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The Veterinary Assistant / Customer Service Representative will support our Family Owned Animal Hospital by providing animal care and managing customer interactions. This role requires assisting the ...

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How much do veterinary representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for veterinary representative in the United States is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.16 per hour, depending on experience, location, and employer.

What is a veterinary representative?

Veterinary Representatives are professionals who act as liaisons between veterinary pharmaceutical or product companies and veterinarians, clinics, or animal hospitals. They are responsible for promoting, educating, and selling veterinary medicines, equipment, and related products. Their role often involves building relationships with veterinary professionals, providing product information, and ensuring that clinics have access to the latest advancements in animal healthcare. Veterinary Representatives may also conduct product demonstrations, organize training sessions, and gather feedback from customers to help improve products and services.

What are the key skills and qualifications needed to thrive as a veterinary representative, and why are they important?

To thrive as a Veterinary Representative, you need a solid background in animal science, veterinary medicine, or a related field, often supported by a bachelor's degree and sales experience. Familiarity with CRM software, pharmaceutical databases, and industry-specific products or certifications is typically required. Outstanding communication, relationship-building, and negotiation skills help differentiate top performers in this role. These skills are crucial for effectively educating clients, driving sales, and building lasting partnerships with veterinary professionals.

What are the typical challenges veterinary representatives face when working with veterinary clinics and animal hospitals?

Veterinary Representatives often encounter challenges such as building trust with veterinary professionals, staying updated on rapidly evolving products and industry regulations, and effectively communicating complex technical information. They may also need to adapt to varied schedules, as clinics can be busy and appointments may require flexibility. Success in this role depends on strong relationship-building skills, persistence, and a thorough understanding of both animal health products and the needs of veterinary practices.

How to become a veterinary representative?

To become a veterinary representative, candidates typically need a background in veterinary medicine, animal science, or related fields, along with strong communication and sales skills. Relevant experience in the veterinary or pharmaceutical industry and a valid driver's license are often required, and some roles may require a bachelor's degree or higher. Training on specific products and industry regulations is usually provided by employers.
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Infographic showing various Veterinary Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $49,290 per year, or $23.7 per hour.

Veterinary Client Service Representative

Overland Park, KS โ€ข On-site

Ethos Veterinary Health
Veterinary Servicesย โ€ขย 1 - 5K employees

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Job description

We are looking for a full-time Veterinary Client Service Representative to join our team in our Overland Park, KS location!
About Us
Mission and Overland Park Veterinary Specialty and Emergency Hospitals are 24-hour hospitals that focus on the most critical needs of the animals in our community. Our board-certified specialists provide the most advanced care for our patients.
Our hospital has been ranked in the top "Best Veterinarians in Kansas City" by City Lifestyle. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.
Responsibilities of a Client Service Representative:
  • Welcome our clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding MVES/OVES services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files in accordance with hospital legal requirements
  • Assist with other administrative duties such as scanning, faxing, emailing, for example
  • Support the team to reach common goals
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply

About You:
  • Excellent interpersonal skills and able to develop and maintain positive working relationships with others
  • Have a fundamental knowledge of Windows-based computer programs
  • Proven effective communication and the ability to multitask and prioritize
  • Willing and able to provide exceptional customer service
  • A motivated and dedicated individual who is self- motivated to provide exceptional service

Check out the video below to see what its like working at our Mission or Overland Park locations!
https://youtu.be/YPfZT7muBhQ?si=RR4tL_58-ISMOXhC
Schedule and compensation:
Must be able to work swing shift and weekend shifts.

  • Pay is dependent on experience
  • Shift differentials available for weekends and overnights
    $3.00/hr on hours between 10 pm and 8 am
    $1.50/hr from midnight Saturday morning to midnight Sunday night
  • Swing shift 12p-10p
  • Possible Overnight shift 10p- 8a Hrs TBD

Benefits:
* 401(k) matching
* Employee assistance programs
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Professional development assistance
* Tuition discounts and assistance available toward an Accredited Veterinary Technology Programs and Practice Management Program
* Shift Differentials
* Quarterly Bonus Program
* Uniform Allowance
* Paid Time Off
* Medical/Dental/Vision
* Short/Long term Disability
* Life Insurance
* Pet Insurance
* Generous Employee Pet Discount
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado,Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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