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MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a visionary and results-oriented VP of Sales to lead our sales organization and drive transformative growth. This executive role is responsible for developing and executing strategic sales plans, building high-performing teams, and cultivating strong client relationships to achieve ambitious revenue targets.

As VP of Sales, you will play a pivotal role in shaping the company's future, expanding market share, and positioning the organization as a leader in a dynamic and evolving industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Strategic LeadershipDevelop and implement a comprehensive sales strategy aligned with the company's long-term goals and vision.

• Team Management & DevelopmentBuild, lead, and mentor a high-performing sales team, fostering a culture of accountability, innovation, and excellence.

• Revenue Growth & Market ExpansionIdentify new market opportunities, optimize the sales pipeline, and drive top-line revenue growth across multiple verticals.

• Client Relationship ManagementCultivate and maintain relationships with key clients and stakeholders, including C-suite executives, to ensure long-term partnerships.

• Sales Process OptimizationEvaluate and refine sales processes to improve efficiency, scalability, and conversion rates.

• Market IntelligenceMonitor industry trends and competitive activities to inform strategic decisions and maintain a competitive edge.

• Cross-Functional CollaborationPartner with marketing, operations, product, and finance teams to align sales initiatives with company-wide objectives.

• Performance Metrics & AccountabilityEstablish and monitor KPIs to track progress, ensure accountability, and drive continuous improvement.

• Budget OversightManage sales budgets and allocate resources to maximize ROI and operational effectiveness.

• Executive RepresentationRepresent the sales organization at high-level meetings, conferences, and industry events to enhance brand visibility and influence.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Business, Marketing, or related field; MBA preferred
• 10+ years of progressive sales experience, with 5+ years in a senior leadership role
• Proven success in achieving and exceeding revenue targets in high-growth, competitive environments
• Experience managing large, geographically dispersed sales teams
• Expertise in selling complex, consultative solutions to enterprise clients
• Exceptional leadership, motivational, and strategic planning skills
• Strong communication, negotiation, and relationship-building abilities
• Proficiency in CRM systems and sales analytics tools
• Deep understanding of market dynamics and customer needs
• Willingness to travel extensively for client engagement and team leadership
• Demonstrated ability to foster a culture of accountability, innovation, and continuous improvement

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a visionary and results-oriented VP of Sales to lead our sales organization and drive transformative growth. This executive role is responsible for developing and executing strategic sales plans, building high-performing teams, and cultivating strong client relationships to achieve ambitious revenue targets.

As VP of Sales, you will play a pivotal role in shaping the company's future, expanding market share, and positioning the organization as a leader in a dynamic and evolving industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Strategic LeadershipDevelop and implement a comprehensive sales strategy aligned with the company's long-term goals and vision.

• Team Management & DevelopmentBuild, lead, and mentor a high-performing sales team, fostering a culture of accountability, innovation, and excellence.

• Revenue Growth & Market ExpansionIdentify new market opportunities, optimize the sales pipeline, and drive top-line revenue growth across multiple verticals.

• Client Relationship ManagementCultivate and maintain relationships with key clients and stakeholders, including C-suite executives, to ensure long-term partnerships.

• Sales Process OptimizationEvaluate and refine sales processes to improve efficiency, scalability, and conversion rates.

• Market IntelligenceMonitor industry trends and competitive activities to inform strategic decisions and maintain a competitive edge.

• Cross-Functional CollaborationPartner with marketing, operations, product, and finance teams to align sales initiatives with company-wide objectives.

• Performance Metrics & AccountabilityEstablish and monitor KPIs to track progress, ensure accountability, and drive continuous improvement.

• Budget OversightManage sales budgets and allocate resources to maximize ROI and operational effectiveness.

• Executive RepresentationRepresent the sales organization at high-level meetings, conferences, and industry events to enhance brand visibility and influence.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Business, Marketing, or related field; MBA preferred
• 10+ years of progressive sales experience, with 5+ years in a senior leadership role
• Proven success in achieving and exceeding revenue targets in high-growth, competitive environments
• Experience managing large, geographically dispersed sales teams
• Expertise in selling complex, consultative solutions to enterprise clients
• Exceptional leadership, motivational, and strategic planning skills
• Strong communication, negotiation, and relationship-building abilities
• Proficiency in CRM systems and sales analytics tools
• Deep understanding of market dynamics and customer needs
• Willingness to travel extensively for client engagement and team leadership
• Demonstrated ability to foster a culture of accountability, innovation, and continuous improvement

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environmen...