CLIENT OPERATIONS MANAGER At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...
CLIENT OPERATIONS MANAGER At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...
CLIENT OPERATIONS MANAGER At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...
CLIENT OPERATIONS MANAGER At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...
This client-facing role is responsible for the fiduciary oversight and administration of a diverse ... Strong knowledge of alternative investment funds, fund structures, and investment strategies across ...
This client-facing role is responsible for the fiduciary oversight and administration of a diverse ... Strong knowledge of alternative investment funds, fund structures, and investment strategies across ...
This client-facing role is responsible for the fiduciary oversight and administration of a diverse ... Strong knowledge of alternative investment funds, fund structures, and investment strategies across ...
This client-facing role is responsible for the fiduciary oversight and administration of a diverse ... Strong knowledge of alternative investment funds, fund structures, and investment strategies across ...
The Assistant also leads project management efforts to advance the strategic initiatives and leadership priorities of the Office of the Vice President with efficiency and precision. The role develops ...
The Assistant also leads project management efforts to advance the strategic initiatives and leadership priorities of the Office of the Vice President with efficiency and precision. The role develops ...
The Assistant also leads project management efforts to advance the strategic initiatives and leadership priorities of the Office of the Vice President with efficiency and precision. The role develops ...
The Assistant also leads project management efforts to advance the strategic initiatives and leadership priorities of the Office of the Vice President with efficiency and precision. The role develops ...
VP of Sales
New Castle, DE · On-site
ModernControls is seeking a highly motivated, team-oriented Vice President of Sales to driving topline growth, margin expansion, and client acquisition strategy across three operating centers in the ...
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VP of Sales
New Castle, DE · On-site
ModernControls is seeking a highly motivated, team-oriented Vice President of Sales to driving topline growth, margin expansion, and client acquisition strategy across three operating centers in the ...
Description ModernControls is seeking a highly motivated, team-oriented Vice President of Sales to driving topline growth, margin expansion, and client acquisition strategy across three operating ...
Description ModernControls is seeking a highly motivated, team-oriented Vice President of Sales to driving topline growth, margin expansion, and client acquisition strategy across three operating ...
VP of Sales
New Castle, DE · On-site
Job Type Full-time Description ModernControls is seeking a highly motivated, team-oriented Vice President of Sales to driving topline growth, margin expansion, and client acquisition strategy across ...
VP of Sales
New Castle, DE · On-site
Job Type Full-time Description ModernControls is seeking a highly motivated, team-oriented Vice President of Sales to driving topline growth, margin expansion, and client acquisition strategy across ...
The Senior Director for EVP Communications, reporting to the Associate Vice President for Strategic Communication & Marketing, serves as the university's chief communicator for the Office of the ...
The Senior Director for EVP Communications, reporting to the Associate Vice President for Strategic Communication & Marketing, serves as the university's chief communicator for the Office of the ...
Vice President, Public Affairs
Newark, DE · On-site
Vice President, Public Affairs Job no: 503283 College / VP Area: President's Office Work type ... Develop and execute a comprehensive public affairs and external relations strategy that integrates ...
Vice President, Public Affairs
Newark, DE · On-site
Vice President, Public Affairs Job no: 503283 College / VP Area: President's Office Work type ... Develop and execute a comprehensive public affairs and external relations strategy that integrates ...
Vice President, Public Affairs Apply now Job no: 503283 College / VP Area: President's Office Work ... Develop and execute a comprehensive public affairs and external relations strategy that integrates ...
Vice President, Public Affairs Apply now Job no: 503283 College / VP Area: President's Office Work ... Develop and execute a comprehensive public affairs and external relations strategy that integrates ...
The Senior Director for EVP Communications, reporting to the Associate Vice President for Strategic Communication & Marketing, serves as the university's chief communicator for the Office of the ...
The Senior Director for EVP Communications, reporting to the Associate Vice President for Strategic Communication & Marketing, serves as the university's chief communicator for the Office of the ...
... client funds' portfolios (in their respective local currencies) and several USD-denominated ... We follow a buy-and-hold strategy. Our primary investment objectives are safety, liquidity and ...
... client funds' portfolios (in their respective local currencies) and several USD-denominated ... We follow a buy-and-hold strategy. Our primary investment objectives are safety, liquidity and ...
VP of Sales
Camden, DE · On-site
The VP of Sales will align commercial strategy with operational capabilities to enhance market position, profitability, and customer engagement. This role reports directly to the President and leads ...
VP of Sales
Camden, DE · On-site
The VP of Sales will align commercial strategy with operational capabilities to enhance market position, profitability, and customer engagement. This role reports directly to the President and leads ...
VP of Sales
Camden, DE · On-site
The VP of Sales will align commercial strategy with operational capabilities to enhance market position, profitability, and customer engagement. This role reports directly to the President and leads ...
VP of Sales
Camden, DE · On-site
The VP of Sales will align commercial strategy with operational capabilities to enhance market position, profitability, and customer engagement. This role reports directly to the President and leads ...
VP Technology Strategy & Operations Job Location US-DE-Wilmington Type Full Time Position Summary At The Bancorp, we've spent more than 25 years driving innovation in the financial services industry.
VP Technology Strategy & Operations Job Location US-DE-Wilmington Type Full Time Position Summary At The Bancorp, we've spent more than 25 years driving innovation in the financial services industry.
The VP of Sales will align commercial strategy with operational capabilities to enhance market position, profitability, and customer engagement. This role reports directly to the President and leads ...
The VP of Sales will align commercial strategy with operational capabilities to enhance market position, profitability, and customer engagement. This role reports directly to the President and leads ...
... client funds' portfolios (in their respective local currencies) and several USD-denominated ... We follow a buy-and-hold strategy. Our primary investment objectives are safety, liquidity and ...
... client funds' portfolios (in their respective local currencies) and several USD-denominated ... We follow a buy-and-hold strategy. Our primary investment objectives are safety, liquidity and ...
Assistant Vice President of Outreach
Wilmington, DE · On-site
$90K - $150K/yr
Present performance updates and strategic recommendations to the VP of Outreach Strategic Leadership * Oversee territory management, area research, and permitting requirements * Identify ...
Assistant Vice President of Outreach
Wilmington, DE · On-site
$90K - $150K/yr
Present performance updates and strategic recommendations to the VP of Outreach Strategic Leadership * Oversee territory management, area research, and permitting requirements * Identify ...
Vice President Client Strategy information
How does a Vice President of Client Strategy typically collaborate with other departments to drive client success?
A Vice President of Client Strategy regularly works cross-functionally with teams such as sales, marketing, product development, and account management to develop and execute tailored strategies that align with client goals. This involves leading strategy sessions, ensuring clear communication of client objectives, and coordinating resources to deliver integrated solutions. By acting as a bridge between clients and internal teams, the VP ensures client expectations are met while also identifying new opportunities for growth and innovation within accounts.
What does a Vice President of Client Strategy do?
A Vice President of Client Strategy is responsible for overseeing and developing strategic initiatives to strengthen client relationships and drive business growth. They work closely with clients to understand their needs, create tailored solutions, and ensure the delivery of high-quality results. This role often involves leading a team, collaborating with internal departments, and identifying new business opportunities. The VP of Client Strategy plays a key role in setting the direction for long-term client engagement and satisfaction.
What are the key skills and qualifications needed to thrive as a Vice President Client Strategy, and why are they important?
To thrive as a Vice President Client Strategy, you need a deep understanding of strategic planning, client relationship management, and business development, typically backed by significant experience in account management or consulting and often an advanced degree. Familiarity with CRM platforms, data analytics tools, and project management systems is commonly required. Exceptional leadership, negotiation, and communication skills set top performers apart, enabling them to inspire teams and build lasting client partnerships. These skills are crucial for driving business growth, ensuring client satisfaction, and maintaining a competitive edge in dynamic markets.
What are the most commonly searched types of Client Strategy jobs in Delaware? The most popular types of Client Strategy jobs in Delaware are:
What cities in Delaware are hiring for Vice President Client Strategy jobs? Cities in Delaware with the most Vice President Client Strategy job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 days ago
Job description
CLIENT OPERATIONS MANAGER
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Client Operations Manager to join our team. This role is located in Boston, MA ( 4 days in office expectation).
In this role, you'll make an impact in the following ways:
- Own the end-to-end service relationship for premier clients across all operational deliverables and service interactions.
- Serve as the primary operational contact for client inquiries, issue management, and service-related matters.
- Build and maintain strong relationships with senior client stakeholders, including leaders responsible for Transfer Agency oversight.
- Lead and coordinate the operational delivery of client change initiatives, ensuring effective execution and minimal disruption.
Identify service issues, emerging risks, and opportunities for process improvement, and drive actions to resolution.
Participate in and lead regular client service review meetings to discuss performance, priorities, and improvement opportunities.
Deliver peer benchmarking insights and operational data to support client discussions and identify service enhancements.
Promote greater efficiency and scalability by reducing manual processes and supporting alignment to standard operating models.
Manage client escalations through investigation, root cause analysis, action planning, and follow-through.
To be successful in this role, we're seeking the following:
- Bachelor's degree or equivalent relevant experience.
- Experience in client operations, fund services, transfer agency, or a related financial services environment.
- Demonstrated experience managing client relationships and supporting complex service delivery models.
- Experience leading or supporting operational change initiatives.
Strong understanding of client servicing, operational processes, and service delivery controls.
Experience using performance metrics, KPI reporting, and data-driven insights to support decision-making.
- Strong understanding of client servicing, operational processes, and service delivery controls.
- Experience using performance metrics, KPI reporting, and data-driven insights to support decision-making.
Required Skills
- Strong client relationship management skills.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Effective issue and escalation management capability.
- Ability to collaborate across functions and influence stakeholders.
- Strong organizational and prioritization skills.
- Proactive and client-focused approach.
Preferred Qualifications
- Experience interacting with senior client stakeholders.
- Knowledge of Transfer Agency operations and oversight.
- Experience with benchmarking, service reviews, and continuous improvement initiatives.
- Ability to identify opportunities for standardization, automation, and service enhancement.
Success Measures
- Timely and accurate delivery of client commitments.
- Effective management of inquiries and escalations.
- Successful implementation of client change initiatives.
- Delivery of actionable benchmarking and performance insights.
- Improvement in service quality, efficiency, and client satisfaction.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here's a few of our recent awards:
- America's Most Innovative Companies, Fortune, 2025
- World's Most Admired Companies, Fortune 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.