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Position Title: Volunteer Resources Manager

Department: Volunteer Resources 

Grade Range/Job Status: Full Time / Exempt-Salaried (40 hours per week)

Reporting Relationship: Director of Volunteer Resources

Supervisory Responsibilities: NA

Typical Schedule: Primarily M-F Days. Must occasionally be willing and able to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the organization.

Position Summary

The Volunteer Resources Manager plays a crucial role in our organization by recruiting, interviewing, vetting, training, onboarding, and recognizing volunteers who contribute to our mission. This position requires excellent communication and interpersonal skills, organization, and a passion for making a positive impact on the individuals we support.  All employees are expected to model and champion Hammer & NER’s core values: Person-Centered, Relational, Opportunistic and Stewardship to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.

Primary Duties and Responsibilities

1. Volunteer Recruitment and Marketing

• In collaboration with the Director of Volunteer Resources implement comprehensive volunteer recruitment & engagement strategies to increase organizational volunteerism & commitment.
• Develop, implement, sustain & expand a consistent, skill specific & comprehensive volunteer marketing & recruitment strategy to meet organizational & volunteer needs; includes multiple communication modalities (social, media, print, email, online, text, video, booth & referrals).
• Implement volunteer placement strategies that help to attract a diverse pool of potential volunteers for Hammer & NER.
• Identify, develop & cultivate existing & new partnerships with civic, corporate, educational & individual partners to increase volunteerism & expand volunteer opportunities/impact; includes individual, group and skills-based volunteerism.
• Collaborate with organizational departments to identify volunteer needs and recruit potential volunteers that fit that need.
• Create a pipeline of volunteer referrals through consistent, positive & quality volunteer experiences.

1. Volunteer Onboarding and Training

• Ensure all volunteers have successful & positive on-boarding experiences, know how to complete their assigned work and have positive volunteer experiences.
• Utilize the online orientation for volunteers and track completion.
• Determine and assign additional training for volunteers based on their positions.
• Create and maintain volunteer training materials and resources as necessary.
• Cultivate & foster effective methods of communication to increase volunteer impact for the organization and to increase volunteer satisfaction/experiences.
• Provide robust learning and impact-oriented experience to all volunteers; coach and support them in their development.
• Train staff on how to work with volunteers effectively and efficiently; build capacity of staff to work with volunteers.

1. Volunteer Supervision

• Supervise, lead, coach and provide support to volunteers to ensure a productive and positive experience.
• Assign tasks and responsibilities to volunteers based on their skill level and interests.
• Conduct performance evaluations for volunteers providing constructive feedback.

1. Volunteer Engagement and Recognition

• Plan and organize volunteer appreciation events, recognition programs, and awards.
• Maintain regular communication with volunteers to foster a sense of belonging and commitment.
• Acknowledge, recognize, celebrate, and promote staff & volunteer impact.
• Implement volunteer recognition programming.

1. Program Management & Impact

• Using Volgistics database ensure all volunteer records, activities, hours & other pertinent data are tracked accurately.
• Design and generate reports to analyze volunteer contributions and impact.
• Ensure that volunteers adhere to organizational policies, safety procedures, and relevant regulations.
• Stay current with laws and regulations affecting volunteer engagement.
• Collect feedback from volunteers and staff to continuously improve the volunteer program.
• Conduct performance evaluations for volunteers providing constructive feedback.
• In collaboration with the Director of Volunteer Resources annually updates/maintains print & online volunteer program materials & reporting mechanisms; includes recruitment materials, job descriptions, policies & procedures manual, training information, reports, volunteer documents such as application, policy and procedure handbook, orientation checklist, budget, etc.

• Collect feedback from volunteers and staff to continuously improve the volunteer program.

• Work closely with other departments to integrate volunteers into various projects and programs.
• Build relationships with community partners and organizations to expand volunteer opportunities.

Essential Knowledge and Qualifications

• Intermediate volunteer management experience required working for a mid-sized organization.  Formal, informal, and cross-disciplinary experiences will be considered.

• Proficiency with Microsoft Office Products (Word, PowerPoint, Excel) preferred.
• Experience working with a volunteer database management system. Experience working with Volgistics preferred.
• Experience recruiting, coaching, and supervising volunteers required.

• Requires a valid driver’s license, access to a personal auto and willingness to drive as needed to both our east and west metro offices as needed.

• Must possess the capacity to multi-task, creatively problem solve, and possess excellent interpersonal communication skills.
• Demonstrated effective interpersonal communication skills in oral and written formats with individuals or group level.
• Ability to work independently with minimal direction.
• Knowledge of best practice in volunteer management is preferred.
• Ability to stand, stoop, bend walk and lift 35 lbs. periodically throughout a shift preferred.
• Must be able to sit at a computer and work for long periods of time.
• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.

• Must be willing and able to work flexible hours/days, including occasional evenings and weekends, reflective of the dynamic schedule of the organization.

This job description assigns essential functions.  It does not restrict the tasks an individual in this position might be asked to perform or all qualifications that may be required currently or in the future.