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Vice President Client Strategy Jobs in Arizona (NOW HIRING)

Quavo, Inc.

Vice President, Client Processing

Phoenix, AZ · On-site

$150 - $230/hr

Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore ...

Quavo, Inc.

Vice President, Client Processing

Tempe, AZ · On-site

$180 - $240/hr

Quavo is seeking a Vice President of Client Processing to lead the back‑office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore ...

Osaic

Vice President, Advisory Consulting

Scottsdale, AZ

$140K - $175K/yr

Field Strategy & Execution * Oversee territory planning, prioritization, and advisor segmentation ... Familiarity with using a client relationship management program Preferred Requirements: * Advanced ...

Osaic

Vice President, Advisory Consulting

Scottsdale, AZ

$140K - $175K/yr

Field Strategy & Execution * Oversee territory planning, prioritization, and advisor segmentation ... Familiarity with using a client relationship management program Preferred Requirements: * Advanced ...

Advisor Group

VP, Data Architecture

Scottsdale, AZ

$200K - $230K/yr

... Client Performance - is trusted, accessible, and strategically enabling across the Independent ... Strategic Leadership * Own the enterprise data architecture blueprint across operational ...

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Vice President Client Strategy information

How does a vice president client strategy typically collaborate with other departments to drive client success?

A Vice President of Client Strategy regularly works cross-functionally with teams such as sales, marketing, product development, and account management to develop and execute tailored strategies that align with client goals. This involves leading strategy sessions, ensuring clear communication of client objectives, and coordinating resources to deliver integrated solutions. By acting as a bridge between clients and internal teams, the VP ensures client expectations are met while also identifying new opportunities for growth and innovation within accounts.

What does a vice president client strategy do?

A Vice President of Client Strategy is responsible for overseeing and developing strategic initiatives to strengthen client relationships and drive business growth. They work closely with clients to understand their needs, create tailored solutions, and ensure the delivery of high-quality results. This role often involves leading a team, collaborating with internal departments, and identifying new business opportunities. The VP of Client Strategy plays a key role in setting the direction for long-term client engagement and satisfaction.

What are the key skills and qualifications needed to thrive as a vice president client strategy, and why are they important?

To thrive as a Vice President Client Strategy, you need a deep understanding of strategic planning, client relationship management, and business development, typically backed by significant experience in account management or consulting and often an advanced degree. Familiarity with CRM platforms, data analytics tools, and project management systems is commonly required. Exceptional leadership, negotiation, and communication skills set top performers apart, enabling them to inspire teams and build lasting client partnerships. These skills are crucial for driving business growth, ensuring client satisfaction, and maintaining a competitive edge in dynamic markets.
What are the most commonly searched types of Client Strategy jobs in Arizona? The most popular types of Client Strategy jobs in Arizona are:
What cities in Arizona are hiring for Vice President Client Strategy jobs? Cities in Arizona with the most Vice President Client Strategy job openings:
Vice President Client Strategy jobs near you

Vice President, Client Processing

Quavo, Inc.

Tempe, AZ • On-site

Full-time

Re-posted 5 days ago

Job description

Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO partner that handles most case volume today.
DRE works disputes on behalf of clients on the Quavo platform. We service roughly eight DRE clients and are investing to grow the business. As we bring advanced AI tooling into the operation, the work is shifting from manual, mechanical case handling toward skilled review and exception scrutiny - so the onshore team will grow as the offshore footprint contracts. The VP must execute that transition while protecting quality, service levels, and client relationships.
This is a hands-on role for someone who has run a large dispute back office at a major financial institution, and a client-facing one: the VP will represent DRE operations directly to clients and must be a polished, credible executive communicator.
Responsibilities include:
  • Operations center buildout: stand up and run the Phoenix onshore center - site, staffing, workflows, and daily management - and grow the onshore team as AI reduces mechanical work.
  • Offshore BPO management: manage the ~120-resource offshore partner to SLAs and quality standards, and execute the controlled shift of work onshore as automation matures.
  • Quality & controls: own QA measurement, scorecards, calibration, and continuous-improvement programs across onshore and offshore teams; ensure compliance with applicable regulations (e.g., Reg E / Reg Z) and client requirements.
  • Procedures & training: develop and maintain procedures and job aids, and run training so staff stay current as regulations and tooling evolve.
  • Volume & service levels: forecast and manage to task volume, react to swings and backlogs, and keep turnaround and SLAs within target.
  • AI adoption: partner with product and technology to embed AI tooling and shift the workforce toward higher-judgment review.
  • Client engagement: serve as the operational leader for DRE clients in reviews and escalations, support onboarding of new clients, and align with other company VPs.

Required Qualifications:
  • 10+ years of operations leadership in financial services, including direct management of a back-office dispute operation.
  • Proven experience leading 100+ agents working cases in a back office at a large financial institution.
  • Dispute expertise: strong command of dispute/chargeback operations and governing regulations (e.g., Reg E, Reg Z, card network rules).
  • Operational fundamentals: quality measurement and controls, continuous improvement, procedure development, training, and capacity/volume management.
  • BPO / vendor management: experience managing offshore or outsourced partners to SLAs and quality standards.
  • Buildout experience: track record of standing up, scaling, or transforming an operation.
  • Executive presence: polished, credible communicator in front of clients and senior executives.
  • On-site in Phoenix with travel of 10% or less.

Preferred Qualifications:
  • Managed-services, BPO, or fintech experience servicing multiple external clients.
  • Bachelor's degree; process/quality certification (e.g., Six Sigma) a plus.
  • Experience introducing automation or AI into a back office and managing the workforce transition.

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