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Vice President Airbnb Org Jobs (NOW HIRING)

The Mortgage Office

VP / SVP, Operations

Huntington Beach, CA · On-site

$225K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Own the operating cadence of the customer org: weekly business reviews, monthly health reporting ... 3+ years at the VP level or above. * Direct experience running two or more of: support ...

fidf.org

VP, People Operations & Culture

Manhattan, NY · On-site

$180 - $220/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to the Executive Vice President (EVP). The Vice President (VP), People & Culture, is a ... Lead org design and structural planning initiatives to ensure FIDF is optimally structured to ...

The New York Academy of Sciences

VP, Development

Manhattan, NY · On-site

$210 - $240/hr

  • Medical

  • Retirement

  • PTO

Please visit us online at www.nyas.org JOB TITLE: Vice President, Development DEPARTMENT: Development REPORTS TO: Executive Vice President & COO SUMMARY: The Vice President, Development serves as the ...

Zip

VP, Namer Strategic Sales

New York, NY · On-site +1

$540K - $575K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement ... Drive rigorous forecast discipline and pipeline hygiene across the NAMER Strategic org, delivering ...

Partnershipla

Vice President of Development

Los Angeles, CA · On-site

$191.82 - $234.45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The VP of Development will be someone who is committed to implementing these values in creative ways when executing day-to-day tasks and responsibilities, as well as through org-wide leadership and ...

Athena LLC

Build scalable, repeatable processes Elevate Compensation & Org Design * Standardize global ... True VP scope with enterprise visibility * Lead a global team of ~20 * Opportunity to build - not ...

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Vice President Airbnb Org information

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$43.5K

$157.5K

$277.5K

How much do vice president airbnb org jobs pay per year?

As of Aug 17, 2026, the average yearly pay for vice president airbnb org in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Airbnb Org vs Director of Operations Airbnb?

AspectVice President Airbnb OrgDirector of Operations Airbnb
Required CredentialsTypically bachelor's degree, advanced leadership experience, industry knowledgeBachelor's degree, significant operational experience
Work EnvironmentStrategic leadership, executive decision-making, cross-departmental oversightOverseeing daily operations, implementing policies, managing teams
Employer & Industry UsageUsed in corporate leadership, high-level strategic roles within AirbnbCommonly used for operational management roles within Airbnb

The Vice President Airbnb Org focuses on strategic leadership and high-level decision-making, overseeing multiple departments and setting company-wide goals. In contrast, the Director of Operations Airbnb concentrates on managing daily operations, ensuring policies are implemented effectively, and supervising operational teams. Both roles are essential but differ mainly in scope and strategic versus tactical responsibilities.

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Vice President Airbnb Org jobs near you
Infographic showing various Vice President Airbnb Org job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

VP / SVP, Operations

The Mortgage Office

Huntington Beach, CA • On-site

$225K - $250K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

About TMO,
The Mortgage Office is the most trusted loan management platform in private lending. Founded in 1978, we power the full loan lifecycle for over 1,100 lenders, including private money firms, CDFIs, nonprofits, and government agencies, servicing more than $190 billion in loans.
We're recognized as G2's #1 Loan Servicing Software and Capterra's Best Ease of Use. With offices in Huntington Beach and San Mateo, we're now building the next generation of AI-native lending tools, and hiring a VP/SVP, Operations to help lead that work.
The Opportunity
The VP / SVP, Operations is the executive owner of TMO's customer organization, spanning pre-sales engineering, tiered technical support, customer onboarding and delivery, professional services, customer success, and TMO Academy.
This leader owns the customer lifecycle from technical qualification through long-term retention. They are accountable for time-to-value, support quality, professional services margin, and gross revenue retention across the entire installed base. Reports to the CEO and sits on the executive leadership team. The title (VP vs. SVP) is calibrated to candidate experience and demonstrated scope.
What You'll Own
Customer Organization Leadership
  • Lead the customer organization end-to-end, develop the management layer underneath, and build the bench needed to scale.
  • Own the operating cadence of the customer org: weekly business reviews, monthly health reporting, quarterly planning.
  • Manage a blended onshore + nearshore model; expand where it makes sense without compromising customer experience.

Technical Enablement & Support
  • Own the tiered support model and drive measurable improvement in first-response time, resolution time, deflection rate, and CSAT.
  • Partner with Sales leadership on pre-sales SE coverage, demo quality, and technical win rates.
  • Run the Product SME function and TMO Academy as the company's center of gravity for internal and external product expertise - certifications, enablement content, customer training revenue.
  • Direct the Force Multiplier / AI Tooling function as the org's internal AI and automation engine.

Customer Delivery & Success
  • Own customer onboarding through segment-aligned Go Live motions (SMB and Enterprise), each covering Loan Servicing, Loan Origination, and Fund Management.
  • Drive measurable improvement in time-to-go-live, onboarding NPS, and early-life retention.
  • Run the post-sale technical solutions function: Forward-Deployed Engineers embedded at strategic accounts, Professional Services for scoped delivery, and Data Solutions Engineers for integration and data advisory.
  • Own gross revenue retention as the primary outcome metric for the Customer Success function. Build the playbook, health-scoring, and renewal motion that supports it.

Cross-Cutting Operating Levers
  • Define and instrument the customer org's metrics stack: GRR, time-to-value, CSAT, support SLAs, PS utilization & margin, certification volume.
  • Partner with Product and Engineering on a continuous feedback loop from the field back into the roadmap.
  • Partner with Sales and Marketing on expansion motions, customer references, and pricing/packaging input from the field.
  • Stand up the operating reviews, dashboards and drive executive communication.

Outcomes in Year One
  • A fully staffed and stable management layer across the customer org.
  • Measurable, sustained improvement in gross revenue retention and time-to-go-live.
  • A working tiered support model with documented SLAs, clear escalation paths, and CSAT performance worth showing customers.
  • TMO Academy operating as a real product line: certifications, training revenue, and a measurable lift in customer self-sufficiency.

Who You Are
Required
  • 12+ years leading customer-facing post-sales or operations organizations; 3+ years at the VP level or above.
  • Direct experience running two or more of: support, professional services, customer success, onboarding/implementation, technical account management.
  • Track record of owning GRR as a primary metric and improving it.
  • Experience leading an organization across multiple management layers.
  • Strong financial and operational rigor: you build the dashboard, you run the reviews, you hold the line on the numbers.

Preferred
  • Direct experience running SaaS operations in fintech or mortgage technology - prior operating roles at a vertical SaaS company serving lenders, servicers, or other financial institutions.
  • Hands-on experience deploying AI tooling inside a customer org - not slideware.
  • Vertical SaaS leadership experience ideally in financial services, lending, or capital markets technology.
  • Experience running a customer education / academy function with certifications.
  • Direct experience preferred building or scaling a tiered support model and a Forward-Deployed Engineer / FDE function.
  • Familiarity with the workflows our customers run - loan servicing, origination, and fund management - is a plus.

Style
  • Direct, low-ego, operationally precise. Say what you mean.
  • Customer-obsessed without being soft on accountability.
  • High agency - builds the org, the dashboard, and the playbook without being asked.
  • Relentlessly curious - reads the field, the product, and the customer, and keeps learning.

Benefits & Perks
  • Competitive compensation (Base: $225,000 - $250,000) + Bonus + Equity
  • Comprehensive health coverage (medical, dental, vision)
  • 401(k) matching
  • Wellness programs
  • Professional development
  • Employee recognition programs
  • Team building & on-site amenities

Life at TMO,
TMO pairs 45+ years of category leadership with a culture that's still hands-on and collaborative. Ideas flow freely, every team member has a voice, and we have fun while we build.
Our Values: DRIVE
  • Data-Driven: numbers over opinions.
  • Respect: high on empathy, low on ego.
  • Initiative & Agency: don't wait to be told.
  • Value to Customers: create value for them above all else.
  • Evolve: progress over perfection.

The pay range for this role is:
225,000 - 250,000 USD per year (Huntington Beach, CA)

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