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Veterinary Software Customer Success Jobs in Romeoville, IL

Renterra

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager (CSM) As a Customer Success Manager (CSM) at Renterra, you will own the ... If you enjoy onboarding customers, teaching software, building long-term relationships, and being ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

$75K - $100K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... If you enjoy onboarding customers, teaching software, building long-term relationships, and being ...

Yes Energy

Customer Success Manager

Chicago, IL · On-site

$80K - $95K/yr

  • Medical

  • Retirement

  • PTO

Customer Success Manager Join the market leader in electric power data and analytics solutions. The ... Yes Energy's industry-leading electric power trading analytics software provides real-time ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre ... If you enjoy onboarding customers, teaching software, building long-term relationships, and being ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • PTO

As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...

Melio

Customer Success Manager

Chicago, IL · Remote

... software system, Salesforce preferred. * Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a ...

SPARETECH

Customer Success Manager

Chicago, IL

  • Medical

  • Retirement

  • PTO

As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...

Reveal USA

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will ...

Reveal

Customer Success Manager

Chicago, IL · On-site

$87K - $103K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will ...

TOGA Technology

Customer Success Specialist

Naperville, IL · On-site

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... with customer success tools (e.g., CRM software) and metrics. · Ability to work independently, manage time effectively, and prioritize tasks. To Help You Succeed TOGA Technology provides ...

Epiq

Customer Success Manager

Chicago, IL · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... software into realworld results. You'll be the primary point of contact for your customers ...

New

TOGA Technology

Customer Success Specialist

Naperville, IL · On-site

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Specialist, you will be the primary point of contact for our customers ... True Solutions - Our custom software development and application modernization team builds tailored ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You ...

Reveal Brainspace

Customer Success Manager

Chicago, IL

$87K - $103K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chicago Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform.As a member of Reveal's Customer Success team, you will ...

Chamberlain Group

Customer Success Specialist

Oak Brook, IL · On-site

$53K - $85K/yr

  • Retirement

The Customer Success Specialist I provides operational and customer support to help ensure ... software features, workflows, and best practices to help them achieve desired business outcomes ...

New

Canals

Customer Success Manager

Chicago, IL · On-site

About Canals Canals builds software for wholesale distributors, helping them operate more ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

Canals

Customer Success Manager

Chicago, IL · On-site

About Canals Canals builds software for wholesale distributors, helping them operate more ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

HealthJoy

Customer Success Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager , you'll lead a designated book of business aligned to HealthJoy ... Leverage AI (Claude, Gemini) and best-in-class software to proactively dive deep into the ...

Canals

Customer Success Manager

Chicago, IL · Remote

About Canals Canals builds software for wholesale distributors, helping them operate more ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

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All JobsVeterinary Software Customer Success JobsVeterinary Software Customer Success Jobs in Romeoville, IL

Veterinary Software Customer Success information

See Romeoville, IL salary details

$11

$24

$48

How much do veterinary software customer success jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for veterinary software customer success in Romeoville, IL is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.72 per hour, depending on experience, location, and employer.

How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?

As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.

What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?

To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.

What is a veterinary software customer success professional?

Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.

What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?

AspectVeterinary Software Customer SuccessVeterinary Software Support Specialist
CredentialsTypically requires experience in customer relationship management and knowledge of veterinary softwareRequires technical troubleshooting skills and familiarity with veterinary software systems
Work EnvironmentProactively engages with clients to ensure software adoption and satisfactionProvides reactive technical support and resolves user issues
Employer & Industry UsageUsed by veterinary software companies to retain clients and improve user experienceEmployed by veterinary clinics or software companies to assist users with technical problems

Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.

What are popular job titles related to Veterinary Software Customer Success jobs in Romeoville, IL?

For Veterinary Software Customer Success jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Veterinary Software Customer Success jobs in Romeoville, IL look for?

The top searched job categories for Veterinary Software Customer Success jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Veterinary Software Customer Success jobs?

Cities near Romeoville, IL with the most Veterinary Software Customer Success job openings:

Veterinary Software Customer Success jobs near you

Customer Success Manager

Renterra

Chicago, IL • On-site

Other

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

Customer Success Manager (CSM)

As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running successfully, ensuring they are properly set up, trained, and confident using Renterra in their day-to-day operations.

You will partner closely with customers during implementation and training, then continue to manage the relationship post–go-live to drive adoption, retention, and growth. This role blends onboarding, enablement, relationship management, and proactive support, and is central to delivering an exceptional customer experience. This is a Chicago-based, hybrid role.

Pre-Onboarding, Setup & Go-Live
  • Partner with customers immediately post-sale to guide them through pre-onboarding and implementation
  • Lead system setup and configuration alongside customers, ensuring Renterra is tailored to their business workflows
  • Conduct live training sessions to educate customers on core functionality and best practices
  • Ensure customers successfully go live and feel confident using Renterra in their daily operations
  • Identify risks early in the onboarding process and proactively address them
  • Occasionally assist with in-person, onsite implementations when necessary
Ongoing Customer Success & Support
  • Own long-term relationships for a portfolio of customers and serve as their primary point of contact
  • Proactively monitor customer usage, engagement, and health indicators
  • Lead ongoing check-ins and success reviews with customers
  • Respond to customer questions and coordinate with support, product, and engineering as needed
  • Advocate for customers internally while setting clear expectations
Retention, Growth & Feedback
  • Manage renewals and work to maximize retention and long-term value
  • Identify opportunities for expansion and execute upsells through additional products, features, or increased usage
  • Gather and synthesize customer feedback to inform product improvements and roadmap decisions
  • Partner closely with product and engineering teams to represent the voice of the customer
Qualifications
  • 3+ years of experience in Customer Success, Implementation, Onboarding, or Account Management at a SaaS company
  • Strong experience leading customer onboarding, setup, training, and go-live processes
  • Excellent communication and presentation skills
  • Proven ability to manage multiple customers and projects simultaneously
  • Comfortable balancing customer success with commercial outcomes, including renewals, upsells, and cross-sells
  • Comfortable working in a fast-paced, startup environment
  • Strong problem-solving skills and a customer-first mindset
  • Experience with SMB customers is a plus
  • Familiarity with the equipment rental, construction, or asset-heavy industries is a plus, but not required
  • Must be based in the Chicago area and able to work from the office in a hybrid capacity
What We Offer
  • Competitive salary and equity
  • Health, dental, and vision insurance
  • Flexible PTO policy
  • A supportive, customer-first team culture
  • Direct ownership over customer outcomes from day one
  • Opportunities for growth as the Customer Success organization scales

This is an opportunity to play a high-impact, end-to-end role in helping customers successfully adopt a modern rental software platform. If you enjoy onboarding customers, teaching software, building long-term relationships, and being hands-on with customers from day one, we'd love to hear from you.

Renterra is an Equal Opportunity Employer.

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