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Veterinary Client Service Representative Jobs in Texas

MedVet

Veterinary Client Services Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Client Service Representative (CSR) Our Client Service Representatives have the first interaction ... This role requires practical knowledge of hospital organization, services, veterinary terminology ...

NVA

Veterinary Receptionist

Weatherford, TX · On-site

$12.75 - $15.50/hr

Client Service Representative I-20 Animal Hospital is seeking veterinary client service representative. This postion will provide excellent and expeditious client experiences; greets clients ...

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Veterinary Client Service Representative information

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$9

$17

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How much do veterinary client service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for veterinary client service representative in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in Texas?

For Veterinary Client Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Texas look for?

The top searched job categories for Veterinary Client Service Representative jobs in Texas are:

What cities in Texas are hiring for Veterinary Client Service Representative jobs?

Cities in Texas with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Texas as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Veterinary Client Service Coordinator

Innovetive Petcare

Austin, TX

$16 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 56 rated veterinary

Job description

Are you passionate about pets, people, and providing exceptional customer service? Austin Urban Vet Center is seeking an enthusiastic, dependable, and compassionate Client Service Coordinator (CSC) to join our growing veterinary team. Whether you're looking for a full-time or part-time opportunity, this is your chance to become an important part of a close-knit team dedicated to delivering outstanding care to pets and their families in the heart of Austin.
As the first point of contact for our clients, you'll help create a welcoming, positive experience while supporting our doctors, technicians, and hospital staff in a fast-paced, collaborative environment.
About the Role
The Client Service Coordinator serves as the face of our veterinary hospital, ensuring every client and patient receives a warm welcome and exceptional service from check-in through check-out. This role combines customer service, administrative support, client communication, scheduling, financial transactions, and compassionate care during both routine visits and difficult moments.
Client Experience & Customer Service
  •  Welcome clients, visitors, and patients with a friendly and professional demeanor 
  •  Provide exceptional customer service in person, over the phone, and via email 
  •  Listen empathetically and communicate clearly with clients 
  •  Assess client needs and direct them appropriately upon arrival 
  •  Maintain a calm, compassionate presence during emergencies and sensitive situations 
  •  Keep clients informed of appointment delays and wait times 
  •  Serve as a liaison between clients and medical staff 
  •  Provide emotional support and resources for grieving pet owners 
Appointment Scheduling & Communication
  •  Schedule, confirm, reschedule, and cancel appointments 
  •  Answer multi-line phone systems professionally and efficiently 
  •  Route emergency calls appropriately 
  •  Provide accurate appointment preparation instructions 
  •  Document client communications in hospital software 
Medical Records & Administrative Support
  •  Prepare and maintain medical records 
  •  Accurately enter client and patient information 
  •  Process emails, faxes, and correspondence 
  •  Ensure documentation is complete, accurate, and professional 
  •  Maintain organized records and hospital communications 
Financial & Front Desk Operations
  •  Process client payments and invoices 
  •  Maintain and reconcile cash drawer 
  •  Explain payment options, including CareCredit 
  •  Complete accounting logs and daily financial reconciliation 
  •  Assist clients with financing applications 
  •  Ensure accurate financial documentation 
Hospital Support
  •  Collaborate with veterinary technicians and doctors to optimize patient flow 
  •  Monitor lobby cleanliness and appearance 
  •  Assist with aftercare documentation and pet memorial services 
  •  Troubleshoot client concerns and seek solutions proactively
Required
  •  High school diploma or equivalent 
  •  Excellent customer service and communication skills 
  •  Strong attention to detail and organizational abilities 
  •  Ability to multitask in a fast-paced veterinary environment 
  •  Basic computer proficiency 
  •  Strong problem-solving skills and sound judgment 
  •  Ability to accurately handle financial transactions 
  •  Dependable, punctual, and team-oriented 
  •  Legally authorized to work in the United States 
Preferred
  •  Previous experience in a veterinary hospital, animal clinic, medical office, or healthcare setting 
  •  Experience with veterinary practice management software 
Who Will Thrive in This Role?
This position is ideal for someone who is:
  • Dependable - You consistently show up ready to support your team. 
  • People-Oriented - You enjoy helping clients and building relationships. 
  • Detail-Oriented - Accuracy and organization are important to you. 
  • Compassionate - You genuinely care about pets and their families. 
  • Team-Focused - You enjoy collaborating and contributing to a positive workplace culture. 
  • Calm Under Pressure - You can remain professional and composed during emergencies and emotional situations.
  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development 

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