The Role: The VP Operations will provide executive leadership and strategic direction to the ... Ensure client satisfaction through formal (Suffolk CONNECT) and informal (client interaction ...
The Role: The VP Operations will provide executive leadership and strategic direction to the ... Ensure client satisfaction through formal (Suffolk CONNECT) and informal (client interaction ...
The Role: The VP Operations will provide executive leadership and strategic direction to the ... Ensure client satisfaction through formal (Suffolk CONNECT) and informal (client interaction ...
The Role: The VP Operations will provide executive leadership and strategic direction to the ... Ensure client satisfaction through formal (Suffolk CONNECT) and informal (client interaction ...
VP Programs & Operations
Fairfax, VA · On-site
$150 - $200/hr
Summary: The VP Operations & Programs is a key member of the Executive Leadership Team responsible for driving operational excellence, quality execution, and strategic growth across the company ...
VP Programs & Operations
Fairfax, VA · On-site
$150 - $200/hr
Summary: The VP Operations & Programs is a key member of the Executive Leadership Team responsible for driving operational excellence, quality execution, and strategic growth across the company ...
Associate Vice President for Finance and Operations
Richmond, VA · On-site
$198 - $242/hr
The Associate Vice President for Finance & Operations (AVP-FO) is a rare executive opportunity to shape and scale a nearly $600M research enterprise on its path to $1B. As the Chief Business Officer ...
Associate Vice President for Finance and Operations
Richmond, VA · On-site
$198 - $242/hr
The Associate Vice President for Finance & Operations (AVP-FO) is a rare executive opportunity to shape and scale a nearly $600M research enterprise on its path to $1B. As the Chief Business Officer ...
Vice President Of Marketing
Chantilly, VA · On-site
$100K - $150K/yr
This role does not own sales conversion or client-service execution. However, the VP of Marketing will work closely with sales, inside sales, operations, and executive leadership to determine whether ...
Vice President Of Marketing
Chantilly, VA · On-site
$100K - $150K/yr
This role does not own sales conversion or client-service execution. However, the VP of Marketing will work closely with sales, inside sales, operations, and executive leadership to determine whether ...
Vice President of Finance
Mclean, VA · On-site
$100K - $225K/yr
Vice President of Finance Location : McLean, VA (Hybrid) Employment Type : Full-Time; Exempt ... This role is responsible for overseeing financial reporting, accounting operations, budgeting ...
Quick apply
Vice President of Finance
Mclean, VA · On-site
$100K - $225K/yr
Vice President of Finance Location : McLean, VA (Hybrid) Employment Type : Full-Time; Exempt ... This role is responsible for overseeing financial reporting, accounting operations, budgeting ...
VOA is seeking a Vice President in support of the Organizational Development team. The Vice ... Oversee the day-to-day operations of the Mid-Level KeyMakers Program, ensuring high-quality design ...
VOA is seeking a Vice President in support of the Organizational Development team. The Vice ... Oversee the day-to-day operations of the Mid-Level KeyMakers Program, ensuring high-quality design ...
VOA is seeking a Vice President in support of the Organizational Development team. The Vice ... Oversee the day-to-day operations of the Mid-Level KeyMakers Program, ensuring high-quality design ...
VOA is seeking a Vice President in support of the Organizational Development team. The Vice ... Oversee the day-to-day operations of the Mid-Level KeyMakers Program, ensuring high-quality design ...
Role: VP of Strategic Capture Management Reporting to the SVP, Growth Operations, the Vice President of Strategic Capture Management (SCM) serves as the focal point of designing and executing the ...
Role: VP of Strategic Capture Management Reporting to the SVP, Growth Operations, the Vice President of Strategic Capture Management (SCM) serves as the focal point of designing and executing the ...
Role: VP of Strategic Capture Management Reporting to the SVP, Growth Operations, the Vice President of Strategic Capture Management (SCM) serves as the focal point of designing and executing the ...
Role: VP of Strategic Capture Management Reporting to the SVP, Growth Operations, the Vice President of Strategic Capture Management (SCM) serves as the focal point of designing and executing the ...
VOA is seeking a Vice President in support of the Organizational Development team. The Vice ... Oversee the day-to-day operations of the Mid-Level KeyMakers Program, ensuring high-quality design ...
Quick apply
VOA is seeking a Vice President in support of the Organizational Development team. The Vice ... Oversee the day-to-day operations of the Mid-Level KeyMakers Program, ensuring high-quality design ...
Vice President of Marketing & Communications HITT is seeking a Vice President of Marketing ... Operations to embed brand standards across the client journey * Collaborate with sector and ...
Vice President of Marketing & Communications HITT is seeking a Vice President of Marketing ... Operations to embed brand standards across the client journey * Collaborate with sector and ...
Vice President, Customer Operations
Herndon, VA · Remote
$142K - $182K/yr
VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...
Vice President, Customer Operations
Herndon, VA · Remote
$142K - $182K/yr
VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...
Vice President, Customer Operations
Herndon, VA · On-site
$142K - $182K/yr
VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...
Vice President, Customer Operations
Herndon, VA · On-site
$142K - $182K/yr
VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...
Associate Vice President for Finance and Operations
Richmond, VA · On-site
$198 - $242/hr
The Associate Vice President for Finance & Operations (AVP‑FO) is a rare executive opportunity to shape and scale a nearly $600 M research enterprise on its path to $1 B. As the Chief Business ...
Associate Vice President for Finance and Operations
Richmond, VA · On-site
$198 - $242/hr
The Associate Vice President for Finance & Operations (AVP‑FO) is a rare executive opportunity to shape and scale a nearly $600 M research enterprise on its path to $1 B. As the Chief Business ...
SP - Vice President
Norfolk, VA · On-site
... current client base. * Provides tenants and landlords with pertinent information on leasing ... Building Operations & Experience (facilities management, property management, flex space ...
New
SP - Vice President
Norfolk, VA · On-site
... current client base. * Provides tenants and landlords with pertinent information on leasing ... Building Operations & Experience (facilities management, property management, flex space ...
New
Reporting to the President, the Vice President, Controller will lead the organization's global ... Oversee all global accounting operations, including general ledger, consolidations, accounts ...
Reporting to the President, the Vice President, Controller will lead the organization's global ... Oversee all global accounting operations, including general ledger, consolidations, accounts ...
Vice President of Marketing & Communications HITT is seeking a Vice President of Marketing ... and Operations to embed brand standards across the client journey Collaborate with sector and ...
Vice President of Marketing & Communications HITT is seeking a Vice President of Marketing ... and Operations to embed brand standards across the client journey Collaborate with sector and ...
Vice President of Marketing & Communications HITT is seeking a Vice President of Marketing ... Operations to embed brand standards across the client journey * Collaborate with sector and ...
Vice President of Marketing & Communications HITT is seeking a Vice President of Marketing ... Operations to embed brand standards across the client journey * Collaborate with sector and ...
Vice President, Customer Operations
Herndon, VA · On-site
$142K - $182K/yr
VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...
Vice President, Customer Operations
Herndon, VA · On-site
$142K - $182K/yr
VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...
Vice President Client Operations information
See Virginia salary details
$67.9K - $85.5K
2% of jobs
$85.5K - $103.2K
8% of jobs
$114.4K is the 25th percentile. Wages below this are outliers.
$103.2K - $120.8K
23% of jobs
$120.8K - $138.4K
16% of jobs
The median wage is $139.7K / yr.
$138.4K - $156K
14% of jobs
$156K - $173.6K
11% of jobs
$175.6K is the 75th percentile. Wages above this are outliers.
$173.6K - $191.3K
9% of jobs
$191.3K - $208.9K
7% of jobs
$208.9K - $226.5K
4% of jobs
$226.5K - $244.1K
3% of jobs
$244.1K - $261.7K
2% of jobs
$67.9K
$154.4K
$261.7K
How much do vice president client operations jobs pay per year?
What is a vice president client operations?
A Vice President of Client Operations oversees client relationships and ensures service delivery meets expectations. They manage teams, develop operational strategies, and drive efficiency to enhance customer satisfaction. This role requires strong leadership, problem-solving, and communication skills to align client needs with business objectives.
What are the biggest challenges a vice president client operations typically faces in their daily work?
One of the main challenges in this role is balancing the strategic oversight of client accounts with the need to resolve operational issues quickly and efficiently. Vice Presidents of Client Operations often juggle competing client demands, coordinate cross-functional teams, and implement process improvements while maintaining high service standards. The role requires quick decision-making and the ability to anticipate client needs to ensure long-term satisfaction and retention. Successfully managing these challenges can lead to greater client loyalty and contribute to the company’s growth, making the position both dynamic and highly impactful.
What are the key skills and qualifications needed to thrive as a vice president client operations?
To thrive as a Vice President Client Operations, you need extensive experience in client relationship management, operational strategy, and team leadership, often backed by a relevant business degree and a proven track record in operations or account management. Familiarity with CRM platforms, workflow automation tools, data analytics software, and occasionally certifications like PMP or Six Sigma are advantageous. Strong interpersonal skills, problem-solving abilities, and executive-level communication make candidates stand out in this leadership role. These qualifications are vital to effectively drive client satisfaction, streamline operations, and lead large teams in achieving organizational goals.

Full-time
Re-posted 15 days ago
Suffolk Construction rating
9.1
Based on 6 frontline employees who took The Breakroom Quiz
Job description
Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.
Suffolk - America's Contractor - is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of "Top CM-at-Risk Contractors." For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.
The Role:
The VP Operations will provide executive leadership and strategic direction to the operations team, ensuring alignment with the company's vision and goals. This role requires a leader with deep expertise in the construction management industry, a proven track record of successful preconstruction and project delivery, and strong financial acumen. The VP Operations will work closely with senior leadership to drive business growth, operational excellence, and sector leadership.
Responsibilities
- Lead and expand Suffolk Construction's Mission Critical business
- Work with Operations leadership team to set the business direction and strategy for the Mission Critical sector
- Oversee execution of the sector goals as outlined in the group's business plan; develop Mission Critical portions of business plan for roll up into consolidated office business plan
- Develop sector expertise, share market knowledge with leadership and sector
- Ensure corporate vision and strategies are communicated to Project Executives by their teams
Work Acquisition and Client Management:
- Lead work acquisition team in pursuits
- Identify and cultivate new client relationships; develop relationship with, and have the pulse of, existing clients
- Identify priority pursuits and projects
- Lead and participate in teaming strategies
- Direct the strategy and content of group proposals and/or presentations
- Recommend general conditions and fees to the General Manager
- Ensure client satisfaction through formal (Suffolk CONNECT) and informal (client interaction, community events, etc.) channels
- Assist in strategic subcontractor management
- Actively participate in industry events and associations
Sector P&L Management:
- Review and analyze weekly financial reports on projects; provide guidance and direction to Project Executives
- Ensure appropriate financial projections for each project and implement strategies to achieve goals
- NOI forecasting and maintenance projections
- Revenue and income commitments
- Commercial sector G&A planning and management
- Risk management
- Cash flow
- Contracts to prescribed limits
- Coordination of legal matters
Development of People:
- Seek out and recruit key staff
- Evaluate team performance and provide direction
- Build future leaders through mentoring
- Support training and curriculum development and planning
- Create sector organizational structure and staffing
- Career pathing
- Development
- Retention
Preconstruction:
- Oversee preconstruction efforts on all sector projects
Construction Operations:
- Ensure sector projects are set up for success, consistent with the P&L and sector targets as outlined in the group's business plan
- Ensure all construction activities are consistent with Suffolk's Standard Operating Procedures
- Conduct weekly meetings with Project Executives and entire team to review job performance in its entirety
- Review schedule updates and participate in monthly meeting
- Review monthly KPIs, evaluate trends and drive improvement
- Ensure performance corrections are implemented to achieve client satisfaction
Qualifications
- Requires a Bachelor's degree in Business, Finance, Marketing, Construction Management or relevant discipline with minimum of ten years of experience in the Mission Critical field or a related area.
- Extensive knowledge of Mission Critical construction markets and business sectors is essential.
- A thorough familiarity with construction concepts, definitions, practices and procedures is fundamental. A practical knowledge of planning, permitting, and zoning regulations is required.
- Highly organized, able to prioritize and multi-task.
- Entrepreneurial and collaborative.
- Ability to travel 50%.
Working Conditions
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.
EEO Statement
Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk
Compensation Information
Where required by law, pay ranges can be found in Suffolk's job postings. Base Salary for this position is just one component of Suffolk's total rewards package for employees. Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall total rewards strategy. Salary ranges are reviewed regularly to reflect market trends.
What Suffolk Construction employees say
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Benefits
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About Suffolk Construction
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Boston, MA, US
Year founded
1982