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Veterinary Reception Jobs in California (NOW HIRING)

Vetcor

Veterinary Receptionist - Fontana, CA

Fontana, CA · On-site

$18 - $19/hr

Veterinary Receptionist Status: Full-time Salary: $18.00 - $19.00 / hour Schedule: Five-day work ... Maintain a welcoming, organized, and professional reception area * Help create an exceptional ...

Tempus Veterinary Recruitment

$250K/yr

This full-service veterinary hospital provides comprehensive care for cats and dogs and offers an ... reception area, and a separate examination room designed to provide a calm and comfortable ...

NVA

Veterinary Receptionist

Moorpark, CA · On-site

$19 - $20/hr

... reception team is the heart of our hospital. They help create a welcoming experience for clients and patients while keeping the day running smoothly in a fast-paced veterinary environment. We are ...

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Veterinary Reception information

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How much do veterinary reception jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for veterinary reception in California is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.07 per hour, depending on experience, location, and employer.

What does a veterinary receptionist do?

A veterinary receptionist is responsible for managing the front desk at a veterinary clinic or hospital. Their duties include greeting clients and their pets, scheduling appointments, answering phone calls, handling payments, and maintaining patient records. They play a key role in ensuring smooth communication between pet owners and veterinary staff, as well as providing compassionate customer service. Veterinary receptionists also help with administrative tasks and may assist in coordinating emergency cases. Their role is essential in creating a welcoming and efficient environment for both clients and staff.

What are the key skills and qualifications needed to thrive as a veterinary receptionist, and why are they important?

To thrive as a Veterinary Receptionist, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and basic billing tools is typically required. Outstanding communication, empathy, and the ability to remain calm under pressure are key soft skills that set top performers apart. These skills are crucial for efficiently managing client interactions, supporting veterinarians, and creating a welcoming environment for both pets and their owners.

What are some common challenges faced by veterinary receptionists, and how can they effectively manage them?

Veterinary receptionists often manage a fast-paced environment where they must balance answering phones, scheduling appointments, and handling sensitive situations with pet owners. One of the main challenges is dealing with emotional clients, especially during emergencies or when delivering difficult news. Effective communication skills, empathy, and the ability to multitask are crucial for managing these situations smoothly. Building strong relationships with both the veterinary team and clients can also help foster a supportive work environment and ensure efficient workflow.

What is the difference between Veterinary Reception vs Veterinary Technician?

AspectVeterinary ReceptionVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service skillsVeterinary technician certification; associate degree in veterinary technology
Work EnvironmentFront desk, client interaction, administrative tasksClinical setting, assisting veterinarians, animal care
Job ResponsibilitiesScheduling appointments, billing, client communicationPerforming lab work, assisting surgeries, animal exams

Veterinary receptionists primarily handle client communication and administrative duties, while veterinary technicians perform clinical tasks and assist veterinarians. Both roles are essential in a veterinary practice, but they differ in required credentials and daily responsibilities.

What are the most commonly searched types of Veterinary Reception jobs in California?

The most popular types of Veterinary Reception jobs in California are:

What cities in California are hiring for Veterinary Reception jobs?

Cities in California with the most Veterinary Reception job openings:

Veterinary Reception jobs near you
Infographic showing various Veterinary Reception job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 22% Part Time, and 3% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $32,474 per year, or $15.6 per hour.

Veterinary Client Experience Representative

Veritas Veterinary Partners

Tustin, CA • On-site

$21 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Greet clients and patients warmly upon arrival, and complete check-in processes including verifying information and notifying clinical teams of patient arrival.

  • Manage financial transactions by presenting estimates, processing payments, reconciling transactions, and maintaining accurate client account information.

  • Coordinate client discharge by ensuring all paperwork and instructions are complete, scheduling follow-up appointments, and documenting interactions in designated systems.

Job description

Position Information

Title: Client Experience Representative
Position Type: Full-time
Schedule: Four 10-hour shifts scheduled either 7:00am - 5:00pm or 8:00am - 6:00pm
Location: 2965 Edinger Avenue Tustin, CA 92780
Salary: $21.00 - $29.00 per hour

Position Summary

Veritas Veterinary Partners seeks a warm, professional and highly organized Client Experience Representative to serve as the face of a Partner Hospital. The Client Experience Representative is the first person clients encounter and the last they see before leaving, making this role central to how Veritas Veterinary Partners is perceived and experienced.

This position operates at the front desk and is responsible for delivering exceptional in-person and phone-based client service, managing billing and payment processes and supporting all aspects of the client journey from arrival through departure.

Essential Duties and ResponsibilitiesClient Arrival and Check-In
  • Greet clients and patients warmly upon arrival, creating a welcoming and reassuring first impression in what is often a stressful situation.
  • Complete accurate check-in processes including verifying client and patient information, confirming appointment details and notifying clinical teams of patient arrival.
  • Manage the reception area and waiting room, communicating wait time updates to clients proactively and with empathy.
  • Answer incoming phone calls promptly and professionally, routing calls, taking messages and providing information within scope.
  • Maintain an organized and professional front desk environment throughout the shift.
Financial Transactions and Billing
  • Present financial estimates clearly and with compassion, ensuring clients understand charges associated with their pet's care.
  • Process payments accurately using approved payment methods including credit, debit, CareCredit and payment plans.
  • Reconcile end-of-shift transactions and report discrepancies to the supervisor or manager.
  • Provide clients with information about payment options and direct complex financial questions to the Financial Liaison or supervisor.
  • Maintain accurate client account information within the practice management system.
Discharge and Follow-Up
  • Coordinate client discharge by ensuring all paperwork, prescriptions and discharge instructions are complete and clearly communicated.
  • Schedule follow-up appointments and referrals as directed by the clinical team.
  • Reinforce key discharge instructions with clients in plain accessible language, ensuring they leave with a clear understanding of home care expectations, medication schedules and when to seek follow-up care.
  • Send appointment reminders, follow-up communications and client satisfaction outreach as directed.
  • Document all client interactions and transactions accurately in ezyVet or other designated systems.
QualificationsRequired
  • Minimum one year of experience in a client-facing, customer service or reception role in a professional environment.
  • Strong interpersonal and verbal communication skills with a warm and professional demeanor.
  • Ability to manage multiple tasks simultaneously in a high-volume, fast-paced environment.
  • Basic proficiency with computer systems, scheduling platforms and point-of-sale or billing software.
  • Reliability, punctuality and a consistent professional presence at the front desk.
Preferred
  • Experience in a veterinary, human healthcare or similarly client-intensive service environment.
  • Familiarity with ezyVet, Impromed, AVImark or similar practice management software.
  • Background in hospitality, luxury service or patient-facing healthcare reception.
  • Experience processing payments, presenting financial estimates or working with CareCredit or similar financing products.
Core Competencies

At Veritas Veterinary Partners, we harness the hearts, minds and effort of our teammates, united in our CIRCLE of Core Values, to help us unlock our full potential.

  • Compassion: We lead with heart in every interaction. For our patients, this means attentive care. For clients, it means guiding them with understanding. For each other, it means creating a culture founded on respect and trust.
  • Integrity: We always do what's right. Through accountability, honesty and transparency, we uphold the highest ethical and medical standards and honor the trust placed in us in every decision.
  • Respect: The best outcomes come from working together with heart and valuing every perspective. By honoring each others' expertise, we create an environment where collaboration thrives and ideas emerge at every level.
  • Community: We harness the strengths of our people to build a culture where everyone is seen, heard and valued. This unity fosters trust across teams and assures clients their pets are cared for by one team.
  • Leadership: We set the standard for exceptional care by combining sharp minds, medical expertise and compassion. Through best-in-class tools, collaboration and a growth mindset, we uphold our role as leaders in specialty and emergency veterinary care.
  • Evolution: We stay curious, adaptable and seek ways to elevate patient care. By committing to a growth mindset and supporting each other, we unlock the fullest potential of individuals, teams and our organization.
Work Environment

This position is onsite full-time at a Partner Hospital. The role is based at the front desk and requires extended periods of standing and sitting, frequent in-person and phone interaction with clients and the ability to remain composed in high-volume and emotionally charged situations.

The Client Experience Representative will regularly interact with clients in varying states of stress, grief or urgency related to their pets and must consistently model calm, empathetic professionalism. Exposure to clinical noise, animal handling near reception areas and emergency arrivals is expected. Hours include evenings, weekends and holidays consistent with hospital operating hours.

Benefits

We are committed to supporting the wellbeing, growth, and longterm success of our team:

  • Medical, dental, vision, and life insurance options
  • 401(k) with company match
  • Employerpaid basic life insurance with optional addon policies
  • Paid time off and sick pay
  • Uniform allowance
  • Continuing education support for licensed staff
  • Career development and advancement within specialty departments
  • Employee referral bonus program
  • Employee discounts and insurance perks
  • Mental health and wellness support resources (including Talkspace)

Location: 2965 Edinger Avenue, Tustin, CA 92780

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