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Vice President Client Jobs in Arizona (NOW HIRING)

Quavo, Inc.

Vice President, Client Processing

Phoenix, AZ · On-site

$150 - $230/hr

Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore ...

Quavo, Inc.

Vice President, Client Processing

Tempe, AZ · On-site

$180 - $240/hr

Quavo is seeking a Vice President of Client Processing to lead the back‑office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore ...

Choice Bank

Commercial Banker (VP or SVP)

Phoenix, AZ · On-site

$125K - $167K/yr

The target prospective client base is a mix of C&I clients and CRE clients. * Act as the primary ... Commercial Banker (VP or SVP) * Minimum of 8 to 10 years of relevant experience for an SVP level ...

Choice Bank

Commercial Banker (VP or SVP)

Phoenix, AZ

$125K - $167K/yr

The target prospective client base is a mix of C&I clients and CRE clients. * Act as the primary ... for an SVP level Commercial Banker and 6 to 8 years of relevant experience for a VP level ...

Osaic

Vice President, Advisory Consulting

Scottsdale, AZ

$140K - $175K/yr

The Vice President, Advisory Consulting is responsible for leading the field-based regional sales ... Familiarity with using a client relationship management program Preferred Requirements: * Advanced ...

Osaic

Vice President, Advisory Consulting

Scottsdale, AZ · On-site

$140K - $175K/yr

Wealth Management Sales Opportunity in Financial Services Vice President, Advisory Consulting ... Familiarity with using a client relationship management program Preferred Requirements: * Advanced ...

Advisor Group

VP, Data Architecture

Scottsdale, AZ · On-site

$200K - $230K/yr

Ensure accurate, reconciled data is available across the advisor and client lifecycle - from client ... P/SVP level. * Deep understanding of IBD/RIA ecosystems, custodians, and advisor data flows.

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Synchrony Financial

VP, Legal Marketing

Phoenix, AZ · On-site

As VP, Legal Marketing, you will serve as a liaison between the Synchrony Legal team and Marketing ... Partner with client marketing teams to ensure the applicable audience, communication channel and ...

Advisor Group

VP, Data Architecture

Scottsdale, AZ · On-site

$200K - $230K/yr

Ensure accurate, reconciled data is available across the advisor and client lifecycle - from client ... P/SVP level. * Deep understanding of IBD/RIA ecosystems, custodians, and advisor data flows.

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Vice President Client information

How does a Vice President Client typically collaborate with internal teams to ensure client satisfaction?

A Vice President Client works closely with cross-functional teams such as sales, account management, marketing, and product development to align client objectives with the company's offerings. They often lead strategy sessions, coordinate regular updates, and facilitate open communication to address client needs proactively. This role requires balancing client priorities with internal resource constraints, ensuring that solutions are both innovative and feasible. Strong collaboration skills are essential, as success depends on fostering teamwork and driving alignment across departments.

What does a Vice President Client do?

A Vice President Client, often found in industries like finance, advertising, and consulting, is responsible for managing and nurturing key client relationships at a senior level. They oversee client teams, ensure high customer satisfaction, and develop strategies to grow business with existing clients. Additionally, they act as a critical link between the client and internal teams, ensuring client needs are met and business objectives are aligned. Their role typically involves contract negotiations, strategic planning, and resolving any high-level issues that arise.

What are the key skills and qualifications needed to thrive as a Vice President Client?

To thrive as a Vice President Client, you need strong leadership, strategic account management skills, and typically a bachelor's or master's degree in business or a related field. Familiarity with CRM systems, data analytics platforms, and project management tools is often required, along with relevant industry certifications. Exceptional interpersonal skills, negotiation abilities, and the capacity to build long-lasting client relationships are crucial soft skills. These competencies ensure effective client retention, drive business growth, and foster high-value partnerships essential for organizational success.

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Vice President Client jobs near you

Vice President, Client Processing

Quavo, Inc.

Tempe, AZ • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO partner that handles most case volume today.
DRE works disputes on behalf of clients on the Quavo platform. We service roughly eight DRE clients and are investing to grow the business. As we bring advanced AI tooling into the operation, the work is shifting from manual, mechanical case handling toward skilled review and exception scrutiny - so the onshore team will grow as the offshore footprint contracts. The VP must execute that transition while protecting quality, service levels, and client relationships.
This is a hands-on role for someone who has run a large dispute back office at a major financial institution, and a client-facing one: the VP will represent DRE operations directly to clients and must be a polished, credible executive communicator.
Responsibilities include:
  • Operations center buildout: stand up and run the Phoenix onshore center - site, staffing, workflows, and daily management - and grow the onshore team as AI reduces mechanical work.
  • Offshore BPO management: manage the ~120-resource offshore partner to SLAs and quality standards, and execute the controlled shift of work onshore as automation matures.
  • Quality & controls: own QA measurement, scorecards, calibration, and continuous-improvement programs across onshore and offshore teams; ensure compliance with applicable regulations (e.g., Reg E / Reg Z) and client requirements.
  • Procedures & training: develop and maintain procedures and job aids, and run training so staff stay current as regulations and tooling evolve.
  • Volume & service levels: forecast and manage to task volume, react to swings and backlogs, and keep turnaround and SLAs within target.
  • AI adoption: partner with product and technology to embed AI tooling and shift the workforce toward higher-judgment review.
  • Client engagement: serve as the operational leader for DRE clients in reviews and escalations, support onboarding of new clients, and align with other company VPs.

Required Qualifications:
  • 10+ years of operations leadership in financial services, including direct management of a back-office dispute operation.
  • Proven experience leading 100+ agents working cases in a back office at a large financial institution.
  • Dispute expertise: strong command of dispute/chargeback operations and governing regulations (e.g., Reg E, Reg Z, card network rules).
  • Operational fundamentals: quality measurement and controls, continuous improvement, procedure development, training, and capacity/volume management.
  • BPO / vendor management: experience managing offshore or outsourced partners to SLAs and quality standards.
  • Buildout experience: track record of standing up, scaling, or transforming an operation.
  • Executive presence: polished, credible communicator in front of clients and senior executives.
  • On-site in Phoenix with travel of 10% or less.

Preferred Qualifications:
  • Managed-services, BPO, or fintech experience servicing multiple external clients.
  • Bachelor's degree; process/quality certification (e.g., Six Sigma) a plus.
  • Experience introducing automation or AI into a back office and managing the workforce transition.

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