21 days ago

Job description

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.
Description Summary:
The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform adoption, measurable business outcomes, retention, and long-term revenue growth across the existing customer base.
Reporting to the Chief Growth and Customer Officer, the VP develops organizational capability, aligns cross-functional execution, and ensures consistent delivery of value at scale.
Success is measured through key customer and business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), expansion, customer health, adoption, and Net Promoter Score (NPS). The VP establishes the operating cadence, defines functional KPIs, and provides regular executive reporting and strategic recommendations to the Executive Leadership Team.
The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to create a seamless customer journey, influence product strategy through customer insights, and ensure customer success remains a key driver of company growth. The role also owns the Customer Success operating model, organizational design, processes, and technology ecosystem, continuously evolving the function to improve efficiency, scalability, and customer outcomes.
Essential Duties:
The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor's requests for additional or altered duties.
  • Own the strategy and outcomes for Gross and Net Revenue Retention (GRR/NRR) as core business metrics, directing the customer success management team's execution of renewal and forecasting processes.
  • Direct the design and scaling of an expansion/cross-sell motion within the Customer Success organization, partnering with Sales leadership and Account Management on larger and multi-property opportunities.
  • Set requirements for, and hold the team accountable to, a customer health-scoring model that predicts churn risk at least two quarters ahead of renewal.
  • Direct the relationship and transactional NPS/CSAT program, including survey design, response-rate growth, and a closed-loop process that routes customer feedback into Product and internal process improvements.
  • Set onboarding and time to first value benchmarks appropriate to hotel and hospitality operating realities and collaborate closely with the onboarding team.
  • Build and lead the Customer Success organization through a layer of customer success managers. This role leads strategic contributors, not individual accounts.
  • Establish clear individual, team, and organizational KPIs, and hold the customer success management layer accountable to them through regular coaching, performance review, and forecasting cadences.
  • Assist with the development of compensation and segmentation models that align Customer Success Managers and other team incentives with retention, expansion, and satisfaction targets.
  • Build the organizational structure and career ladder needed to scale Customer Success as the customer base grows, including succession planning within the customer success management team.
  • Evaluate, recommend, and own the Customer Success technology stack. This includes health scoring, renewal forecasting, playbook automation, and survey/NPS tooling.
  • Define the data and integration requirements across CRM (Salesforce and/or Client Success), product usage, support, and billing systems needed to produce a reliable, real-time view of account health and forecasted renewals, working closely with the CFO on the hygiene of the Customer Cube.
  • Own the business case and implementation roadmap for the selected Customer Success platform(s), directing the CS Operations function on ongoing administration, optimization, and training standards.
  • Sit on the Go to Market (GTM) leadership team, partnering with Sales and Marketing leadership on shared account strategy and with Product leadership on a structured voice-of-customer process.
  • Present retention, expansion, and customer-health results to the Executive Leadership Team on a standing monthly cadence, including forecasts, named at-risk accounts, and resourcing needs.
  • Represent Customer Success in company-wide planning, budgeting, and board-reporting processes as a peer executive function to Sales and Marketing.
  • Manage customer escalations at the executive level as needed, through proactive communication.
  • Other duties as assigned.

Education/Training/Experience:
  • College degree. 12-15+ years of overall management experience, including experience leading through multiple layers of management.
  • 6-10+ years of experience leading Customer Success organizations at a senior or executive level.
  • Direct experience in hotel, hospitality, or travel technology SaaS strongly preferred.
  • Experience effectively utilizing and overseeing a Customer Success platform or ensuring necessary data is present in Salesforce.
  • Demonstrated experience presenting to and influencing an Executive Leadership Team or Board.
  • Formal training in Customer Success or executive leadership preferred.
  • Ability to build strategy, translate it into KPIs, and hold an organization accountable to results.
  • Proven problem-solving, process development, and improvement skills required.
  • Task planning and delegation skills.
  • Must be able to actively participate in meetings at all levels within the organization, including with executive leadership.
  • Demonstrated ability to coordinate cross-functional work teams toward task completion.
  • Advanced written and verbal communication skills are a must.
  • General PC knowledge including Microsoft Office; expert-level knowledge of Excel and Word, and a working knowledge of PowerPoint required.

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