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Veterinary Representative information

What is a veterinary representative?

Veterinary Representatives are professionals who act as liaisons between veterinary pharmaceutical or product companies and veterinarians, clinics, or animal hospitals. They are responsible for promoting, educating, and selling veterinary medicines, equipment, and related products. Their role often involves building relationships with veterinary professionals, providing product information, and ensuring that clinics have access to the latest advancements in animal healthcare. Veterinary Representatives may also conduct product demonstrations, organize training sessions, and gather feedback from customers to help improve products and services.

What are the key skills and qualifications needed to thrive as a veterinary representative, and why are they important?

To thrive as a Veterinary Representative, you need a solid background in animal science, veterinary medicine, or a related field, often supported by a bachelor's degree and sales experience. Familiarity with CRM software, pharmaceutical databases, and industry-specific products or certifications is typically required. Outstanding communication, relationship-building, and negotiation skills help differentiate top performers in this role. These skills are crucial for effectively educating clients, driving sales, and building lasting partnerships with veterinary professionals.

What are the typical challenges veterinary representatives face when working with veterinary clinics and animal hospitals?

Veterinary Representatives often encounter challenges such as building trust with veterinary professionals, staying updated on rapidly evolving products and industry regulations, and effectively communicating complex technical information. They may also need to adapt to varied schedules, as clinics can be busy and appointments may require flexibility. Success in this role depends on strong relationship-building skills, persistence, and a thorough understanding of both animal health products and the needs of veterinary practices.

How to become a veterinary representative?

To become a veterinary representative, candidates typically need a background in veterinary medicine, animal science, or related fields, along with strong communication and sales skills. Relevant experience in the veterinary or pharmaceutical industry and a valid driver's license are often required, and some roles may require a bachelor's degree or higher. Training on specific products and industry regulations is usually provided by employers.

What cities in Texas are hiring for Veterinary Representative jobs?

Cities in Texas with the most Veterinary Representative job openings:

Veterinary Representative jobs near you
Infographic showing various Veterinary Representative job openings in Texas as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

Veterinary Client Service Representative

Dallas, TX • On-site

Hillside Veterinary Clinic
Veterinary Services • 201 - 500 employees
Learn more about Hillside Veterinary Clinicexternal

$14.75 - $20/hr

Full-time

Medical, Life, Retirement

Posted 14 days ago

Key responsibilities

  • Greet clients and their pets, assist with registration, and notify them of wait times.

  • Educate clients, answer non-medical inquiries, and respond to phone calls, emails, and faxes.

  • Schedule appointments, maintain accurate computer records, and ensure the front desk and waiting areas are tidy.

Job description

Description

Veterinary Client Service Representative 
Hillside Veterinary Clinic
Dallas, TX
  
Hillside Veterinary Clinic is hiring an experienced, Client Service Representative to join our INCREDIBLE team!  
  
At Hillside Veterinary Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.  
  
And, we have plenty of fun along the way!   
  
As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.   
  
Experience & Skills Requirements: 
The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!  
  • Customer service experience and 2-3 years’ experience in veterinary medicine are required 
  • Experience in Conflict management
  • High attention to detail  
  • Great communication skills - Team oriented with an ability to collaborate and support each other 
  • Outstanding multi-tasker 
  • Desire to practice empathetic, gold standard medicine benefiting our patients 
  • Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.  
  • Have the desire to constantly grow and advance as a valued member!  
Role Responsibilities:  
  • Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times. 
  • Educate clients and answer non-medical inquiries 
  • Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed.  Regular monitoring of email and faxes. 
  • Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments. 
  • Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital. 
  • Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner. 
  • Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting. 
  • Be willing to guide, mentor, and support fellow team members.   
  
About the Hospital   
At Hillside Veterinary Clinic, we provide primary and emergency care to dogs and cats in the greater Dallas area. Hillside Veterinary Clinic is a full-service companion animal hospital providing a broad spectrum of treatments and procedures. Its entire staff is committed to superior veterinary care throughout the life of your pet and quality client satisfaction for you, the pet owner.   
    
Benefits – our care in action    
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:     
  • Competitive pay    
  • 401(k) with employer match     
  • Mental health resources, including 24/7 access to Lyra Health     
  • Paid parental leave    
  • Purr-ental leave for when you adopt a pet    
  • Employer-sponsored childcare and elder care     
  • Personalized care for every family-forming journey     
  • Discretionary funds and FREE CE courses    
  • Pet perks and veterinary service discounts     
  • Student loan management tools and assistance    
Provide your best care with more bridges and less barriers.    
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.    
     
Support for you is as vital as the support you provide.    
     
You’ll Thrive with Us    
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:  
   
  • Our vast, diverse, and free library of continuing education courses - ThriveU    
  • Live, virtual interactive workshops to develop valuable leadership skills     
  • A program to designed to teach you the fundamentals of running a pet hospital     
  • Scholarship opportunities and tuition reimbursement      
  • Move into any specialty, hospital type, or environment – across the nation.    
  • Leadership training for a thriving and long career in the veterinary profession.     
About Thrive    
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.    
  
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.       
   
We believe that supporting our people is the key to helping pets thrive through every stage of life.      
   
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.    
   
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.